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Is Your Employment Screening Process Elevating Your Candidate Experience? 

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Mary Delaney & Ben Goldberg discuss background screening best practices.

Published in: Recruiting & HR
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Is Your Employment Screening Process Elevating Your Candidate Experience? 

  1. 1. 9/7/2017 © 2017 CareerBuilder Mary Delaney | Ben Goldberg Is Your Employment Screening Process Elevating Your Candidate Experience?
  2. 2. 2 https://resources.careerbuilder.com/ca se-studies/west-liberty-improves- candidate-experience
  3. 3. Quick Background (check) 3 Mary Delaney Board Chair, CareerBuilder Employment Screening and President, CB Onboarding • Led Aurico through Acquisition by CareerBuilder • Licensed Private Detective • Recognized Background Screening Industry Expert • Awarded HR Superstar – HRO Today • Board Member NetForce Global • MBA – Colorado State University Ben Goldberg CEO, CareerBuilder Employment Screening • Led Background Screening Acquisition • Built CareerBuilder ATS, Consulting, and Screening Businesses • Appeared on CNN, FOX, CBS as employment expert • Published in Harvard Business Review • MBA Northwestern University’s Kellogg
  4. 4. 42 days on average to fill an open position 4 $4,129 is the average cost per hire ₁ 38% lost a candidate due to background check negative experience 4 34% lost a candidate because background check took too long 4 ₁ SHRM Human Capital Benchmarking Report ₄ CareerBuilder Hiring Study
  5. 5. 75% of employers are hiring for positions requiring a background check5 5 CareerBuilder 2017 Candidate Experience Study 6 Aurico 2017 Market Analysis Top Pain Points of employers are6 : • Poor Candidate Experience • Slow Turnaround Time • Incomplete Verifications • Poor Customer Service • Lack of Compliance Guidance • Lack of ATS Integration • Lack of Transparency
  6. 6. 31% Turnaround time is too long7 54% Concerned with outsourced vendors processing overseas7 71% Frustrated by not understanding what takes so long7 The Candidate Experience: Background Checks 7 7 2017 Candidate Experience Study 48% Of Candidates say the background check experience impacts how favorably they view an employer7
  7. 7. 7 share a bad screening experience online7 © 2017 CareerBuilder 65% continue communicating and interviewing with other companies when waiting for background check results7 72% 7 2017 Candidate Experience Study
  8. 8. 9/7/2017 © 2017 CareerBuilder Background Screening Best Practices
  9. 9.  Be the Candidate  Experience Your Own and Competitors’ - Process - Technology The Candidate View
  10. 10. 10 Research through CareerBuilder Recruitment Edge Wal-Mart The Home Depot McDonald’s Best Buy Macy’s Wal-Mart CVS The Home Depot Best Buy Starbucks GAIN DRAIN Sears CVS Lowe’s Kmart Wells Fargo Macy’s Wells Fargo Lowe’s US Army Amazon
  11. 11. 11 The Top Pain Points of employers are6 : Poor Candidate Experience Slow Turnaround Time Incomplete Verifications Lack of Compliance Guidance Security & Data Protection Price / Cost 6 CBES 2017 Market Analysis
  12. 12. 75% Paper Electronic ATS
  13. 13. PaperConsent
  14. 14. ElectronicConsent
  15. 15. ATSIntegration
  16. 16. 9/7/2017 © 2017 CareerBuilder Package & Components
  17. 17. * Sample Data; result vary by company, industry, etc. Optimize Your Package by Position : Speed, Coverage, Results SPEED 3.5 3 2.5 2 1.5 1 0.5 0 RECORDS 14% 12% 10% 8% 6% 4% 2% 0 National Only (7 Year) National + One County (7 Year) National + All Counties (7 Year) National + All Counties (20 Year) TURNAROUND TIME RECORDS 2017 Careerbuilder Employment Screening Study
  18. 18. * Sample Data; result vary by company, industry, etc. KnowtheTurnaroundTime 2017 Careerbuilder Employment Screening Study
  19. 19. * Sample Data; result vary by company, industry, etc. 8% 22% 5%65% Court Access Levels Court Controlled File Pulls Rural Open Access WeKnow;SoShouldYou 2017 Careerbuilder Employment Screening Study
  20. 20. KnowtheSupplyChain:GA Statewide Source: GA Crime Information Center Full criminal history, including arrests, depositions, and sentencing information. This search has the option for the full results to be directly uploaded to the order. 2017 Careerbuilder Employment Screening Study
  21. 21. NevadahasOptions 2017 Careerbuilder Employment Screening Study
  22. 22. Michigan:ClerkControl,Fees,&Speed Statewide vs. Clerk Assisted County 2017 Careerbuilder Employment Screening Study
  23. 23. 85% 87% 91% 87% 85% 0.5 1 1.5 2 2.5 3 3.5 4 7 Years, 3 Employers 7 Years, All Employers 10 Years, All Employers DAYS 2.7 Days 3 Days 3.5 Days Verifications: Length Impact Time and Success Rate % = Success Rate 2017 Careerbuilder Employment Screening Study
  24. 24. ASTON MARTIN JAN 2007 - JUN 2010 UNIDENTIFIED GAP SPACE X FEB 2011 – AUG 2013 TRAVELING AUG 2013 – OCT 2013 TESLA OCT 2013 – DEC 2014 AURICO JAN 2015 - PRESENT TIMELINE 2009 2016 TIMELINE UNIDENTIFIED GAP 2011 2016 ADD EMPLOYER ADD GAP ADD GAP REASON FOR GAP* MM* DD YYYY* MM* DD YYYY*TO Save Gap
  25. 25. © 2017 CareerBuilder25 Candidate Self Schedule – Drug & OHS Candidates willing to drive under 20 minutes. Candidates who schedule their appointment complete it 40% faster.0% 1% 1% 2% 2% 3% 3% 4% 4% 5% 0 0.5 1 1.5 2 2.5 3 Electronic Paper Drug Screening Average TAT Business days % of Errors 2017 CBES Market Analysis
  26. 26. 26 $$ $ $$$ LAB BASED eCUP xCUP INSTANT ONSITE 24-48 hours (100%) Collection Facility Machine Read 15 minutes (90%) Collection Facility Machine Read Instant Onsite Manual Read Drug(Urine):SpeedMatters 2017 Careerbuilder Employment Screening Study
  27. 27. 9/7/2017 © 2017 CareerBuilder Communication
  28. 28. Set Expectations 28 Custom scripting introduces name of screening partner and provides valuable insight and expectations to candidates Dear Candidate, Congratulations on your offer of employment. As part of our hiring process we complete background checks on all new hires. We have partnered with CareerBuilder Employment Screening to help with this process. We know them to be a high quality, trusted, partner that provides honest and ethical research. Today you will receive an email from CareerBuilder Employment Screening to complete the screening forms. We ask you complete this within 24 hours. They will ask for your address history and employment history for the past seven years. They will also want information on your educational backgrounds and driver’s license number. Please have this information available. Screening typically takes 5-7 business days to complete. During this time, CareerBuilder Employment Screening may contact to you via email or phone. We ask that you quickly respond to their questions to avoid delays in the hiring process. Thank you for working with our partner through this process and look forward to taking the next step.
  29. 29.  Be the Candidate  Experience Your Own and Competitors’ - Process - Technology The Candidate View
  30. 30. © 2017 CareerBuilder30 CandidateScreeningProviderCustomer
  31. 31. Brand & Emphasize Actions 31 ATLANTIC NORTHERN Bill Smith has sent you an invitation to complete forms through CareerBuilder Employment Screening. Please click on the link below and login with the information below. Please complete within 48 hours. IMPORTANT: If you worked through a staffing agency or worked as a contractor or consultant please include the name of the staffing agency or consultant/contractor organization in the employer name field.
  32. 32. 9/7/2017 © 2017 CareerBuilder Let’s Bring It All Together
  33. 33. 33 the Top Pain Points of employers are: Poor Candidate Experience Slow Turnaround Time Incomplete verifications Lack of Compliance Guidance Security & Data Protection Price / Cost TEST DRIVE STUDY THE SOURCES COMMUNICATION SELECT AN ADVOCATE LEVERAGE TECHNOLOGY ALIGN PACKAGES
  34. 34. 9/7/2017 © 2017 CareerBuilder Questions & Answers
  35. 35. 9/7/2017 © 2017 CareerBuilder Thank you. How did we do? You can tell us now by visiting the app to provide your review.

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