Leadership and the Digital Revolution

Leadership and the Digital
Revolution
Kate Carruthers
Smart Services CRC Conference
Brisbane - Dec 2010

We thought the
future would look

Dec 2010
© Kate Carruthers | www.katecarruthers.com
2

Instead it looks like
this

Dec 2010
3

Or this…
Dec 2010
4

I blame …

Dec 2010
Dec 2010 © Kate Carruthers | www.katecarruthers.com
© Kate Carruthers | www.katecarruthers.com 5

“Work is not a place anymore”

Dr Laura Forlano

Dec 2010
6

Old models aren’t
sustainable

Dec 2010
7

Work looks different
now

Dec 2010
8

Gen Y Economics
Innova*on KPIs
We’re asked to juggle a lot
Strategy Revenue
Customers Talent
Deadlines Repor*ng
Dec 2010
9

… and a cool office is not
the answer

Dec 2010
10

Challenges of leadership in
the age of openness

Dec 2010 © Kate Carruthers | www.katecarruthers.com 11

The 10 Open Elements
Information Sharing Decision Making
• Explaining • Centralized
• Updating • Democratic
• Conversing • Self-managing
• Open Mic • Distributed
• Crowdsourcing
• Platforms

Source: Charlene Li, Open Leadership

Dec 2010 12

“I keep six honest serving-men
(They taught me all I knew);
Their names are What and Why
and When
And How and Where and Who.”
Rudyard Kipling (1902)

Dec 2010
13

Challenges of Leadership
1. Control
2. Transparency
3. Openness
4. Technology
5. Engagement
6. Inﬂuence
7. Clarity

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Control was an Illusion
• Locus of control is important
• Some people need to feel someone
is in control, while others need to
feel in control

Good information reduces need for control

Dec 2010
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Transparency is critical
• Transparency is the opposite of
privacy
• Privacy still has a place
• Supported by openness

Openness helps to frame what
transparency means

Dec 2010
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Openness is foundational
• Openness does not mean
telling everything
• It is being clear about
boundaries, roles and process

Openness sets the foundation for
relationships

Dec 2010
17

Technology driving change

“Technologies can be more
and more interesting, but
it is always human
behavior that drives their
uptake.” Kaila Colbin
Dec 2010
18

Engagement is key

Source: Charlene Li, Open Leadership

Dec 2010
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Influence is essential

Source: Jonny Bentwood http://bit.ly/h98vz9

Dec 2010
20

Clarity is foundational
• Mission
• Roles
• Rules of engagement
• Guidelines
• Decision making

Without clarity confusion (or long policy
documents) prevails

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Necessities for
leadership
Dec 2010 22

“Technologies can take us further
than ever before, and we can do
more with them than ever before,
but it is always humanity that
generates meaning.”
Damon Horowitz

Dec 2010
23

Core Values for
1. Those affected by a decision involved in the process
2. Participant contribution will inﬂuence the decision
3. Sustainable decisions by recognizing and
communicating the needs and interests of all
participants
4. Involvement of potentially affected by or interested
in a decision
5. Input from participants in how they participate
6. Information needed to participate meaningfully
7. Communicate how input affected the decision
Source: http://www.iap2.org/displaycommon.cfm?an=4


Source: Crispin Butteris, Bang The Table http://corporate.bangthetable.com/a-crash-course/

Dec 2010
25

Case Study


Dec 2010
27

“a *ght budget 
 … we believe 
crea*vity loves 
constraint”  
Annalie Killian

Dec 2010
28

“it really is a very uplifting
experience …
you’re bombarded with new ways of
thinking [about the future] ” Craig Dunn
CEO 2010
Dec
29

“We make that open to everyone … Everyone in 
org has chance to hear the thought leaders … [it] 
immerses organisa*on in the same concepts and 
the same thinking at same *me …” Lee BarneN

Dec 2010
30

It energises organisa*on … Catalyses ideas 
and increases the speed and reduces the 
window to adopt new ideas” Lee BarneN
Dec 2010
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• Ideas Farm
• Code Jam
• Innovation
Festival
• Innov8

32

Dec 2010 32

• Blogs
• Wikis
• Podcasts
• Learning
• Collaboration

Dec 2010
33

Key Elements
• Support from CEO and CIO
• Culture of thought leadership
and earned trust
• Focused leadership
• Internal skilled resources
• Planned approach + focus on
results

Contact details

Kate Carruthers
Twitter: @kcarruthers
Blog: www.katecarruthers.com
kate@katecarruthers.com


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