Achieving outcomes for bme vulnerable people

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  • The real challenge is to affect the causes of vulnerability and disadvantage. And for black people, to respond to the additional complexities the emerge when race is dimension..
  • In order for us to move away from responding to impacting, Ujima is changing it’s organisation to meet this new challenge. For us in a very practical way, this means to become obsessed with what goes on outside our doors, in the street, the neighbourhood, the community, To comment To lead through example To take our moral responsibility seriously as a big business within the Black community
  • Engage – Mentoring schemes, Foundation schools, partnerships with local schools to provide placement opportunities for excluded students. Enable – through our social enterprise business we are putting our money to work in providing opportunities for ‘real jobs’ and ‘training experiences that improve employability’ For example start up business units, accredited training, construction/maintenance jobs, Community Banks Enrich – older people have lifetimes worth of knowledge and this can be of use to a younger person starting out, or they may provide a positive ‘role model/ mentor’
  • Achieving outcomes for bme vulnerable people

    1. 1. Achieving Outcomesfor BME VulnerablePeopleCashain DavidBME Spark October 2007
    2. 2. Enjoy & Achieve Positive BeingContribution Healthy GREATER INDEPENDENT LIVING (service Delivery) Staying Economic Safe Wellbeing
    3. 3. A focus on the Causes..• Exclusion from education,• Financial hardship/poverty• Unemployment• Poor self image• Social isolation and skills, information, valued relationships,• Experience of ‘care’ system• Family conflicts / poor parenting
    4. 4. Critical Questions• What are you doing to prevent family breakdown ?• How are you responding to exclusions from schools ?• How are you preventing substance use/abuse ?• How do you help service users (reluctant customers) find and maintain relationships ?
    5. 5. Ujiuma MissionTo Engage, Enable & Enrich our BME communities
    6. 6. • Engage – with young people through earlier interventions• Enable – adults to have the means of improving their life chances and become economically active• Enrich – the lives of older people through a sensitive approach to their care and providing valued roles within the ‘Ujima community’
    7. 7. What does that look like ?
    8. 8. Economic Wellbeing ‘Unemployment rates are highest among blackCaribbean, black African and mixed race people - all at 9 per cent, compared with 3 per cent among the white population.’ • Intervention • ‘Ujima Maintenance’ offering modern apprenticeships • ‘Kickstart program’ for unemployed tenants • Ujima credit Union – addressing ‘financial exclusion’
    9. 9. Enjoy and Achieve‘Young people from Black communities attain lower levels of GCSEs at A-C’ • Intervention • Partnership with local schools in priority boroughs • Establish Ujima Foundation school • Work placements in Ujima business
    10. 10. Be Healthy• ‘Black people of visible African ancestry are consistently placed at risk for less than adequate healthcare on a global scale’ • Intervention • Sponsor 3 PhD graduates at Greenwich University School of Health & Social Care – BME Health • Mobile ‘Healthy living centres’ in Elderly schemes
    11. 11. Stay Safe‘People from the black and minority ethnic groups were at greater risk of personal crime..’ • Intervention • Partnership with local authorities to tackle knife and gun crime • Soft ‘Mentoring opportunities and public speaking at events
    12. 12. Make a positive contribution ‘One of the biggest risks to social cohesion is that large sections of our community feel that they have no part in it… no stake … unwanted’ • Intervention • Each support service will have a ‘friends’ group made up people from the local area, carers and community organisations to strengthen the local bond
    13. 13. Building aninfrastructureto deliver ouroutcomes
    14. 14. Customer Satisfaction GREATER INDEPENDENT Staff Financial LIVINGDevelopment performance (Business) Expand & Diversify
    15. 15. Customer Satisfaction Indicators: • Number of Compliments • Number of Complaints • Number of complaints resolved in target times
    16. 16. Financial Performance Indicators: • Income collection vs. total gross debit • Arrears • Income vs. expenditure • Surplus
    17. 17. Expand & Diversify Indicators: • New business – Tender – Partnership – Acquisitions • Bids made vs. Contracts won
    18. 18. Staff development Indicators: • Attendance • Induction & Training • Disciplinary / Grievance • Supervision & Appraisal • Probation success rate
    19. 19. If you want a different outcome, you have to do something different. Edward W. Smith, author of Sixty Seconds To Success

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