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Presentation delivered by Carrie Bishop of FutureGov at Local by Social: South West Edition. Delivered at Council House, Bristol City Council, on Friday 28th January 2011. For further information on Local by Social please visit http://localbysocial.net/

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  • How not to do it
  • The new performance management
  • local social government

    1. 1. www.flickr.com/photos/dancoulter
    2. 2. <ul><li>Digital engagement </li></ul><ul><ul><li>Communication </li></ul></ul><ul><ul><li>Engagement </li></ul></ul><ul><ul><li>Digital democracy </li></ul></ul><ul><li>Public service transformation </li></ul><ul><ul><li>Service co-design </li></ul></ul><ul><ul><li>Change management </li></ul></ul><ul><ul><li>Cross-organisational collaboration </li></ul></ul><ul><li>Social innovation incubation </li></ul><ul><ul><li>Idea generation </li></ul></ul><ul><ul><li>Project co-design and support </li></ul></ul>Future Gov does
    3. 3. this is not about technology (well, not only)
    4. 4. <ul><li>A means to an end </li></ul><ul><li>Making organisational change happen – and stick </li></ul><ul><li>The world is not short of change theory </li></ul><ul><li>But do we have theory fit for public services 2.0 purpose? </li></ul><ul><li>How to open up government to the positive effects of the networked world while mitigating the risks? </li></ul><ul><li>Managed transition or disruptive innovation? </li></ul>
    5. 5. building blocks for #localgov innovation <ul><li>open </li></ul><ul><li>social </li></ul><ul><li>democratic </li></ul><ul><li>collaborative </li></ul><ul><li>inclusive </li></ul><ul><li>networked </li></ul>
    6. 6. fix the system eGov 2.0 More efficient and effective government ‘as is’ create a new one WeGov People powered public services redefining the role of government the big debate or
    7. 7. Democratic Gov
    8. 8. Leadership 2.0 Collaborative Action oriented Permission to experiment Public value over public bodies Intrapreneurs and entrepreneurs
    9. 9. old skool leadership done in a new skool way
    10. 10. Transparent Gov <ul><li>&quot;It's about cutting waste; it's about driving improvement and accountability in public services; and it's about boosting the economy by enabling entrepreneurs to use public data to create new applications. </li></ul><ul><li>&quot;Above all, it is about a shift of power from the state and a fundamental trust in the ability of people to work together to transform our society.” </li></ul><ul><li>Francis Maude, UK Cabinet Office Minister </li></ul>
    11. 11. power of public information
    12. 12. Making city government easy to access and easy understand
    13. 13. wiki Gov
    14. 14. ideas for everywhere – why not?
    15. 15. Reach Out and Engage Right
    16. 17. k now your (online) communities
    17. 18. - it’ s big news
    18. 19. Gov 2.0 for a new kind of public services
    19. 20. making Gov2.0 meaningful http://safeguarding2point0.com
    20. 21. p rototype app SMITH LIVES WITH MOTHER & FATHER (MARRIED) 2 SISTERS 1 BROTHER ICS CASE NOTES TRENDING TOPICS Height & weight (NHS) School attendance - + CASE STATUS CASE ACTIVITY I can no longer stand P.Diddy's motivational &quot;lotta work to do! let's go people!&quot; Tweeting. He's like a contestant on The Apprentice. # Missed appointment # Upset # Nutrition concerns # Uncle # Older friends 1 day ago JOHN SMITH’S TWITTER STREAM ICS CASE NOTES TAG CLOUD HOME | ICS | VISIT THE AUTHORITY INTRANET Feeling really fed-up 2day. Haven’t seen my son in 5 days and now I’m beyond caring. Brat. 1 day ago JOHN SMITH’S FACEBOOK STATUS # Missed appointment # Upset # Nutrition concerns # Uncle # Older friends Bruises father 6 Mo 3 Mo Now ...I noticed the bruises were starting to fade.. Case Notes, PCT, Local Area. 12/04/10. read more Special consideration should be given to the sensitive nature of the content. Context should be provided for ambiguous or emotive phrases, one way of doing this is showing snippets in roll-overs.
    21. 22. stimulating public services 2.0
    22. 23. DIY Gov
    23. 24. collective action for civic outcomes “ The web has dramatically reduced the cost of collective action” – Clay Shirky Examples - Ushahidi (developed in Kenya) now being applied in Western context to organise community response to snowmageddon, clearing bus stops of snow - Open street map rapid response to emergency in Haiti
    24. 25. Worlds come together - social enterprises doing deals with major UK government depts - mutual benefit or or life world being co-opted by systems world? - can social innovation thrive without the support of government? + +
    25. 26. Worlds collide - a delicate relationship for the state to work with the innovators - system often ill equipped to manage such relationships with networked organisations - can result in clumsy or anti-innovative practice by government the case of MyPolice - MyPolice.org – successful emergent innovation playing a useful intermediary role for the state - MyPolice.org.uk – the state knowingly adopts names and a web address more usually associated with the ‘life world’ to mimic and seek to increase trust and engagement with the system +
    26. 27. new ways of managing change: social innovation
    27. 28. <ul><li>Simpl isn’t just about cash – people and organizations have much to offer in kind </li></ul><ul><ul><li>Office space </li></ul></ul><ul><ul><li>Users to test ideas </li></ul></ul><ul><ul><li>Staff time </li></ul></ul><ul><ul><li>Contacts and connections </li></ul></ul>
    28. 29. Inclusive Gov “ Cities have the capability of providing something for everybody, only because, and only when, they are created by everybody&quot;   Jane Jacobs
    29. 30. how BIG is your society?
    30. 31. connecting citizens Accessibility as key to widen out now Access to public services 2.0 uneven based on a variety of factors
    31. 32. new technology new opportunity
    32. 34. Social Gov : enabling social mixing and creativity
    33. 35. support places for collaboration and change - the importance of social space for innovators inside and outside of government to work together - learning behaviours and new forms of leadership - creating a safe space to share, learn and collaborate
    34. 36. LocalBySocial.Net
    35. 37. Carrie Bishop http://wearefuturegov.com http://twitter.com/carriebish