Herding cats (2)

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  • C- ou cannot teach faculty just how to use the technology without addressing pedagogical issues
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  • Herding cats (2)

    1. 1. Catherine Dutton, Ph.D.Corin Walker, M.S.Texas Woman’s UniversityInstructional Support Services
    2. 2. approx. 14,000 studentsnon-traditional students90% faculty adoption of LMS2,500 live classes in Blackboard/semesterBlackboard 9.1 sp5
    3. 3. focus ontechnology
    4. 4. Technical documentationIndividual trainingBlackboard support phone lineFace-to-face workshops
    5. 5. A typical face-to-face workshop
    6. 6. And everyone came!
    7. 7. Weekly online“dropins”15 minute tip, 30 minute open Q&AVia Adobe ConnectWeekly building walkthroughs
    8. 8. Back to status quo!
    9. 9. Videos of complex and common problemsMonthly building walkthroughsStreamline helpdesk proceduresWeekly tips targeting needsContext to documentationWeekly open labsSocial media
    10. 10. Library of over 80 documentsFaculty & StudentsAdded contextAll in one and piecesNew topics added based on tickets and e-mailsGetting Started Guideswww.twu.edu/blackboard
    11. 11. Delivered toe-mailConciseTech use andapplicationArchived on blog
    12. 12. BlogYouTubeFacebookTwitterOne message, multiple messengers!
    13. 13. http://twutechknow.blogspot.com
    14. 14. www.youtube.com/twutechknowhttp://youtube.com/twutechknow
    15. 15. http://facebook.com/twutechknow
    16. 16. http://www.twitter.com/twutechknow
    17. 17. Weekly eventConsistent time and placedrop-ins & appointmentsNo set topics
    18. 18. “How is your technology?”Monthly themePaper & electronic handouts3-4 days a monthRotate scheduleiPad for documents
    19. 19. What are youdoing?
    20. 20. Catherine Duttoncdutton@twu.eduCorin Walkercwalker@twu.edu

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