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"Today, when companies are focusing on retaining their existing customers, Lean Six Sigma professionals are using a number of techniques, such as DMAIC and DFSS, to ensure that all the processes focused on, are the ones that are most important to the customer.
At LSS & Process Improvement for Customer Experience Summit you will learn how to:
Maximize the Effectiveness of VOC Methodologies to Improve Customer-Related Processes
Increase Business Value by Incorporating Customer Feedback into Newly Developed Products and Services
Improve the Performance of Critical Processes by Obtaining a Baseline Measure of Satisfaction Levels
Gain Competitive Advantage by Leveraging Feedback Data"