Advancing Municipal Service Delivery Using GIS


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Presentation delivered to officials from Tinley Park, Illinois on August 15, 2011 during the Mayor & Leader\'s Exchange Breakfast (Novi, Michigan, USA)

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Advancing Municipal Service Delivery Using GIS

  1. 1. Successful Strategies to Advance Municipal Service Delivery Using GIS 2011 Mayor & Leaders Exchange Village of Tinley Park, IL – City of Novi, MI Monday, August 15 th, 2011 Christopher Blough, PMP, MPA GIS Manager Department of Information Technology
  2. 2. Focus Points <ul><li>Appreciate the possibilities and benefits </li></ul><ul><li>Select an organizational unit responsible for delivering benefit throughout enterprise </li></ul><ul><li>Maintain strategic focus with performance measures </li></ul><ul><li>Recognize tangible benefits of the GIS contributions to date </li></ul>
  3. 3. Speak the Same Language ArcUser Spring 2009, ESRI An Interview with Keith Wishart
  4. 4. Benefits Spectrum for Public Service Delivery <ul><li>Geographic info is a centerpiece of public resource allocation and service delivery – 70% of decision making in government (ICMA)! </li></ul><ul><li>Focus on processes & outcomes – don’t become fixated on technology alone </li></ul><ul><li>Appreciate dimensions of benefits and how municipality needs are addressed (some unique others may be shared to your organization) </li></ul>
  5. 5. Maintain City-Wide (Enterprise) Perspective <ul><li>Success is measured by department stakeholder participation & success </li></ul><ul><li>IT leads projects – many become ongoing programs! </li></ul><ul><li>Progress measured through internal /external surveys & employee performance agreements </li></ul>► System design lifecycle is cyclical and should promote interactions at all stages as needs change & evolve
  6. 6. GIS Must be Driven by Strategic Objectives of the Organization <ul><li>City Council Goal Setting </li></ul><ul><li>Departmental Budget Submissions </li></ul><ul><ul><li>Align IT resources with enterprise initiatives </li></ul></ul><ul><ul><li>GIS resources are shared to advance city-wide initiatives </li></ul></ul><ul><li>City Manager’s Budget Message to Council </li></ul><ul><li>City Council Adopts Budget </li></ul>Apps
  7. 7. Organizational Alignment <ul><li>Know benefits & outcomes </li></ul><ul><li>Select organizational structure </li></ul><ul><li>Maintain strategic focus </li></ul><ul><li>Establish performance measures to demonstrate achievement </li></ul><ul><li>► All four components need to be used in concert together </li></ul>
  8. 8. Benefits by City Service Area
  9. 9. Service Area Highlights <ul><li>Public Safety </li></ul><ul><li>  Reverse E-911 System Updates (Biannually – serving 50,000+ phone subscribers for regional dispatch support) </li></ul><ul><li>EMS Response Time Monitoring – Monthly/Quarterly/Annual evaluations </li></ul><ul><li>Fire Department Annual Calls for Service </li></ul><ul><li>Mobile Fire Incident Mapping – PC’s in lead fire apparatus vehicles for incident commanders on scene </li></ul><ul><li>Emergency Preparedness and Readiness – Exercises With Emergency Management Coordinator & Provide Community Emergency Response Team Support </li></ul>
  10. 10. Service Area Highlights <ul><li>Public Services </li></ul><ul><li>Utility infrastructure inventory / Additions – GPS and record drawing submissions with new development </li></ul><ul><li>Road Improvement & Assessment Programs – PASER – Neighborhood Road Rehabilitation & Major Street Rehab </li></ul><ul><li>Road Sign Inventories – Meeting Federal Mandates </li></ul><ul><li>Act 51 Road Reporting & Inventory – Ensure City receives its fair share of federal and state road funding </li></ul><ul><li>Asset Management Practices – NEAMS – Extending infrastructure service life, reduce operating costs, and improving staff efficiencies </li></ul><ul><li>CIP 6-Year Capital Improvement Program – 100 projects identified </li></ul><ul><li>Snow Plowing Routes and AVL Systems </li></ul>
  11. 11. Service Area Highlights <ul><li>Property Assessing </li></ul><ul><li>Identify Property Sales by Assessing Neighborhoods – Annual Property Assessment Appeals – 719 appeals received during 2011 </li></ul><ul><li>Representing 255 Major Claims to Michigan Tax Tribunal - $2 million of property tax revenue under review </li></ul><ul><li>Assessing Records Available Online and Interactively Via Land Ownership Parcels (20,000+ properties & sales information) </li></ul><ul><li>Communications </li></ul><ul><li>Engage Publication – Promoting active lifestyles with non-motorized trail systems </li></ul><ul><li>Annual City Calendar Street Map w/ Street Name Index – Annually distributed to all City residents. </li></ul>
  12. 12. Service Area Highlights <ul><li>Community & Economic Development </li></ul><ul><li>Ordinance Enforcement </li></ul><ul><li>Site Plan Reviews / Development Process Reviews </li></ul><ul><li>FEMA Flood Hazard Areas </li></ul><ul><li>Natural Features & Green Infrastructure Inventories – City Regulated Woodlands & Wetlands Locations </li></ul><ul><li>Private Development Projects & Opportunities Map </li></ul><ul><li>2008 & 2010 Master Plan for Land Use Updates </li></ul><ul><li>Public Hearing Notifications for Special Land Uses & Zoning Variance Requests </li></ul><ul><li>Business Locations Inventory – Property Owners and Commercial Tenant Structure Locations </li></ul>
  13. 13. Service Area Highlights <ul><li>Parks & Recreation </li></ul><ul><li>Competitive Grant Applications – Supported by GIS resource and parks facility / amenity inventories – Over $800,000 direct grant funds received MNRTF Grants (2005-2010) </li></ul><ul><li>2009 – 2013:  Recreation Plan Update (performed entirely in-house in partnership with Parks & Rec staff coordination with GIS staff) </li></ul><ul><li>Event Publications and Announcement Outreach – 2011 Girls Amateur Softball Association – Fastpitch Softball Championship / Parade Events </li></ul>
  14. 14. Let’s Continue the Discussion! <ul><li>Review the City of Novi’s Internet Mapping Portal online at </li></ul><ul><li>Christopher Blough, City GIS Manager </li></ul><ul><li>City of Novi Information Technology </li></ul><ul><li>(248) 347-3279 </li></ul><ul><li>[email_address] </li></ul>