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cathy kirby resume 4 (1)


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cathy kirby resume 4 (1)

  1. 1. CATHY KIRBY 650 W RIO SALADO PKWY #1| (H) 602-376-5540 | (C) 602-376-5540 | Professional summary Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Motivated customer service specialist with over 25 years experience in a fast-paced, team-based environment. Excellent communicator with 15 years in a demanding call center environment as a Customer Service Representative. Skills Creative problem solver Exceptional communication skills Quick learner Strong client relations Medical terminology knowledge MS Windows proficient Work History Loan PROCESSOR RANDSTAD TEMPORY PRESENT JOB SKY PARK PHOENIX AZ JAN 25, TO PRESENT Customer Service Pharmacy Tech May 2015-Dec 2015 GenRx Pharmacy Scottsdale, AZ  Customer Service for Mail Order Pharmacy Customer Service Representative Jan 2015 - Apr 2015 Kelly Temporary Services Sun City West, AZ Answered an average o f50 -70calls per day by addressing customer inquiries, solving problems and providing insurance benefits information.
  2. 2. Customer Service Representative II Sep 2008 - Nov 2014 McKesson Health Solutions Scottsdale, AZ Answered an average of 70-100 calls per day by addressing customer inquiries, solving problems and providing technical assistance for FDA regulated programs Customer Service Representative Apr 2006 - Sep 2006 Tri West Health Care Alliance Phoenix AZ Routinely answered customer questions regarding Military insurance benefits. Customer Service Representative III Apr 2003 - Aug 2006 NCS PEARSONWest Phoenix AZ Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently regarding Medicare Part D benefits. education Licensed Vocational Nurse: Nursing 1979 Pacific Coast College Santa Ana, CA