1. Creating & Running Communities Matthew Haughey

3. Social is at the heart of today’s web

4. Any site/app you create should include a social component

5. The potential for disaster is big .

6. A successful community is great for everyone involved

7. The lifespan of a community

9. Let’s talk about how to build and run a successful community

10. Be a Third Place

11. Just add water, right?

12. Have a compelling idea

13. Build the best app you can

14. Eat your own dogfood

15. Highlight the best

16. Award contributions

17. Recognition helps readers too

18. Moderators: your best contributors

19. Get out of the way

20. Build in Flexibility

21. Allow unintended uses

22. Build out based on the edges

23. Run it well.

24. Guidelines, not rules

25. Emotions out of decisions

26. Tailor to community norms

27. It’s a balancing act

28. Ownership issues

29. Ephemeral happiness

30. Every Community suffers a revolt eventually

31. Customer service

32. You’ll spend more time on customer service than coding

33. Hire others if you can, early

34. Metrics can ease the workload

35. Ways to avert disaster

36. Be transparent

37. Have a place to talk about the site and/or app

38. Collaborative efforts for new features

39. Explain changes. Over-explain.

40. Acknowledge mistakes

41. Legal troubles

42. What’s illegal, and where?

43. LLC, TOS, PP, DMCA, etc.

44. Lawsuit threats are many, lawsuits are few

45. What’s stopping your site/app from building out a community?

46. Any site/app you create should include a social component

47. Find your balance and run your community on an even keel

48. A successful community can please readers and creators alike

49. Questions? thanks to the following for use of their Attribution 2.0 licensed Creative Commons photos: jthorvath, gordieryan, James Cridland, brtsergio, Todd Huffman, fabiogiolito, froodmat, Drawings Of Light - Paul, laffy4k, Pro-Zak, Zach Klein, oskay, zzzack, bingbing, Kevin, jurvetson, Tigr, Jasoon, Nav A., plindberg, Kyle May, Librarian Avenger, Daquella manera, jurvetson, Helga's Lobster Stew