Business of Government Summit


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"The conference will discuss priorities the Obama administration is focusing on for complete government transformation including:
Addressing high-priority performance goals, Improving human capital management and Closing the technology gap
Creating a more participatory government
Eliminating waste and boosting customer satisfaction

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Business of Government Summit

  1. 1. Sign up before March 26th and save up to $2,350! See page 7 Shared Services for the Public Sector presents the for details. Business of 3rd Annual Government Summit Building a Transparent, Collaborative and High-Performance Government Capable of Addressing the Challenges of the 21st Century April 26-28, 2010 Ronald Reagan Building and International Trade Center, Washington, DC Featured Keynote Speakers: Hear Best Practices Danny Werfel Angela Bailey from these Agencies Controller, Office of Deputy Associate Director Federal Financial for Talent and Capacity and Departments: Management Policy • Executive Office of the Office of Management Office of Personnel President and Budget Management • Office of Management and Budget • Office of Personnel Management Join us at the 3rd Annual Business of Government Summit to discuss key • Internal Revenue Service management priorities the Obama administration will focus on in an effort to boost government performance, including how to: • NASA Shared Services ✓ ❑ Address high-priority performance goals by having agencies identify important Center short-term goals and dedicate the time, energy and money to fix them; • U.S. Army Military District of Washington ✓ ❑ Improve human capital management by reducing hiring time, measuring and • U.S. Department of improving employee engagement and other big-picture personnel matters; Agriculture ✓ ❑ Close the technology gap by ramping up project management, working with • U.S. Department of key stakeholders to speed processes and taking advantage of new technologies; Health and Human ✓ Services ❑ Create a more participatory government by increasing accountability and transparency on the part of government and allowing for more public engagement • U.S. Department of State and opportunities for citizen-driven innovation; and • U.S. Department of the ✓ ❑ Eliminate waste and boost customer satisfaction through enhanced service Interior delivery models such as shared services. • U.S. Postal Service • National Weather Service, National Oceanic and CPE Credits Available! Atmospheric Administration • State of Tennessee Sponsors: Media Partner: • U.S. Department of the Treasury | 1-800-882-8684
  2. 2. Shared Services for the Public Sector presents the Business of 3rd Annual Government Summit Building a Transparent, Collaborative and High-Performance Government Capable of Addressing the Challenges of the 21st Century April 26-28, 2010 Ronald Reagan Building and International Trade Center, Washington, DC Dear Public Sector Leader, If we’re going to rebuild our economy Who Will Attend on a solid foundation, we need to in Washington: streamline processe change the way we do business s, cut costs and find best practices Administrators, Directors and Managers And it all starts with you! throughout our government. involved in: • Administrative Services As the torchbearers, it will be critic al that we demand government oper Operations spending is transparent and held to ate more like a business where • high, objective standards and wher matter. And because achieving a more e results and good management • Service Delivery open government will require the vario policy, procurement, finance and techn us professional disciplines – • Strategic Planning ology operations – work together to government solutions, the 3rd Ann define and to develop open ual Business of Government Sum • Shared Services opportunity to exchange today’s mit will offer a unique management and performance • Performance Management sector peers. best practices with your public • Personnel Management In facilitating organization-wide and • Budget lasting change in the way Governme transformational leaders on the follo nt works, you will hear from • Acquisitions wing topics: • Defining a clear vision, business Human Resources strategy and operating model; • • Building a strong, detailed business case based on measurable returns; • Information Technology • Conducting a detail-driven appr oach to planning; • Identifying full budgetary requirem ents at the outset; • Creating a strong governance struc ture that includes user departme service-level agreements; nts and • Managing workforce issues close ly; Sponsorship • Ensuring that the right enableme • Transforming the internal culture; nt capabilities are in place; and Exhibition and • Measuring performance Opportunities I look forward to meeting you in Wash Sponsorships and exhibits are ington, DC for a productive discussion excellent opportunities for your your high-performance objectives in on how to meet and sustain 2010 and beyond! company to showcase its products and services to high-level, targeted P.S. Maximize your learning decision makers attending the 3rd experience by attending our Annual Business of Government Christopher Boucher Summit. IQPC and SSON help Sr. Program Director how-to workshops! See pag e companies like yours achieve 3 and register today! important sales, marketing and branding objectives by setting aside a limited number of event sponsorships and exhibit spaces – all of which are CPE Credits Available tailored to assist your organization in Penton Learning Systems d.b.a International Quality and Productivity Center is registered with the creating a platform to maximize its National Association of State Boards of Accountancy (NASBA), as a sponsor of continuing exposure at the event. professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding For more information on registered sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Suite sponsoring or exhibiting at this or 700, Nashville, TN 37219-2417. Website: upcoming events, please contact Mario Matulich at 1 (212) 885-2719 This program stands as BASIC as there are no prerequisites or advanced preparation requirements to attend our or conferences. “Group Live” delivery method. 2 | 1-800-882-8684
  3. 3. DAY 1: PRE-CONFERENCE WORKSHOPS Monday, April 26, 2010 8:00 – 10:30 7:30 Registration for Workshop A. Building the Infrastructure to Support a High-Performance Organization A Once the decision is made to adopt an organizational model that strives for excellence, how can you build an infrastructure that supports a successful • Component #4: Establish service level agreements between the provider of a service and a customer that quantify target quantity, quality, and cost of services institution? There are six key components of a performance-driven design that go to be provided in a future period well beyond simply centralizing processes. They align to create a system of • Component #5: Create an effective performance management process using governance that is the foundation upon which a successful organization should be performance indicators and targeted goals built. Much like building a house, a stable infrastructure should start from the • Component #6: Apply a best practice approach for customer relationship bottom up. management Participants will learn how to: • Component #1: Use products and services to allow a specific function in an Discussion: Is it better to centralize or improve processes first? It is frequently organization to be run like a business and better manage its operations assumed that centralization needs to take priority, but it actually is dependent on • Component # 2: Utilize activity-based costing to measure the costs of products the rollout strategy. and services provided by the organization • Component #3: Recover the cost of products and services via charges to the Workshop Leader: business unit for units of service rendered Sam Poston, SVP-Shared Services and Federal Government Lead, ScottMadden 10:45 – 1:15 10:30 Registration for Workshop B – Lunch will be served. Change Management Best Practices: What it Takes to Transform Government B Change management is a complex process that requires a solid grasp of both theory and practice. Although many academics and practitioners have written about In this workshop, participants will learn some of the Change Management Best Practices introduced in the graduate-level CMAP program, including: change management, few have attempted to bring all the literature and practical • Why Change Efforts Fail lessons together in one place. To this end, Booz Allen Hamilton has partnered with • Change Management Success Factors the Georgetown University McDonough School of Business Executive Education • Stakeholder Engagement Program to develop a robust Change Management Advanced Practitioner (CMAP) • Assessing Change Effectiveness certification program, bringing together public and private sector practitioners and scholars to apply and integrate expertise in the areas of leadership, culture, human Workshop Leader: capital management, strategy and operations management into a comprehensive, Dave Mader, VP, Booz Allen Hamilton graduate-level change management program. 1:30 – 4:00 1:15 Registration for Workshop C. Performance Management and Process Improvement Made Simple Receive a Free Software Tool C High performing organizations share two common elements: they measure performance and then act on the data by improving their processes. The goals are implementing in your organization. usually straightforward: improving overall service delivery, lowering costs and Participants will learn how to: identifying efficiencies for the organization. • Use the basic tools in performance management – Scorecards and Activity Analysis for a top-down/bottoms up approach But where do you start? What practices truly work and give you actionable results • Generate quick results using hands-on techniques and templates in an interactive quickly. What’s meaningful to your customers as well as management? How do case study. you link financial and operational data to provide better insight? • Link financial and operational data to support business transformation and strategic initiatives. These and many other questions will be answered in this carefully designed program of lecture and hands-on case study exercises. The objective for this workshop is Workshop Leader: simple: to provide you the theory, practical experience and tools for quickly Andrew Muras, Sr. Manager, BAE Systems Technology Solutions & Services 4:15 – 6:45 4:00 Registration for Workshop D – Dinner will be served. Leveraging the Lean Approach to Operational Excellence: Tools and Metrics for Swift Success in Lean Times D The current economic climate points out the pressing need to improve processes, yet identifying what tools are most effective and how to implement them in a • • Map internal processes using best practice methods and tools Improve the conduct of value stream analyses sustainable manner is a continuing struggle for many organizations. Those • Develop key metrics to evaluate process design and guide your continuous responsible for implementation often have limited resources or little expertise with improvement efforts business process improvement, yet still have the requirement for quick and lasting success. This workshop is designed to identify those tools and metrics which will Participants are asked to submit a brief overview of their current business challenges provide most the benefit regardless of the situation. in advance of the workshop so that the moderator can be prepared to address your specific obstacles and to make this a valuable information exchange and a profitable Participants will learn how to: use of your time. • Lead process improvement efforts regardless of resources • Tie implementation to the strategic objectives of the enterprise Workshop Leader: • Identify the sources of process waste and apply Lean concepts to eliminate F. Lee Campbell IV, Chief of Strategic Planning, U.S. Army Military District of Washington Sponsors: 3
  4. 4. DAY 2: MAIN CONFERENCE SESSIONS Tuesday, April 27, 2010 7:15 Registration & Coffee 12:00 Networking Luncheon 8:00 Chairperson’s Welcome and Opening Remarks 1:00 Panel Discussion: Change Management: The Cornerstone of Effective Transformation 8:15 Opening Keynote: Procurement Cost Efficiencies in The current environment of transparency, efficiency and effectiveness the Federal Space constitutes a change in the way the government does business today. Having listened to the concerns of managers throughout government, Declaration of a new concept can only be effective if an Agency or the Chief Performance Officer and his team at the Office of organization is willing to adapt to and adopt to this new way of Management and Budget have created an ambitious agenda addressing doing business. Change Management – the cornerstone of effective the focus needed for the greatest impact on government programs. As transformation – is a significant tool in helping to shift the behaviors part of these priorities, it will be critical that those who contract with the of an organization to support a new mission, vision or direction. In government are delivering what they promised, in terms of price, this session, you will learn how to: schedule and performance. This session, led by OMB Controller for the • Address stakeholder needs, secure their support and minimize Office of Federal Financial Management, Danny Werfel, provides you resistance to change the opportunity to be part of this important dialogue and effort. • Determine which combination of techniques to draw upon from across a diverse set of disciplines – business process, human capital Danny Werfel, Controller, Office of Federal Financial strategy, strategic communications, learning and performance Management, Office of Management and Budget • Discuss the critical success factors to implement and sustain Following his Keynote, Mr. Werfel for a 15-minute interactive tangible results Q&A session on the OMB’s priorities and how to move these Moderator: Dave Mader, VP, Booz Allen Hamilton strategies down to the tactical level. Panelists: Admiral James M. Loy, USCG, Ret.; Senior Counselor, 9:15 Keynote: Financial Management: A New Way Forward The Cohen Group With the cost of financial system management modernizations rising, Steve Kelman, Harvard University Albert J. Weatherhead III human capital challenges become more acute and a rising demand from and Richard W. Weatherhead Professor of Public Management; the public for real time and reliable information on where and how Editor, International Public Management Journal taxpayer dollars are being spent, it has never before been more critical for the Federal financial community to embrace a new and better direction Ron Sanders, Former Chief Human Capital Officer, Office of the for financial management. Over the past several months, OMB has been Director of National Intelligence, Ret. working closely with the CFO Council, the Treasury Department, the Max Stier, President and CEO, Partnership for Public Service CIGIE and GAO to identify strategies for meeting new and emerging demands on the financial management and audit communities. This 2:00 Strategic Achievement Through Tactical Tools: session, led by OMB Controller Danny Werfel, provides you the Using Lean to Improve Your Organization One opportunity to be a part of this important dialogue and effort. Process at a Time Speaker to be announced. High quality and performance are dictated by the successful completion of innumerable small tasks that are often forgotten amid 10:15 Morning Networking and Refreshment Break in the grand scope of an organization's vision. As a result, many the Exhibit Hall improvement initiatives are doomed before they are even started. In this session, the process of determining where you are, where you are 11:00 Start-Up Success Stories: From Organizational going and how you will get there using a logical framework and Models to Rollout Strategies measurable objectives is laid out. In this session, you will learn how to: Initiating a strict commitment to a high-performance government • Increase buy-in of improvement efforts through the inclusion of operation can be intimidating, even with the recognized positive the entire team outcomes; however, when designing your organizational framework, • Improve process cycle time by identifying and eliminating waste an educated decision on which model and rollout strategy is right for • Measure performance through standardized processes you is the key to success. What types of models have worked well in F. Lee Campbell IV, Chief of Strategic Planning, U.S. Army the public sector already, and who is currently using them? What did Military District of Washington these organizations take into account when establishing an agenda for a smooth rollout? This presentation will provide specific examples 2:45 Afternoon Networking and Refreshment Break in and answer the fundamental questions that go into deciding on an the Exhibit Hall featuring The Brilliance Bar organizational model and learning how to effectively put it into action. In this session, you will learn about the following: Have questions? We’ve got answers. Providing you with a • The difference between various performance-driven approaches, new tool to solve today’s most critical challenges… from decentralized to centralized, to help you decide on an Step up to our Brilliance Bar! organizational model that works for you • Types of organizational models and successful examples of each in There’s no question too big or small. The Brilliance Bar will the public sector be staffed with members of our speaker faculty and advisory • Specific variables that need to be accounted for when deciding on board who will make themselves available during specific an appropriate rollout strategy—one that will lead to sustainability breaks to offer advice to your most pressing concerns. The Brilliance and allow opportunity for growth Bar provides you with an additional opportunity to ask the questions • Options for rollout strategies and who has used them that are left outstanding after the sessions have concluded. Sam Poston, SVP-Shared Services and Federal Government Lead, ScottMadden 4 | 1-800-882-8684
  5. 5. 3:30 Implementing a True Quality Assurance Program • Improve response time to address change by identifying for Improved Customer Satisfaction appropriate, targeted metrics A fundamental part of establishing and successfully operating a high- • Enhance resource utilization with a clearly-defined process of performance organization is to understand not only what services are monitoring, documenting and reporting metrics important to your customers, but also how well you are performing in • Manage effective change and avert risk with a prescriptive top- these areas. Using a strong customer satisfaction measure will enable down/bottom-up approach your organization to establish a quantitative measure of overall Betsy Murphy, Managing Director, Oversight and performance and track how you will improve over time. In addition, Management Analysis, U.S. Department of State implementing a strong Quality Assurance Program can aid in the identification and implementation of continuous improvement 5:00 Case Study: Mitigating Risk by Defining Project opportunities within the organization. In this session, you will learn Targets Upfront and by Building a Business Case how the following outcomes were achieved: with the Customer in Mind • Identified potential cost avoidance of over $7 million dollars per Though not the first – and certainly not the last – the State of year associated with HR Servicing Ratio improvement from current Tennessee faced a number of unique challenges and factors as it 1:61 to public sector benchmark 1:88 considered adopting a unique service delivery model and its • Improved Customer Satisfaction rating to over 80% on an average strongest advocates were tasked with building a business case that monthly basis addressed the 3 issues standing in the way of stakeholder buy-in: • Average time to respond to an inquiry addressed via the tiered perception, performance and talent management. In this session, service delivery model is at less than 3 days. you will learn how Tennessee developed its business plan and learn Melissa Lytell, Director, HR Shared Services, U.S. Department of what they know now that they didn’t know then, including how to: State • Effectively anticipate and address a number of critical issues upfront (funding, costs, timing, governance and whether to 4:15 Using a Metric-Based Operational Framework to mandate the program) to reduce overall risk and enhance your Establish Goals, Track Performance and Diagnose prospects for success Problems • Leverage customer satisfaction surveys and performance reports There’s a saying widely used in the business world that applies equally to for continuous improvement Government: What gets measured gets done. But how do you make • Protect the State’s $134 million ERP investment by supporting sense of all the data? And do your agency’s strategic goals and politically powerful small state agencies with limited measurements have a clear link to the performance of programs and administrative capacity to successfully transition from legacy HR employees? Because metrics used in the Government have traditionally and accounting systems been process-oriented and not outcomes-based, many areas of Carol White, Executive Director, Shared Services Solutions, Government has fallen short in using these measures to effectively drive State of Tennessee organizational change. In this session, you will learn about the following: 5:45 End of Conference Day 2 DAY 3: MAIN CONFERENCE SESSIONS Wednesday, April 28, 2010 7:45 Registration & Coffee 9:15 Defining Business Viability with Advanced Service Portfolio Management 8:00 Chairperson’s Recap of Main Conference Day One Shared services is a proven strategy for providing more efficient and lower cost services for high-volume, transactional activities. 8:15 Keynote: Going Beyond Business Process Managing your portfolio is the key to providing the best service at Transformation through Human Capital Reform in the lowest cost, and doing so successfully involves asking Government important questions when assessing a new business opportunity. Because the Government’s hiring process has historically been a major These questions include: stumbling block for getting the ‘right’ people in the door, the • Does the new business opportunity fit the shared services Administration, through the Office of Personnel Management, has taken business model; and the lead in reforming the Federal government’s hiring policies, processes • Will the new business reduce rates for other services or and culture. This session, led by OPM Deputy Associate Director Angela generate more than marginal savings for the business? Bailey, provides you the opportunity to be a part of this important In this session, you will learn to: dialogue and the efforts made from her office. • Increase cost savings and cost avoidances that follow the shared services model by understanding which applications or Angela Bailey, Deputy Associate Director, Center for Talent and infrastructure are candidates for consolidation or elimination Capacity Policy, Office of Personnel Management and which will have the greatest impact on revenue or Following her Keynote, join Ms. Bailey for a 15-minute interactive customer perception; Q&A session on the OPM’s priorities and how to move these • Maximize resources so that you can focus on your core strategies down to the tactical level. competencies; and • Improve catalog design by leveraging labor pools, costs and risks across the organization. Richard E. Arbuthnot, Executive Director, NASA Shared Services Center, NASA Winner of the SSON’s 2009 Shared Services Excellence Award for Best New Captive Shared Services Organization, beating out 30 private and public sector submissions, Sponsors: including Fortune 500 companies. 5
  6. 6. 10:00 Morning Networking and Refreshment Break in having already delivered efficiencies of 40-60% in productivity the Exhibit Hall featuring The Brilliance Bar and power consumption • Basics of Cloud Computing, how to evaluate the technological Have questions? We’ve got answers. Providing you with a and organizational risk factors and suggestions on how to get new tool to solve today’s most critical challenges… started Step up to our Brilliance Bar! • Lessons learned from a federal practitioner that has implemented a cloud computing model and associated service There’s no question too big or small. The Brilliance Bar will offering be staffed with members of our speaker faculty and advisory board who will make themselves available during Doug Bourgeois, Director, National Business Center, U.S. specific breaks to offer advice to your most pressing Department of the Interior concerns. The Brilliance Bar provides you with an additional opportunity to ask the questions that are left outstanding after the 2:00 Creating a Culture of Innovation: Creating the sessions have concluded. right climate for Sustainable Success One of the most difficult challenges facing efforts to improve upon 10:45 Extended Panel Discussion: Where Leaders Connect: performance is finding a way to change the culture from an Putting Leadership Into the Forefront for Improving environment guided by the status quo to one that constantly strives the Way Government Does Business to innovate and improve. Even the most well-designed initiatives When evaluating how some Government entities pull ahead of others in can fail despite the dedication of those responsible for terms of the way they conduct business and perform, experts implementation and execution unless there is a climate of risk- consistently pinpoint one differentiating factor: strong leadership. Your taking, collaboration and leading by example. To ensure the success role in setting strategic direction, allocating resources and serving as an and sustainability of your initiatives and to bring your game to the early warning system is becoming increasingly prominent and even more next level we will explore: visible in the current economy. This panel of Executive Directors and • How to encourage new thinking and set the stage for finding champions of shared services initiatives will address the following: competencies needed for innovation. • What are the pressures you are facing as a leader especially given the • How to solve intractable, cumbersome problems by encouraging current environment? collaboration – internally and externally • How do you define, develop and implement your strategy and lead • How to facilitate and manage innovation and learning by from the front? leveraging expertise across the organization • What are the key lessons learned and mistakes made in evolving your organization? Peggy Philbin, Executive Director, Bureau of Administration, • How do you drive continuous improvement and sustain the pace? U.S. Department of State • How do you see the journey of creating shared services and the way Government does business changing in the next year of two? 2:45 Afternoon Networking and Refreshment Break in • How do you build and maintain trust of the organization as you the Exhibit Hall restructure your organization? • How do you create an environment of ownership and accountability? 3:15 Streamlining Complex Organizational Structures and Delivering First Class Service through a Moderator: Earl Pinto, Sr. Advisor, Program Support Center, U.S. Highly Systematized Governance Structure Department of Health and Human Services Because change is inevitable, it is critical to identify and engage Panelists: stakeholders in the performance management process. Without a Paul Bartley, Director, Program Support Center, U.S. Department comprehensive understanding of who your stakeholders are, what of Health and Human Services they care about and how they relate to the initative you are launching, it will be near impossible to meet your project goals or Richard Arbuthnot, Executive Director, NASA Shared Services achieving the full potential of a high-performing organization. In Center, NASA this session, you will learn how to: Douglas Bourgeois, Executive Director, National Business • Reduce costs and enhance customer service by moving work to Center, U.S. Department of the Interior employee and manager self-service environments • Integrate the people component with processes and technology Jerry Lohfink, Director, National Finance Center, Office of the by staffing dedicated resources for specific knowledge transfer Chief Financial Officer, U.S. Department of Agriculture • Upgrade the shared service environment with selective David Grant, Chief, Agency-wide Shared Services, Internal outsourcing practices Revenue Service Nancy Laich, Manager, HR Shared Services, U.S. Postal Service Cindy Springer, Executive Director, Administrative Resource Center, Bureau of the Public Debt, U.S. Department of Treasury 4:00 Facilitating the Collaboration Capabilities Peggy Philbin, Executive Director, Bureau of Administration, U.S. Required to Build a Transparent Government Department of State through Value-Added Services With agencies responding to increasing pressure from the administration and taking cues from successful practices in the 12:15 Networking Luncheon commercial sector, outsourcing (or value-added services) offers a strategic way to reduce and control operating costs, improve agency 1:15 Cloud Computing as a Shared Service: focus and gain access to world-class processes. The benefits of Converging Government-Based Business Models these opportunities are different in the public sector because of the for Enhanced Service Delivery taboos associated with handing off your internal services to an The emergence of cloud-based alternative delivery models offer new external partner. In this session, you will learn how outsourcing in opportunities to optimize the Federal data center environment and government can help you to focus on your core competencies and create a platform to provide services to a broader audience of yield significant cost savings, one of the primary objectives on the customers at a much lower cost – all of which address the current overhaul on the way government does business. President’s objective to boost innovation, efficiency and effectiveness of information technology. While the advantages of Gustavo Limon, CTO, Office of the CIO, National Weather virtualization as a way to extend Shared Services are clear, the Cloud Service, National Oceanic and Atmospheric Administration has unique risks for agencies to consider. In this session, you will learn about the following: 4:45 Chairperson’s Closing Remarks & End of • Cloud Computing model and the proposed Strategic Roadmap Conference for wide-scale implementation • Relationship between Cloud Computing and Federal Shared Services and its specific impact in the public sector, including 6 | 1-800-882-8684
  7. 7. Registration Information Please note multiple discounts cannot be combined. Government, Non-Profit & Register by Standard Public Sector Organizations Pricing: 3/26/2010 Price A $99 processing charge will be assessed to all $899 $999 registrations not accompanied by credit card payment Main Conference Save $100 at the time of registration. All Access Pricing $1,399 $1,499 MAKE CHECKS PAYABLE IN U.S. DOLLARS TO: Save $1,600 Save $1,500 IQPC Workshops $500 each $500 each CT residents or people employed in the state of CT must add 6% sales tax. Vendor Pricing:* Register by Standard 3/26/2010 Price Team Discounts: For information on team discounts, please contact IQPC Customer Service at 1-800-882- Main Conference $1,599 $1,799 8684. Only one discount may be applied per registrant. Save $200 $2,049 $2,149 Special Discounts Available: A limited number of All Access Pricing discounts are available for the non-profit sector, Save $2,350 Save $2,250 government organizations and academia. For more Workshops $650 each $650 each information, please contact Customer Service at 1-800-882-8684. *This category includes technology providers and government consultants/contractors. Special Dietary Needs: If you have a dietary restriction, please contact Customer Service at About the Venue 1-800-882-8684 to discuss your specific needs. The Ronald Reagan Building and International Trade Center is located on historic Details for making payment via EFT or wire Pennsylvania Avenue in the heart of Washington, DC, within walking distance of the transfer: White House, the Capitol, Smithsonian Museums, many of Washington, DC's finest JPMorgan Chase - Penton Learning Systems LLC dba IQPC: 957-097239 ABA/Routing #: 021000021 hotels and other prominent businesses, historical sites and cultural organizations. Reference: Please include the name of the attendee(s) Nearby hotels and accommodations can be found at and the event number: 10557.005 1300 Pennsylvania Avenue, NW Washington, DC 20004 Payment Policy: Payment is due in full at the time of Tel: (202) 312-1300 registration and includes lunches and refreshment. Your registration will not be confirmed until payment is received and may be subject to cancellation. For IQPC’s Cancellation, Postponement and About the Organizer Substitution Policy, please visit SSON provides research, training, and networking for over 17,000 shared services and outsourcing executive members from over 50 countries around the world. Whether you ©2010 IQPC. All Rights Reserved. The format, design, need resources to write a report, facts to benchmark performance against or simply want to meet some of content and arrangement of this brochure constitute a your peers at the same stage of development we can support you. Sign up today, pay only $149.99 USD trademark of IQPC. Unauthorized reproduction will be and receive benefits that will help you to take your implementation to the next level. Website: actionable under the Lanham Act and common law Email: Phone: +44 (0)20 7368 9300 principles. About Our Sponsors Booz Allen Hamilton ScottMadden, Inc Booz Allen Hamilton has been at the forefront of strategy and technology ScottMadden, Inc. is a leading consulting for 95 years. Every day, government agencies, institutions, management consulting firm specializing in shared services, outsourcing corporations, and not-for-profit organizations rely on the firm’s expertise and advisory services, and the energy industry. ScottMadden began to develop objectivity, and on the combined capabilities and dedication of our exceptional its shared services practice in 1994. Since that time, we have helped many people to find solutions and seize opportunities. We combine a consultant’s clients with the design, implementation, and operation of shared services unique problem-solving orientation with deep technical knowledge and strong within their organizations. Our experience spans the spectrum of potential execution to help clients achieve success in their most critical missions. Providing shared services functions, and we have deep functional expertise in HR, IT, a broad range of services in strategy, operations, organization and change, supply chain, finance and accounting, and real estate and facilities. We information technology, systems engineering, and program management, Booz have performed significant shared services work in a wide variety of Allen is committed to delivering results that endure. With more than 22,000 industries, from entertainment to energy to high tech. Our approach to the people and $4.5 billion in annual revenue, Booz Allen is continually recognized creation of shared services is to help our clients build a "business within for its quality work and corporate culture. In 2009, for the fifth consecutive year, the business." We believe that the shared services business should operate Fortune magazine named Booz Allen one of “The 100 Best Companies to Work just like any other business within the corporation - with a business plan, a For,” and Working Mother magazine has ranked the firm among its “100 Best scorecard for performance, incentives for performance, and consequences Companies for Working Mothers” annually since 1999. for non-performance. About Our Media Partner The Federal Managers Association (FMA) management and professionalism, as well as the active representation of its members’ interests and concerns. FMA advances its mission through The Federal Managers Association (FMA) is the largest, consultation in the Executive Branch and advocacy in Congress, outstanding oldest, and foremost federal employee organization representing the interests of professional development programs, informative publications and the 200,000 managers, supervisors and executives in the federal government networking opportunities for its members. today. FMA advocates excellence in public service through effective Sponsors: 7
  8. 8. International Quality & Productivity Center REGISTRATION CARD 535 5th Avenue, 8th Floor New York, NY 10017 YES! Please register me for Business of 3rd Annual Government Summit ❑ Main Conference ❑ Workshop(s) Choose Your Workshop(s) ❑ All Access Pass ❑A ❑B ❑C ❑D See Page 7 for pricing details. Your customer registration code is: When registering, please provide the code above. Name__________________________________ Job Title ________________________ Organization____________________________________________________________ Approving Manager______________________________________________________ Address________________________________________________________________ City__________________________________State______________Zip____________ Phone________________________________Fax_______________________________ E-mail__________________________________________________________________ 5 EASY WAYS TO REGISTER: ❑ Please keep me informed via email about this and other related events. 1 Web: ❑ Check enclosed for $_________ (Payable to IQPC) 2 Call: 1-800-882-8684 ❑ Charge my __Amex __Visa __Mastercard __Diners Club 3 Email: Card #__________________________________Exp. Date___/___ CVM code ______ 4 Fax: 1-646-378-6025 Details for making payment via EFT or wire transfer can be found on 5 Mail: IQPC preceding page. 535 5th Avenue, 8th Floor, ❑ I cannot attend, but please keep me informed of all future events. 10557.005/D/SC New York, NY 10017 Sign up before March 26th and save up Shared Services for the Public Sector presents the to $2,350! See page 7 Business of 3rd Annual for details. Government Summit Building a Transparent, Collaborative and High-Performance Government Capable of Addressing the Challenges of the 21st Century April 26-28, 2010 Ronald Reagan Building and International Trade Center, Washington, DC Featured Keynote Speakers: CPE Credits Danny Werfel Angela Bailey Available! Controller, Office of Federal Deputy Associate Director for Financial Management Talent and Capacity Policy Sponsors: Office of Management Office of Personnel and Budget Management | 1-800-882-8684 Media Partner: