1.
The Expectation Shift

2.
Market Cap
$7.5B
Stores Employees Founded
363 72,500 1901

3.
Market Cap
$38B
Stores Employees Founded
1,850 345,000 1902

4.
Market Cap
$290B
Stores Employees Founded
11,277 2.3M (#1 WW) 1962

5.
Marc Lore

6.
Market Cap
$790B
Footprint Employees Founded
254M SF 613k (#2 US) 1994

7.
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Amazon by the numbers:

8.
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Combatting the Widening Ecommerce Expectation Gap

9.
The Expectation Gap: Overcoming One Location

10.
The Expectation Gap: Overcoming One Location

11.
The Expectation Gap: Overcoming the DIY Treadmill
117% 24% 20
AOV Growth with 2-DayRevenue Growth (YoY) Hours Packing (Daily)

12.
The Expectation Gap: Overcoming Excel Hell

13.
The Expectation Gap: Overcoming Duct Taped Tech

14.
The Expectation Gap: Overcoming TOFU Blindness*

15.
The Expectation Gap: Overcoming TOFU Blindness
Facebook CPC since 2013 Instagram CPC since 2013

16.
The Expectation Gap: Overcoming TOFU Blindness

17.
The Expectation Gap: Overcoming TOFU Blindness

18.
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Overcoming the Expectation Gap

19.
Expectations
Expectations
How are you exceeding your
customers’ expectations?