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7th Annual HR Shared Services and Outsourcing Summit 2010


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The 7th Annual HR Shared Services and Outsourcing Summit will be a gathering for corporate HR & shared services executives from companies across North America to exchange ideas, develop new partnerships and discuss the latest tools, technologies and strategies being employed in the profession to enhance departmental efficiencies and propel corporate growth. The event will focus on the most current topics in the HR shared services industry including metrics, automation, outsourcing, globalization, compensation & rewards, benefits and an overall focus on the new strategic role of HR shared services. Join us on May 10-12, 2010 in Chicago, IL as we review how to tackle change management, analyze current and future projects and further develop the instrumental key areas within HR shared services.

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7th Annual HR Shared Services and Outsourcing Summit 2010

  1. 1. Sign-up Before March 26, 2010 and Attend the Conference proudly presents Only for $1,299! See page 7. Transitioning to a Strategic Business Partner May 10-12, 2010 • Chicago, IL Join us at the 7th Annual HR Shared Services and Outsourcing Summit to discuss key priorities in the Shared Services space including how to: Featured Keynote Speakers: ✔ Balance outsourcing, insourcing and co-sourcing by understanding Karla Younger the implications of each model, determining the cost effectiveness Director HR Shared Services associated with each model and evaluating the long-term effects of North America each on your company; Coca Cola Enterprises ✔ Develop human capital metrics that best fit your business needs for Ed Martinez use in evaluating current and future projects, and to assist in the VP Shared Services movement away from metric delivery towards metric analytics; Wendy’s/Arby’s Group ✔ Incorporate HR transformation best practices by expanding the Richard Bye scale and scope of HRSS offerings and developing successful change Director Global HR Operations management during the move to the strategic role; Dell ✔ Globalize successful HRSS projects by proactively evaluating expandability, benchmarking best practices for globalization and Adopt and Adapt Best Practices regionalization and considering implications of cross-border governance from these Leading Companies: into a plan; and Coca Cola Enterprises ✔ Enhance HRSS service delivery through multi-tier models, Dell centralization and automation. Kellogg Company AOL This program has been approved for recertification credit hours Wendy’s/Arby’s Group through the Human Resource Certification Institute (HRCI). For Equifax more information about certification or recertification, please W.W. Grainger visit the HRCI homepage at Unisys The Hanover Group Sponsor: Media Partners: Enersys …and many more!
  2. 2. Shared Services and Outsourcing Network proudly presents... Who Will Attend Vice Presidents, Directors and Managers involved in: • HR Shared Services • Human Resources • HR Service Delivery • HR Metrics Transitioning to a Strategic Business Partner • HR Operations • HR Analytics May 10-12, 2010 • Chicago, IL • HR Technology • HR Transformation Dear HR Shared Services Leader: About the Organizer If we’re going to be completely inve SSON provides sted in HR Shared Services, we need develop and implement new processe to research, training, and s in order to transform from a transactional business partner to a networking for over strategic business partner. Further, to support and evaluate processes we need 4,500 shared services executive members from to create a model that is the best fit companies. for our over 50 countries around the world. Whether you need resources to write a report, facts to benchmark performance against or simply want And it all starts with you! to meet some of your peers at the same stage of development we can support you. Sign up The 7th Annual HR Shared Services today, pay only $149.99 USD and receive & Outsourcing Summit will be a gath for corporate HR & shared services ering benefits that will help you to take your executives from companies across America to exchange ideas, develop North implementation to the next level. new partnerships and discuss the lates tools, technologies and strategies t being employed in the profession. will focus on the most current topi The event Website: cs in the HR shared services industry Email: metrics, automation, outsourcing, including globalization, transformation and Phone: +44 (0)20 7368 9300 focus on the new strategic role. The an overall 7th Annual HR Shared Services and Outsourcing Summit will offer a uniq ue opportunity to exchange ideas today’s strategy and performance and best practices with your peers. Sponsorship and Exhibition In facilitating organization-wide and lasting change in the way that HR Opportunities Services works, you will hear best Shared practices from transformational lead how to: ers on Sponsorships and exhibits are excellent • Develop opportunities for your company to showcase its a clear HR Shared Services vision to • Incorpor gain key stakeholder buy-in; products and services to high-level, targeted ate best practices to support the tran • Build a stro sition to the strategic role; decision makers attending the 7th Annual HR ng, detailed business model suited Shared Services & Outsourcing Summit. IQPC to fit your individual company needs; and SSON help companies like yours achieve • Create relev ant and compelling metrics designe important sales, marketing and branding d for effective measurement and communication; objectives by setting aside a limited number of • Identify area event sponsorships and exhibit spaces – all of s where globalization is viable and develop an implementation which are tailored to assist your organization in plan; • Balance creating a platform to maximize its exposure at outsourcing, insourcing and co-sourc • Expand the ing for transactional processes; the event. scope of HR Shared Services role in the organization. For more information on sponsoring or I look forward to meeting you in Chic exhibiting at this or upcoming events, please ago, IL for a productive discussion to meet and sustain your high-per on how contact Mario Matulich at (212) 885-2719 or formance objectives in 2010 and beyo nd! Michelle Quint P.S. Maximiz HCRI Credits Available e your learnin Program Director experience b g y attending This program has been approved for how-to works our recertification credit hours through the Human hops! See page 3 and re Resource Certification Institute (HRCI). For more gister today information about certification or recertification, ! please visit the HRCI homepage at 2 • 1-800-882-8684
  3. 3. Day 1: Pre-Conference Workshops Monday, May 10, 2010 A 9:30– 12:00 9:00 Registration Globalizing HR Shared Services: The Payoffs and Tradeoffs Developing Shared Services in a single country presents a familiar range • Organizational considerations including: of challenges, however doing it in a global context brings additional - Various global models challenges that are not simply incremental but transcend the domestic - Governance issues, substantially multiplying the complexity of the undertaking. - Right-Placing Most critically, the global Shared Service Model must be sensitive to the - Business Process Selection needs of local business operations so as not to fall victim to an overly - Skills and Competencies bureaucratic or ethnocentric approach. This workshop will address the - Site Selection key issues arising in the globalization of Shared Services for human • Evaluating payoffs, tradeoffs, balance of needs and building the resources, outlining the major differences to be considered on the business case global stage. The following topics will be covered: • Environmental considerations including materials, socio-political and Karen Beaman economic factors Chief Executive Officer and Global Strategic Advisor Jeitosa Group International B 12:30 – 3:00 12:15 Registration – Lunch will be served. How to Use the Balanced Scorecard & Dashboard for HR Shared Services This workshop will look at the Balanced Scorecard & Dashboard, and • Develop a framework for your Strategy Map assess appropriate opportunities for application within HR Shared • Devise the elements for each ‘Leg’ of your Balanced Scorecard Services. We will look at examples within industry, and highlight • Design your Dashboard concept critical considerations that can help the HR Shared Services group add value and be competitive in today’s ‘outsource everything’ Rick Buchman & Charles Hannabarger environment. From this session, you will be able to: Co-Authors • Understand the fundamentals of the Balanced Scorecard and Balanced Scorecard Strategies for Dummies Dashboard approach C 3:30 – 6:00 3:15 Registration 6 Power Strategies for a Successful In-House HR Service Delivery Model What if you could transform HR by actually improving the way you If done right, in-house HR Service Delivery can beat outsourced delivery deliver HR services – but with fewer resources and lower costs? Learn every time – on cost, resources, quality and speed of response time, how in this very interactive workshop. Join Jim Scully, Founder, HR and customer satisfaction. The workshop will also include a look at Shared Services Network, who will share insights, do's and don'ts, and Software-as-a-Service HR Shared Services technologies and a multi-tier lessons learned from the six strategies for building an unbeatable in- approach to HR Service Delivery and share a variety of customer case house HR Service Delivery model, which include: studies. 1. Measuring your value. 2. Owning your business. Jim Scully 3. Lightening your technology load. Founder 4. Getting rid of waste. HR Shared Services Institute, LLC 5. Loving your people. 6. Creating a super-performing culture. Barbara Levin SVP Marketing & Customer Community Enwisen “I have met a lot of people with good experience and knowledge that they are willing to share and discuss. It's been quite enlightening. To meet and discuss new areas: things that organizations do, or what executives think when they are either are looking at outsourcing, or when they are setting up a shared service, how they are trying to transform what they have been doing for a while.” Milan Desai, Director North America – BPO, Zensar Technologies Inc Sponsor: 3
  4. 4. Day 2: Main Conference Sessions Tuesday, May 11, 2010 7:30 Registration & Coffee 11:30 In-House HR Shared Services at AkzoNobel Learn from the project leader how this employer, with 60,000 8:00 Chairperson’s Welcome and Opening Remarks employees worldwide, deployed a world-class HR Shared Services operation, including: 8:15 Opening Keynote: Developing HR Shared Services into • Building the business case for C-level buy-in, including hard- and a Valued Business Partner by Developing a Clear and soft-dollar savings as well as strategic impact Concise Business Plan to Define Strategic Functions • RFP and vendor selection For Shared Services to demonstrate to key stakeholders its ongoing • Benchmarks and measurements value toward HR transformation, it is imperative that the organization • Implementation lessons learned realize the importance and skill level included in this group. There is no • Results and success better way to illustrate the value the department brings than to develop a business plan that outlines the current focus and upcoming Kevin Crum projects and implementation plans. During our opening presentation, Manager of HR Shared Services Karla Younger of Coca Cola Enterprises will take you through her path Akzo Nobel toward HR optimization. Benefit from Coca Cola’s successes and lessons learned as you plan your organization’s transformation or take 12:15 Networking Luncheon it to the next level. You’ll specifically learn how CCE was able to: • Align HR to the Business • Implement a new HR Service Delivery Model 1:15 Evolution of Shared Services: Dell’s Progression from • Map core processes globally to drive standardization in processes and a Country Model to a Global Shared Services Center policy As transformation continues from HR to the HR Shared Services • Build two regional shared service centers using case management group, Dell’s progression has enabled the company to fully utilize a technology and integrated telephony cohesive team of over 150 employees across Europe, Asia and the • Launch a global employee portal with employee and manager self Americas. By having a comprehensive plan and utilizing advanced service technologies the company is world renown for, Dell has already • Implement global data standards to drive consistent data transitioned over 1/3 of their processes to the global scale. Learn • Build centralized Employee Relations teams best practices for a timely and cost effective HR Shared Services • Identify critical success factors and lessons learned global transformation. In this session, you will learn how to: • Transform to a global Shared Services hub by creating service Karla Younger Director HR Shared Services North America centers based in low cost countries • Understand the progression of Shared Services from a country- Coca Cola Enterprises based model to a regional ‘hemisphere’ model to a global model 9:00 HR Shared Services Metrics Best Practice: • Pinpoint business processes within your company that are best left Determining WHAT and HOW to Measure and the at the regional level Metrics’ Value Proposition • Utilize multiple HR Shared Service centers for seamless ‘one unit’ Metrics are critical to providing tangible evidence of the success of appearance to the end user various processes at a time when most organizations are forced to • Determine forefront technologies and support that are critical to a justify resources. In this session, the following questions will be global model addressed: • Establish the key measures to support business strategy Richard Bye • Identify the behaviors that support key components through relevant Director Global HR Operations metrics Dell • How to Identify and measure leading indicators or the ‘cause’ metrics • Use metrics to develop individuals to meet business needs • Realize how to equate the behaviors and address potential points of 2:00 Driving High Performance with an Integrated weakness within a business Performance Framework This discussion will provide a case study involving an organization Steve Albright that developed and implemented an overall integrated performance Director HR Shared Services Operations framework. This framework helped drive significantly favorable W.W. Grainger results, and the creation of a high performance organization culture. The basic principles and content included in this performance 10:00 Morning Networking and Refreshment Break in the framework are usable across any type of organization, and its Exhibit Hall success is clearly evidenced by the results achieved. The discussion will include coverage in the following areas: 10:45 The Outsourcing Balancing Game: Determining Best • A “partnership model” which creates cross-functional integration Practices to Promote Upmost Business Efficiency to drive success During the recent outsourcing frenzy, it is crucial that businesses learn to • The performance model that creates a high performance culture evaluate outsourcing’s implications to the business prior to diving into which includes “many acting as one” toward common goals any new ventures. There is also a need to evaluate existing outsourcing • A balanced scorecard that identifies the “key focus areas” to endeavors, as there may be benefits to bring functions back in-house. measure and establish accountability Ultimately it is imperative that companies proactively evaluate and • Performance levers, or actions that management can take to help understand the value proposition of balancing outsourcing and insourcing overall. In this session, you will learn how to: employees exceed expectations • The actual “best in class” results that were achieved by this organization • Evaluate a potential outsourcing endeavor to understand the implications to business Ed Martinez • Actively manage existing outsourcing engagements VP Shared Services for return on spend • Explore insourcing and global sourcing as alternatives Wendy’s/Arby’s Group to existing outsourcing ventures 2:45 Afternoon Networking and Refreshment Break in Mike Lapetina VP, Worldwide HR Client Delivery Operations the Exhibit Hall Unisys 4 • 1-800-882-8684
  5. 5. 3:30 A Pragmatic Approach to Successful Global 4:15 Panel Discussion: Determining the Capacity and Implementation Scope of Metrics in Your Business As companies look to develop and expand, globalization is a key As an organization looks to metrics for accurate measurement of their instrument to improve cost efficiency and streamline crucial HR workforce success and overall business efficiency, it is imperative that processes. Where the same functions are performed differently companies discern where metrics will fit into the grand business plan. across the globe, Enersys shows how many tasks can be This session will review successful examples of metrics best practices consolidated into a comprehensive, task-specific business plan presented by leading industry metrics leaders. In this session, panelists will throughout Asia, Europe and the Americas while other tasks may discuss their metrics experiences and perspectives on topics related to: need a more Regional approach. In this session, you will learn how • Defining and creating more sophisticated metrics for better measurement to: • HR scorecards for areas such as recruitment and retention • Evaluate a current process to determine where globalization is • Effective SLA metrics related to HRSS call centers viable • Leveraging and deciding how to best interface metrics with the broader • Review how to create pragmatic solutions and best practices for community globalization or regional implementation • Consider the impact of data protection issues, governance and Mark Ramirez Lead, Global Workforce Analytics laws across borders AOL Sid Forrest Ed Martinez VP of Human Resources VP Shared Services Enersys Wendy’s/Arby’s Group 5:00 Chairperson’s Closing Remarks – End of Day 2 Main Conference Sessions Day 3: Main Conference Sessions Wednesday, May 12, 2010 7:30 Registration & Coffee • Apply sound analytic design principles to drive consumption and understanding of your data 8:00 Chairperson’s Recap of Day 2 Main Conference Mark Ramirez Sessions & Opening Remarks Lead, Global Workforce Analytics AOL 8:15 The New Technology Model for HR Shared Services Today, bringing all or components of HR Shared Services in-house is more 10:00 Morning Networking and Refreshment Break in the affordable – with a higher level of success – than ever before. By leveraging Exhibit Hall Software-as-a-Service (SaaS) solutions for the key components of HR Shared Services – such as an employee portal, a knowledgebase, case management 10:45 Expanding HR Shared Services: A Centralized Model tools and more – solutions can be up and running quickly, with a low total for Employee Relations cost of ownership and a high ROI. This session will explore: • The various technology platforms for HR service delivery, HR Shared As the functionality of Shared Services expands, we must look to incorporate more refined components into the HR Shared Services’ Services and the new multi-tier approach • When SaaS and Cloud solutions make sense portfolio. As many traditional functions have already been • How to build your technology requirements outsourced or automated including payroll, benefits and • Vendor evaluation compensation, there is room to tackle "Employee Relations" and • Preparing for deployment institute a more centralized model. This session will review how a Fortune 200 financial services company built and integrated a Anne Paterra centralized Employee Relations function into their HR Shared Senior Director, HRSS Services model. In this session, you will learn how to: • Identify key components of a centralized Employee Relations Kellogg Company function 9:15 Workforce Analytics: Delivering Real Value Through • Evaluate organizational readiness for the centralization of Employee Creative Metric Design Relations • Identify keys to a successful design and implementation plan Based on where your company is at in its lifecycle, typical human • Avoid common pitfalls in the implementation of centralized capital metrics may not be revealing the insights you need. In this case study AOL will outline how their HR organization approaches Employee Relations • Discuss future phases of shared services models, including a case metric design in order to deliver meaningful and actionable data back to the business. Additionally, AOL will provide 'easy-to- study of The Hanover Group advanced' metric development examples to ensure that you can take Cara Pawlisch away practical models that are applicable to your specific needs. In AVP, Employee Relations and HR Solutions this session you will learn how to: • Select or design relevant metrics to fit your business The Hanover Group • Transition from a data reporting function to one of data analysis and consultation Sponsor: 5
  6. 6. 11:30 HR Modernization: People Readiness Strategies to upper management Enable Transformation • Create a successful in-house HR Shared Services center focused on The differentiating point which ultimately led to the success of Science customer service, cost efficiency and data quality Applications International Corporation’s (SAIC’s) HR Shared Services • Identify talent within the company and develop a plan for model was the integrated “people readiness” approach embedded in recruiting the optimal talent the project management discipline for all projects. By incorporating Shelby Pyatt people readiness services, tools, and templates in their project Director Compensation, Benefits & Shared Services management discipline, SAIC was able to manage change impacts by preparing individuals for new roles (inside or outside the company) Rayonier, Inc. through communications, training, and HR transition support services. Michael Fountain SAIC was able to create a well-received and flourishing HR Shared Sr. Manager, Benefits, Employee Services & Risk Services center. In this session, you will learn how to: Management • Support the transition to Shared HR Transactional Services through Rayonier, Inc. a comprehensive people readiness approach to change management • Incorporate people readiness activities, tools, and templates into a 3:00 Afternoon Networking and Refreshment Break in program management approach to enable successful project the Exhibit Hall execution • Use the People Readiness service model to set the stage as a 3:30 Revving Up the HR Shared Services Engines: Service Model for more strategic HR Shared Services Expanding the Scope and Services As Shared Services evolves and grows within a company, the division Lisa King must learn to adapt and master new functions in order to further Deputy HR Program Manager establish themselves within the organization. Through their SAIC advanced HR Shared Service center, Ikon shows us how the removal of transactional tasks allows time and resources to concentrate on Kathy Berrie developing new strategic areas. In this session, you will learn how to: VP Human Resources Corporate • Develop an HR Shared Services strategy so as it aligns with SAIC company strategy and focuses on: – Driving revenue 12:15 Networking Luncheon – Impacting the bottom line • Provide metrics to demonstrate ROI and secure stakeholder buy-in 1:30 Change Management in HR Transformation: A • Manage human capital effectively and resourcefully Pragmatic Approach • Recruit and retain top talent for HR Shared Services • Expand HR Shared Services portfolio to include additional When a new model of HR Service Delivery has been implemented, “change happens” and employees must adopt a new way of responsibilities working with HR to ensure that HR talent finally gets the chance to Angie Kenworthy operate more strategically. But is everyone ready? Change Director HR Programs & Leadership Development management must focus on making the new way work. It must go beyond convincing stakeholders that the future state is right to IKON Office Solutions enable the future state to work right. This session provides practical Amandalyn Bassett advice, examples and lessons learned based on over 15 years of Senior HR Manager shared services experience from a change management professional IKON Office Solutions turned HR shared services executive and consultant. In this session, you will learn how to: 4:15 How HR Shared Services Comes Full Circle and Back • Address the three levels of human change: Head (understanding), In-House Again Heart (willingness) & Hands (ability) • Positively reinforce change in order to ensure its success Moving beyond the phase of outsourcing frenzy, this case study • Utilize the equation for change: (Willing to + Able to) X Positive illustrates the importance of a focus on strategy from the beginning of a HR Shared Services model. Broadridge has evolved from an Reinforcement = Change & Utilize the equation for change • Emphasize execution by all parties to ensure the process works insourcing based delivery model to outsourcing focused model and now has begun to bring functions back in-house. Christin Spigai will Jim Scully illustrate the importance of realizing the hidden costs associated Founder with outsourcing and the years of errors it could potentially bring to HR Shared Services Institute, LLC your organization. By reviewing lessons learned and outlining what has been done to address the outsourcing issues, Broadridge is now amidst developing a successful in-house HR Shared Services model. 2:15 Beyond Getting the Right People in the Right Seats: In this session, you will learn how to: Talent Management Strategies to Develop HR • Strategize from the beginning during the development of HR Shared Services Shared Services within your organization Whether sparked by cost, company size or a need for control, many • Realize the hidden costs and ongoing process errors of outsourcing companies are choosing to keep the Shared Services group and when weighing the cost benefit of outsourcing vs. insourcing associated functions in-house. Rayonier’s successful in-house HR • Fully develop the value proposition of HR Shared Services Shared Services group is mainly attributed to a focus on talent management. By developing existing top performers and recruiting Christin Spigai new talent, Rayonier was able to maximize ROI and establish a Sr Director, HR Technology Solutions celebrated HR Shared Services program that is well-accepted across Broadridge the organization. In this session, you will learn how to: • Leverage the benefits of the Shared Services in-house model to 5:00 Chairperson’s Closing Remarks & End of Conference a“My shared services group is still building. So you might ask me why this conference is important. It's important to me because it starts to show me the road I need to take. It tells me what i shouldn't do, what to watch out for, to not jump the gun. Yes, so while everything may not be to my level, meaning that a lot of these companies are well past us, it shows me the road where I need to begin.” Penny Formella, Shared Services Leader, Actuant Corporation 6 • 1-800-882-8684
  7. 7. Registration Information Register by March 26, 2010 Register by April 23, 2010 Standard Price Conference $1,299 (save $700) $1,599 (save $400) $1,999 All Access $2,199 (save $1,447) $2,499 (save $1,147) $2,899 (save $747) Workshops $549 each $549 each $549 each Please note multiple discounts cannot be combined. Details for making payment via EFT or wire transfer: JPMorgan Chase - Penton Learning Systems LLC dba A $99 processing charge will be assessed to all registrations not accompanied IQPC: 957-097239 by credit card payment at the time of registration. ABA/Routing #: 021000021 MAKE CHECKS PAYABLE IN U.S. DOLLARS TO: IQPC Reference: Please include the name of the attendee(s) and the event number: 18172.002 * CT residents or people employed in the state of CT must add 6% sales tax. Payment Policy: Payment is due in full at the time of registration and includes lunches and refreshment. Your registration will not be confirmed until payment is received and may be subject to cancellation. Team Discounts: For information on team discounts, please contact IQPC Customer Service at 1-800-882-8684. Only one discount may be applied per For IQPC’s Cancellation, Postponement and Substitution Policy, please visit registrant. Special Dietary Needs: If you have a dietary restriction, please contact Customer Service at 1-800-882-8684 to Special Discounts Available: A limited number of discounts are available for discuss your specific needs. the non-profit sector, government organizations and academia. For more ©2010 IQPC. All Rights Reserved. The format, design, content and arrangement of this brochure constitute a information, please contact customer service at 1-800-882-8684. trademark of IQPC. Unauthorized reproduction will be actionable under the Lanham Act and common law principles. About Our Sponsor Website: Enwisen is the recognized industry leader in providing SaaS-based solutions that help employers actually improve the delivery of HR Services - yet with fewer resources and lower hard-dollar costs. Enwisen's AnswerSource™ HR Shared Services is the only HR-specific service delivery suite that combines an HR Portal Interface, Personalized Knowledgebase, Case Management application and Onboarding solution for a true, multi-tier approach to delivering HR services across the workforce. AnswerSource HR Shared Services helps employers: • Provide strong "Tier 0" employee self-sufficiency • Promote first-call resolution in service centers • Handle higher inquiry volumes with fewer CSRs • Speed time-to-productivity for service reps • Maximize accuracy and consistency • Manages tickets easily • Lower hard-dollar annual cost-per-employee for HR services by an average of 30-50% The low cost of ownership of the SaaS-based solution makes it easily affordable to deploy and maintain. AnswerSource is used by employers from all industries and of every size from 1,000 - 100,000+ employees. About Our Media Partners Website: • Outsourcing-Law.Com is the #1 destination for research on issues involving law on outsourcing. Edited by Bierce & Kenerson, P.C., a leading sourcing law firm, the site provides valuable resources and information to help business executives, in-house lawyers and consultants develop and manage effective contracts for outsourced services in the fields of information technology, finance, human resources, research and marketing and regulated industries such as law and accounting. It publishes a free newsletter ten times a year. Bierce & Kenerson, P.C. is an award-winning, internationally recognized technology and business law firm, providing legal and contracting support to businesses in the areas of contract development and business processing of outsourcing services across a broad spectrum, including HRO, contract manufacturing, logistics and procurement outsourcing. Website: With more than 100,000 members and affiliates worldwide, IAOP is leading the effort to transform the world of business through outsourcing. Our client-side members are, on average, responsible for $60 million per year of outsourcing spending with some overseeing outsourcing programs in the billions of dollars. Eighty-five percent of customer members credit IAOP for improved outsourcing outcomes at their companies – making it the one source you need for outsourcing success! Sponsor: 7
  8. 8. International Quality & Productivity Center REGISTRATION CARD 535 5th Avenue, 8th Floor YES! Please register me for New York, NY 10017 ❑ Conference Only Choose Your Workshop(s) ❑ Workshop(s) Only ❑A ❑B ❑C See Page 7 for pricing details. Your customer registration code is: When registering, please provide the code above. Name__________________________________ Job Title ________________________ Organization____________________________________________________________ Approving Manager______________________________________________________ Address________________________________________________________________ City__________________________________State______________Zip____________ Phone________________________________Fax_______________________________ E-mail__________________________________________________________________ 5 EASY WAYS TO REGISTER: ❑ Please keep me informed via email about this and other related events. 1 Web: ❑ Check enclosed for $_________ (Payable to IQPC) 2 Call: 1-800-882-8684 ❑ Charge my __Amex __Visa __Mastercard __Diners Club 3 Email: Card #__________________________________Exp. Date___/___ CVM Code ______ 4 Fax: 1-646-378-6025 Details for making payment via EFT or wire transfer can be found on 5 Mail: IQPC preceding page. 535 5th Avenue, 8th Floor, ❑ I cannot attend, but please keep me informed of all future events. 18172.002/D/SC New York, NY 10017 Sign-up Before March 26, 2010 and Attend the Conference proudly present Only for $1,299! See page 7. Transitioning to a Strategic Business Partner May 10-12, 2010 • Chicago, IL Sponsor: Media Partners: