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How Post-Hire Technology Can Make or Break Your Employee Experience

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Jason Lauritsen walks us through how to design an employee experience with the employee in mind.

Published in: Recruiting & HR
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How Post-Hire Technology Can Make or Break Your Employee Experience

  1. 1. 9/7/2017 © 2017 CareerBuilder Jason Lauritsen How Post-Hire Technology Can Make or Break Your Employee Experience
  2. 2. 2 I LOVE my job!
  3. 3. 3 How did work make you feel? I LOVE my job!
  4. 4. 4 What about the job did you love most? I LOVE my job!
  5. 5. 5 How do you describe this work experience to others? I LOVE my job!
  6. 6. I need a new job!
  7. 7. I need a new job! How did work make you feel?
  8. 8. I need a new job! What about the job did you dislike most?
  9. 9. 9 I need a new job! How do you describe this work experience to others?
  10. 10. DISCUSS 10 • Share your answers. • Identify 5 common themes for the jobs you loved. • Identify 5 common elements for the jobs you didn’t love.
  11. 11. © 2017 CareerBuilder11 VS.
  12. 12. © 2017 CareerBuilder12 VS. Energized Creative Motivated Engaged
  13. 13. © 2017 CareerBuilder13 VS. Energized Creative Motivated Engaged Drained Frustrated Trapped Disengaged
  14. 14. 14 EXPERIENCE creates ENGAGEMENT EXPERIENCE ENGAGEMENT RESULTS
  15. 15. 9/7/2017 © 2017 CareerBuilder #CBEmpower Designing Employee Experience “Design creates culture. Culture shapes values. Values determine the future.” –Robert L. Peters
  16. 16. DISCOVER DEFINE DEVELOP DELIVER Designing Experience 16 Design is about INTENTION. What experience are you creating? How do you want employees to feel?
  17. 17. 17 UK Design Council’s Double Diamond
  18. 18. 9/7/2017 © 2017 CareerBuilder #CBEmpower Designing a Best Place to Work Experience “If you think good design is expensive, you should look at the cost of bad design.” –Ralf Speth
  19. 19. © 2017 CareerBuilder19
  20. 20. 12 PERKS
  21. 21. 2012 Executive Report, Company Name21 Benefits and perks never win in the race for engagement.
  22. 22. The Experience of a Best Place to Work CLARITY CONNECTION LOVE CLARITY
  23. 23. The Experience of a Best Place to Work CLARITY CONNECTION LOVE CLARITY
  24. 24. When in doubt, we assume the worst. ?
  25. 25. UNCERTAINT Y KILLS
  26. 26. Reduce uncertainty. Create clarity. © 2017 CareerBuilder26 COMMUNICATION
  27. 27. The Onboarding Experience © 2017 CareerBuilder27 OR
  28. 28. Designing Experience 28 Designing for CLARITY  How could you remove uncertainty and create greater clarity in the onboarding process?  How could you leverage technology to accomplish this? New Employee Onboarding
  29. 29. The Experience of a Best Place to Work CLARITY CONNECTION LOVE CLARITY
  30. 30. Who we work with matters. A lot. © 2017 CareerBuilder30
  31. 31. © 2017 CareerBuilder31 “The key to high-quality communication is trust, and it's hard to trust somebody that you don't know.” -Ben Horowitz
  32. 32. Creating Connection © 2017 CareerBuilder32 YOU ME No Connection = No Trust
  33. 33. Creating Connection © 2017 CareerBuilder33 YOU ME Overlap • Commonalities • Shared Experience • Familiarity
  34. 34. Designing Experience 34 Designing for CONNECTION  How could you create more connection in the onboarding process?  How could you leverage technology to accomplish this?New Employee Onboarding
  35. 35. The Experience of a Best Place to Work CLARITY CONNECTION LOVE CLARITY
  36. 36. Where’s the LOVE? © 2017 CareerBuilder37 Employee Performance MOST Employees
  37. 37. The Art of Appreciation © 2017 CareerBuilder38 5 : 1Positive Interactions Negative Interaction Source: How Full is Your Bucket by Tom Rath
  38. 38. Designing Experience 39 Designing for LOVE  How could you create more care and appreciation in the onboarding process?  How could you leverage technology to accomplish this?New Employee Onboarding
  39. 39. DISCOVER DEFINE DEVELOP DELIVER Designing Experience 40 Design is about INTENTION. What experience are you creating? How do you want employees to feel?
  40. 40. gettalk.at/empower Enter your email, get the goods. (Slides, Resources, Links, Contact Info)
  41. 41. 43 © 2017 CareerBuilder Don’t forget to rate this session!
  42. 42. 9/7/2017 © 2017 CareerBuilder Thank you How did we do? You can tell us now by visiting the app to provide your review.  Jason@jasonlauritsen.com  402.651.4148  www.JasonLauritsen.com

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