Future of libraries 2011

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Future of libraries 2011

  1. 1. The Future of Our Library 2011
  2. 4. Library Planning 101
  3. 5. Situational Audit <ul><li>User Survey 2010 </li></ul><ul><li>Client Use Trends </li></ul><ul><li>FOPL </li></ul><ul><li>OCLC Perceptions </li></ul>
  4. 6. Environmental Scan <ul><li>Macro trends </li></ul><ul><li>Lifestyle and Societal Trends </li></ul><ul><li>Consumer Trends </li></ul><ul><li>Technology Trends </li></ul><ul><li>Best Practices </li></ul>
  5. 7. Macrotrends <ul><li>Energy Crisis </li></ul><ul><li>Economy </li></ul><ul><li>Political Climate </li></ul><ul><li>Demographics </li></ul>
  6. 8. Lifestyle & Society Trends <ul><li>Accessibility </li></ul><ul><li>All day Kindergarten </li></ul><ul><li>Changes in Family Structures </li></ul><ul><li>Digital Divide + </li></ul><ul><li>Discretionary Time Deficit </li></ul>
  7. 9. Consumer Trends <ul><li>Screenagers </li></ul><ul><li>Zoomers </li></ul><ul><li>Lifelong Learning </li></ul><ul><li>Anxiety </li></ul><ul><li>Happiness </li></ul><ul><li>Authenticity </li></ul><ul><li>Locality </li></ul>
  8. 10. Technology Trends <ul><li>Wireless Useage </li></ul><ul><li>Mobile Devices </li></ul><ul><li>Ebook readers </li></ul><ul><li>Self-publishing </li></ul><ul><li>Cloud Computing </li></ul><ul><li>Social Networking </li></ul><ul><li>Gesture-based computing </li></ul>
  9. 11. Best Practices
  10. 12. Experience Libraries <ul><li>We are transitioning from a product-based economy to an experience based economy </li></ul>
  11. 14. A Welcoming Entrance to the Children’s Department
  12. 15. A Room-Sized Aquarium at the Library
  13. 16. A Bridge over the Digital Divide (Computers for those Without Access)
  14. 17. A Library is a Destination
  15. 23. A Jewel in the Community
  16. 24. An Inspirational Reading Room
  17. 27. A Fence of Words in the Reading Garden
  18. 28. A Library that Becomes Part of the Outdoor Environment
  19. 29. An Inter-generational Wii Tournament
  20. 30. At the Arts Centre/Library - All Kids are Welcome
  21. 31. A Combined Arts Centre & Library for Youth
  22. 32. A Comic Book Hero
  23. 33. A Great Place to Play Games
  24. 34. A Place to Meet a New Friend
  25. 35. A Library Inspires
  26. 36. An Artist in Residence
  27. 37. A Place of Active Discovery
  28. 38. A Path Through the Children’s Library
  29. 39. A Foot-Operated Computer
  30. 40. A Study Space Designed by Teens
  31. 41. A Storytelling Bear
  32. 42. An active book display in a maze
  33. 43. A talking book (Book reviews encoded on microchips)
  34. 44. A Bookstore? No, it’s a Public Library
  35. 45. A Space that Stimulates Young Minds
  36. 46. A Wine Tasting Club at the Library
  37. 47. A Digital Photo Album Project
  38. 48. A Chair for Listening to Music
  39. 49. A Meeting Place for all Cultures
  40. 50. A Place to Discover Innovative Technologies
  41. 51. A Community Living Room
  42. 52. A Place for Public Forums
  43. 53. A Place for Music
  44. 54. An Amphi-Theatre
  45. 55. A Drumming Workshop for All Ages
  46. 56. An Open Mic Rap Night
  47. 57. A Moving Wall of Digital Photos
  48. 58. A Modern Library
  49. 59. A Place to Hatch Big Ideas
  50. 60. A Place with Comfy Chairs
  51. 62. Threats <ul><li>Competition for free time </li></ul><ul><li>Alternative sources for resources </li></ul><ul><li>Public perceptions </li></ul>
  52. 63. Weaknesses <ul><li>Facilities </li></ul><ul><li>Keeping pace – organizational capacity for change </li></ul><ul><li>Outreach, community engagement, marketing </li></ul>
  53. 64. Strengths <ul><li>Excellent services </li></ul><ul><li>Community reputation </li></ul><ul><li>Organizational effectiveness </li></ul>
  54. 65. Opportunities <ul><li>Boomers / Zoomers </li></ul><ul><li>Newcomers </li></ul><ul><li>Growth </li></ul><ul><li>Creative City Movement / Culture capital </li></ul><ul><li>Need for community gathering space </li></ul><ul><li>Early childhood </li></ul><ul><li>Digital Divide </li></ul>
  55. 66. Our Roadmap to the Future <ul><li>Vision </li></ul><ul><li>Strategic Directions </li></ul><ul><li>Four Year Priorities </li></ul><ul><li>Annual Initiatives </li></ul>
  56. 67. What has happened in the last year? <ul><li>Economy has worsened in many countries resulting in library cuts </li></ul><ul><li>Concept of public good has eroded </li></ul><ul><li>Ebooks are selling more than print materials </li></ul><ul><li>Enrolment decline has resulted in school libraries or librarians being cut in throughout Canada </li></ul><ul><li>Digital is increasingly replacing physical resources </li></ul><ul><li>Those with influence are openly questioning the existence of public libraries </li></ul>
  57. 68. <ul><li>Library Video </li></ul>
  58. 70. <ul><li>http://www.myfoxla.com/dpp/money/public-libraries-closing-20100102 </li></ul>
  59. 77. Course correction? <ul><li>Lets do a quick scan of our users and the environment </li></ul>
  60. 78. Situational Analysis <ul><li>Adopted ebooks fairly well and their circulation has put us up to the highest ever </li></ul><ul><li>Other stats? Stories? What are they telling us? </li></ul>
  61. 79. Environmental Scan <ul><li>Macro trends </li></ul><ul><li>Lifestyle and Societal Trends </li></ul><ul><li>Consumer Trends </li></ul><ul><li>Technology Trends </li></ul><ul><li>Best Practices </li></ul>
  62. 82. Threats <ul><li>Competition for free time </li></ul><ul><li>Alternative sources for resources </li></ul><ul><li>Public perceptions </li></ul>
  63. 83. Internal Weaknesses <ul><li>Facilities </li></ul><ul><li>Keeping pace – organizational capacity for change </li></ul><ul><li>Outreach, community engagement, marketing </li></ul>
  64. 84. Strengths <ul><li>Excellent services </li></ul><ul><li>Community reputation </li></ul><ul><li>Organizational effectiveness </li></ul>
  65. 85. Opportunities <ul><li>Boomers / Zoomers </li></ul><ul><li>Newcomers </li></ul><ul><li>Growth </li></ul><ul><li>Creative City Movement / Culture capital </li></ul><ul><li>Need for community gathering space </li></ul><ul><li>Early childhood </li></ul><ul><li>Digital Divide </li></ul>
  66. 86. Our Roadmap to the Future <ul><li>Vision </li></ul><ul><li>Strategic Directions </li></ul><ul><li>Four Year Priorities </li></ul><ul><li>Annual Initiatives </li></ul>
  67. 87. <ul><li>In 2025, the Pickering Public Library will be the heart of an engaged and creative community. </li></ul><ul><li>We will enrich and inspire the lives of all residents; actively connecting people, ideas and cultures with openness and respect. </li></ul><ul><li>We will be leaders in information technology, providing access to innovative technology for all. </li></ul><ul><li>Pickering Public Library will be a destination - a fun place to visit, </li></ul><ul><li>staffed by a diverse group of professionals who are committed to making a difference in the community. </li></ul>
  68. 88. Are our strategic directions going to get us there? <ul><li>1. Facilities </li></ul><ul><li>2. Organization & Staffing </li></ul><ul><li>3. Service Planning & Delivery </li></ul><ul><li>4. Marketing & Promotions </li></ul><ul><li>5. Community Relations </li></ul>
  69. 89. Are our priorities in alignment? <ul><li>Early literacy </li></ul><ul><li>Connect to the Online World </li></ul><ul><li>Express Creativity </li></ul><ul><li>Visit a comfortable place </li></ul><ul><li>Connect and engage the community </li></ul><ul><li>Stimulate imagination </li></ul>
  70. 91. What can you do? (Managers) <ul><li>It is your role to make this vision happen, you do this by: </li></ul><ul><li>Telling admin what you need (training, resources, support) </li></ul><ul><li>Setting initiatives which align with the vision and move it forward </li></ul><ul><li>Eliminating priorities that don’t align or are lower priority in order to accomplish </li></ul><ul><li>Knowing what your colleagues are doing and actively supporting their initiatives </li></ul><ul><li>Helping your staff to understand the bigger picture </li></ul><ul><li>Coaching your staff as they learn new skills and adapt to change </li></ul><ul><li>Rewarding and recognizing your staff for their contributions in moving the library forward </li></ul><ul><li>Performance manage those employees who become obstacles </li></ul><ul><li>Paying attention to success indicators and sharing those with admin </li></ul>
  71. 92. What can staff do? <ul><li>Every customer transaction is an opportunity </li></ul><ul><li>Be aware that we are fighting to retain customer loyalty </li></ul><ul><li>Promote the library’s services and collections wherever and whenever you can </li></ul><ul><li>Help to retain customer engagement by asking for feedback </li></ul><ul><li>Telling supervisor what you need </li></ul><ul><li>Help supervisor set meaningful initiatives </li></ul><ul><li>Eliminating priorities that don’t align </li></ul><ul><li>Actively support other departments initiatives </li></ul><ul><li>Be alert to examples of positive impact </li></ul><ul><li>Strive to maintain a flexible attitude towards change </li></ul><ul><li>Commit to personal growth and development through continuous learning </li></ul>
  72. 93. As we move from a product based service to an experience-based service: <ul><li>What is the main value that we will provide to the community? </li></ul><ul><li>What is our brand? </li></ul><ul><li>What are we about? </li></ul>

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