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E Mail Etiquette


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E Mail Etiquette

  1. 1. E-Mail Etiquette
  2. 2. Three Choices for addressing e-mail <ul><li>TO: for the people you are directly addressing </li></ul><ul><li>CC: for people you are indirectly addressing </li></ul><ul><li>BCC: this is like Cc except that the addresses in To and Cc do not know that the addresses in the Bcc are included in the conversation. </li></ul>
  3. 3. Reply to all <ul><li>This button allow the user to reply to all the individuals in the original mailing list </li></ul><ul><li>Use reply to sender if you only what the send an email to the original contact. </li></ul><ul><li>Use reply to all with care </li></ul>
  4. 4. Punctuation <ul><li>Don’t get caught up in excessive punctuation. </li></ul><ul><li>It is not necessary to put multiple ????? or !!!!!!! in an email </li></ul><ul><li>If the information is important rely it importance in the text and how you use your words not over use of punctuation. </li></ul>
  5. 5. Abbreviations <ul><li>Abbreviations are only used if the person knows what they mean and the e-mail is informal. </li></ul><ul><li>NEVER use abbreviations in formal or professional letters. </li></ul>
  6. 6. Smilies <ul><li>Smilies are a simple string of characters which convey the writers emotions while writing the email </li></ul><ul><li>Use sparingly and never in formal professional letters </li></ul>
  7. 7. Salutations <ul><li>In a non-business situation standard formalities are not necessary. However you should include some type of opening. </li></ul><ul><li>Ie: Greta, Hey Buddy </li></ul><ul><li>In the business email open the letter the way you would address that person. </li></ul><ul><li>Mr/Ms/Miss Smith </li></ul>
  8. 8. Signatures <ul><li>Include your name , title, company </li></ul><ul><li>You may also what to include your email address, location, and phone number if necessary </li></ul>
  9. 9. Attachments <ul><li>For users on dial up never send an email over 1MB </li></ul><ul><li>For broadband the attachment should be under 5MB </li></ul>
  10. 10. Rules for attachments <ul><li>Title the document that you are attaching in a way that is easy for the recipient to find once the file is downloaded. </li></ul><ul><li>In the content of the email tell the recipient what software the file sent was created in. </li></ul><ul><li>Make sure you do not send a overly large file unless the recipient knows it is being sent. </li></ul><ul><li>Don’t send unnecessary attachment </li></ul>
  11. 11. Privacy <ul><li>There is no such thing as private e-mail </li></ul><ul><li>With some e-mail systems, the e-mail administrators has the ability to read any e-mail </li></ul>
  12. 12. Flames <ul><li>To be flamed means you have sent an e-mail to a person that has causes a person to respond negatively. </li></ul>