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Building User Experience - Guest lecture at Tallinn Technical University

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I did a guest lecture in Tallinn Technical University, for a class focusing on technical analysis.

The idea was to inspire young and future developers to have the mindset of UX

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Building User Experience - Guest lecture at Tallinn Technical University

  1. 1. Building User Experience<br />April 19th 14:00 at Room VII-226 - Tallinn University of Technology<br />Course: IDU0080 VeebiteenusedjaInterneti-lahendustearhitektuur<br />Duration: 90 minutes (including discussion)<br />Learn about:<br /><ul><li> What is user experience (UX)?
  2. 2. Where to involve UX process?
  3. 3. Added value from UX design
  4. 4. Case Studies</li></ul>Guest Lecturer: <br />Cathy Wang cathy@kliklogik.com<br />User Experience Designer<br />
  5. 5. What is user experience?<br />
  6. 6. ux<br />
  7. 7. NOT TO BE CONFUSED WITH..<br />uks<br />
  8. 8. It’s one big picture<br />
  9. 9. Where to involve ux processes?<br />
  10. 10.
  11. 11. 8<br />How NOT to do UX<br />
  12. 12. 9<br />unified process<br />
  13. 13. how is this remotely related to the system I want to build?<br />
  14. 14. C:programsinstantclient_10_2;C:programsOracle_10g_XEapporacleproduct10.2.0serverBIN;%SystemRoot%system32;%SystemRoot%;%SystemRoot%System32Wbem;C:MySQLbin;C:Program Filesapache-ant-1.6.5bin;C:Program FilesZendCodeAnalyzer;C:Program FilesSubversion;C:Program Filesmplayer;C:Program Filesgnu_utils;C:Program Fileswget;C:Program FilesGnuWin32bin;C:PostgreSQL8.3bin;C:MySQL5bin;C:Program FilesQuickTime AlternativeQTSystem<br />
  15. 15. TOP COPY-MERCHANT.      BOTTOM COPY-CUSTOMER.<br />
  16. 16.
  17. 17. Adding Value<br />Easier to use<br />Pleasant experience = positive emotion<br />What really differentiate your system/software from others<br />
  18. 18. Keeping in mind…<br />What to Show<br />Communicate<br />Present information<br />Functionality<br />
  19. 19. What to show<br />You don’t get extra points for showing your process<br />
  20. 20. OpenID<br />
  21. 21. Facebook connect<br />
  22. 22. Behind the Scene<br />
  23. 23. Why not?<br />
  24. 24.
  25. 25. Communicate<br />Your language ≠ user’s language<br />
  26. 26. Say what?<br />
  27. 27. Present Information<br />How does a normal user find information?<br />
  28. 28.
  29. 29.
  30. 30. Functionality<br />Bigger, More, not better. <br />
  31. 31.
  32. 32.
  33. 33.
  34. 34.
  35. 35.
  36. 36.
  37. 37.
  38. 38.
  39. 39. Working with Requirements<br />Commercial sector: influence the constrains for better products<br />Non-commercial sector: Think about the future when building infrastructure.<br />
  40. 40. Case study<br />
  41. 41. Situation<br />E-STAT - self-service - collection of organizations data.<br />Newly procured self-service platform - collection of personal data. <br />Some users are expected to use both platforms.<br />
  42. 42. Challenge<br />Existing & Consistent Branding<br />“Fill in questionnaires for Statistics Office”, regardless of whether the questionnaire is about and organisation or about the person (or dwelling or household)<br />
  43. 43. Before:<br />
  44. 44. After:<br />
  45. 45.
  46. 46. The Result<br />Users can transfer their session from authenticaion app to a respective questionnaire app and back<br />All questionnaires are shown in one holistic list<br />
  47. 47. Discussion/Questions<br />
  48. 48. Links & Further Reading<br />Receipt<br />http://52weeksofux.com/post/461252032/its-the-little-things<br />OAuth & OpenID<br />http://wiki.openid.net/browse/#view=ViewFolder&param=2010%20OpenID%20Summit%20West<br />http://sites.google.com/site/oauthgoog/<br />http://wiki.openid.net/Details-of-UX-Best-Practices-for-OPs#UXFlow<br />Error Message Handling<br />http://www.uxbooth.com/blog/showing-error-messages-to-users/<br />Microsoft Office Evolution<br />http://blogs.msdn.com/jensenh/archive/2008/03/12/the-story-of-the-ribbon.aspx<br />

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