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American Management Style


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Published in: Leadership & Management
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American Management Style

  1. 1. Understanding American Business Management Carrine Kezia Aulia
  2. 2. Why leaderships and management style differs from country to country? Local culture plays an important role in management around the world
  3. 3. OUTLINE • Cultural Aspect • Management Aspect – Business Values – Setting up Meetings – Communications – Business Etiquette – Business Communication Style : Non-Verbal – Written Communications – Conversation • “Gung Ho” Movie Report
  4. 4. Cultural Aspect Hofstede’s Cultural Dimension Research • Study based on 116,000 people in 50 countries • He proposed following 4 value dimension POWER DISTANCE INDIVIDUALISM MASCULINITY UNCERTAINTY AVOIDANCE
  5. 5. POWER DISTANCE • The extent to which the less powerful members of institutions and organizations within a country expect and accept that power is distributed unequally. • People in low power distance cultures are much more comfortable with a less status differential • Superiors are always accessible and managers rely on individual employees and teams for their expertise • Both managers and employees expect to be consulted and information is shared frequently • At the same time, communication is informal, direct and participative
  6. 6. INDIVIDUALSM • Whether people´s self-image is defined in terms of “I” or “We” • People are supposed to look after themselves and their direct family only • Employees are expected to be self-reliant and display initiative • Americans are not shy about approaching their prospective counterparts in order to obtain or seek information • Hiring and promotion decisions are based on merit or evidence of what one has done or can do
  7. 7. MASCULINITY • A high score (masculine) on this dimension indicates that the society will be driven by competition, achievement and success, with success being defined by the “winner” or “best-in-the-field.” • Behavior in school, work, and play are based on the shared values that people should “strive to be the best they can be” and that “the winner takes all” • Americans will tend to display and talk freely about their “successes” and achievements in life, here again, another basis for hiring and promotion decisions in the workplace • Typically, Americans “live to work” so that they can earn monetary rewards and attain higher status based on how good one can be
  8. 8. UNCERTAINTY AVOIDANCE • Uncertainty Avoidance is the extent to which the members of a culture feel threatened by ambiguous or unknown situations and have created beliefs and institutions that try to avoid these • There is a larger degree of acceptance for new ideas, innovative products and a willingness to try something new or different, whether it pertains to technology, business practices, or foodstuffs • Americans tend to be more tolerant of ideas or opinions from anyone and allow the freedom of expression • Americans do not require a lot of rules than higher- scoring cultures
  9. 9. Management Aspect Business Values
  10. 10. Management Aspect Business Values
  11. 11. Management Aspect Business Values
  12. 12. Management Aspect Business Values
  13. 13. Management Aspect Setting up Meetings
  14. 14. Management Aspect Communications
  15. 15. Management Aspect Communications
  16. 16. Management Aspect Business Etiquette
  17. 17. Management Aspect Business Communication Style: Non-Verbal
  18. 18. Management Aspect Written Communications
  19. 19. Management Aspect Making conversation SAFE TOPICS AVOID TOPICS • Where are you from? • Weather • Traffic • Entertainment: Movies, music, …. • Hobbies • Food, restaurants • Sports (especially men) • Work • Religion, political view • Family – until the person brings it up • Salary • Woman’s age • Never ask how much one paid for his/ her house/ apartment!
  20. 20. Gung Ho Movie Report TRAINING AND DEVELOPMENT Japan : Considering a long-term investment US : Undertaken with hesitation (employee may go to another firm
  21. 21. Gung Ho Movie Report MEETING • Informal and relaxed in manner • Participation is expected | Silence = No
  22. 22. Gung Ho Movie Report CONTRACT US Contract is a deal Japan Contract is a processI already assumed that (the company does open) No, we did not
  23. 23. Gung Ho Movie Report BUSINESS CARDS Japan : Important, exchanging business card = ritual US : Not so important, not a ritual
  24. 24. Gung Ho Movie Report NAME SPELLING US Often use first name, even in business (Low power distance = 40) Japan More formal, use formal title and last name in business (Medium tend to high Power distance = 54) Hello Mr. Stevenson No, we did not Hey, please Hunt, okay?
  25. 25. Gung Ho Movie Report INDIVIDUALISM/ COLLECTIVISM Japan (46) : Collectivist, “family companies” are normal US (90) : Individualist, “family companies” are rare Boss : Uncle Subordinate : Boss’ cousin