© 2009 IBM Corporation®Essential Trusted Advisory Service for Acceleratingyour Business Success with IBM Software andSolut...
2 © 2013 IBM CorporationBridging the Gap: Client needs addressed throughtechnical advisory servicesIBM Software Accelerate...
3 © 2013 IBM CorporationWhat is the IBM Software Accelerated ValueProgram?A technical advisory service designed to maximiz...
© 2013 IBM CorporationProactive, Preventive, PersonalizedProvides advisory assistanceActs as a Trusted AdvisorRemoves b...
© 2013 IBM CorporationReduces technical problemsPerforms advanced analysisMinimizes implementation errorsProvides fix ...
© 2013 IBM CorporationApplies knowledge of clientsenvironments, effectivelyPushes relevant filtered contentBuilds team ...
7 © 2013 IBM CorporationWith the Accelerated Value Program in place, youmay benefit from some or all of the following:Red...
8 © 2013 IBM CorporationCase StudyCentral Department for Waterand EnvironmentCase StudyOur global clients include52 of top...
9 © 2013 IBM CorporationAccelerated Value Program complements StandardSoftware Support – page 1 of 2Subscription and Suppo...
10 © 2013 IBM CorporationSubscription and Support Accelerated Value ProgramIssuemanagementSelf manage open issues.Escalati...
11 © 2013 IBM CorporationTake action now to reduce TCO and make the mostof your IBM software investment!■ IBM Software Acc...
Upcoming SlideShare
Loading in …5
×

IBM Software Accelerated Value Program

316 views

Published on

This document gives a high level view of an IBM Software Service which has for almost 20 years proven to be the key to IBM software customers rapidly gaining maximum value from their software purchase and lowering TCO. Risk avoidance, problem prevention and skills transfer delivered by an experienced trusted advisor makes this program a huge success. All IBM software brands are covered by this premium Program, world-wide. These include Business Analytics, IBM Collaboration Solutions, Information Management, Industry Solutions, Rational, Security Systems, Tivoli.

This document gives a high level view of an IBM Software Service which has for almost 20 years proven to be the key to IBM software customers rapidly gaining maximum value from their software purchase and lowering TCO. Risk avoidance, problem prevention and skills transfer delivered by an experienced trusted advisor makes this program a huge success. All IBM software brands are covered by this premium Program, world-wide. These include Business Analytics, IBM Collaboration Solutions, Information Management, Industry Solutions, Rational, Security Systems, Tivoli. Investing in IBM software is just the first step, using it to its full potential is critical to client's business success. The IBM Software Accelerated Value Program is the essential service to achieve this!

Published in: Technology, Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
316
On SlideShare
0
From Embeds
0
Number of Embeds
49
Actions
Shares
0
Downloads
0
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide
  • The IBM Software Accelerated Value Program (AVP) is a technical advisory service designed to maximize our client's return on their IBM software investment. Our team of experts deliver a combination of services that help you with product adoption, upgrade assistance and migration readiness, as well as maintaining and keeping existing systems stable and at optimal performance. At the heart of the program: IBM pairs you with single point of contact, who will get to know you and your business and will work closely with you to become your trust advisor. This assigned resource builds an understanding of your software environment and coordinates the delivery of services -- including proactive alerts and research, remote and on-site assistance, technical knowledge sharing, problem management, and guidance for working smarter. Through the AVP relationship, the program not only protects -- but accelerates --your ROI though faster deployment, effective risk mitigation, quicker problem resolution, and optimized life-cycle management. Average Accelerated Value Program ROI = 5.3X customer investment
  • If we look at the AVP program, from a slightly different perspective of the previous chart that addressed the software life cycle, you will see the three key areas of delivery that we focus on. They are Proactive, Preventive and Personalized services. Touch on the 3 areas and share a customer story without naming a specific customer that the client may relate to.
  • If we look at the AVP program, from a slightly different perspective of the previous chart that addressed the software life cycle, you will see the three key areas of delivery that we focus on. They are Proactive, Preventive and Personalized services. Touch on the 3 areas and share a customer story without naming a specific customer that the client may relate to.
  • If we look at the AVP program, from a slightly different perspective of the previous chart that addressed the software life cycle, you will see the three key areas of delivery that we focus on. They are Proactive, Preventive and Personalized services. Touch on the 3 areas and share a customer story without naming a specific customer that the client may relate to.
  • IBM Software Accelerated Value Program

    1. 1. © 2009 IBM Corporation®Essential Trusted Advisory Service for Acceleratingyour Business Success with IBM Software andSolutions and Lowering your TCO
    2. 2. 2 © 2013 IBM CorporationBridging the Gap: Client needs addressed throughtechnical advisory servicesIBM Software AcceleratedValue Program Mission:To unlock the value of yourIBM software investment bydelivering proactive advisoryservices that help youaccelerate product adoption,reduce costs and increaseproductivity.
    3. 3. 3 © 2013 IBM CorporationWhat is the IBM Software Accelerated ValueProgram?A technical advisory service designed to maximizeour clients return on their IBM software investmentby delivering a combination of services that supplementand enhance IBMs standard Software Subscription andSupport.Total Cost ofOwnership StudyAverage AVP ROI = 5.3x !5.3x !
    4. 4. © 2013 IBM CorporationProactive, Preventive, PersonalizedProvides advisory assistanceActs as a Trusted AdvisorRemoves barriers to software adoptionDelivers knowledge & expertiseResearches and communicates newtechnotes, skills and product featuresapplicable to your business
    5. 5. © 2013 IBM CorporationReduces technical problemsPerforms advanced analysisMinimizes implementation errorsProvides fix advice anddiagnostic coachingProvides customized reportingAssures successful deploymentsand environment changeProactive, Preventive, Personalized
    6. 6. © 2013 IBM CorporationApplies knowledge of clientsenvironments, effectivelyPushes relevant filtered contentBuilds team competenciesProvides continuity of service asa virtual team member and singlepoint of contactProactive, Preventive, Personalized
    7. 7. 7 © 2013 IBM CorporationWith the Accelerated Value Program in place, youmay benefit from some or all of the following:Reduced frequency and severity ofsoftware problemsFaster software deployment/adoptionImproved performanceMinimized user downtimeKeys to your SuccessIncreased stability through proactive alerts and actionsAchieved goals for major projects i.e. upgrades, migrationsor rolling out new applicationsMore time to focus on business while IBM focuses on ITenvironments, resulting in reduced costs through increasedproductivity (ROI)
    8. 8. 8 © 2013 IBM CorporationCase StudyCentral Department for Waterand EnvironmentCase StudyOur global clients include52 of top 100 public companies | 6 of top 11 auto manufacturers |18 of top 29 banks | 4 of top 7 diversified insurance companies |2 of top 4 pharmaceuticals | 3 of top 6 telecommunicationsExample Case Studies“The Accelerated Valueapproach has been a huge success forus, and we’d thoroughly recommendthe program to other organizations.”Case StudyCase Study
    9. 9. 9 © 2013 IBM CorporationAccelerated Value Program complements StandardSoftware Support – page 1 of 2Subscription and Support(Passport Advantage) Accelerated Value ProgramType of supportReactive supportIBM provides Support viaelectronic access and, ifavailable, telephone, only toCustomer’s informationsystems (IS) technical supportpersonnel during the normalbusiness hours.Proactive support that helps preventissues or mitigate impactNamed callers receive voice supportfor all Severities, someexceptions apply.One or more assigned resources tohelp plan, deploy, optimize, grow,and upgrade IBM software;Coordinates reactive support byleveraging lab and productexperts.Single point-of-contact None Accelerated Value Leader (AVL) &Specialist (AVS)Support CallHandling Standard Response Time Priority call handlingIssuemanagementSelf manage open issues.Escalations handled by arotating duty managerAVL acts as single point of contact tomanage open issues, crit sits andescalations.
    10. 10. 10 © 2013 IBM CorporationSubscription and Support Accelerated Value ProgramIssuemanagementSelf manage open issues.Escalations handled by arotating duty managerAVL acts as single point of contact tomanage open issues, crit sits andescalations.ExceptionhandlingSupport for severity 1 issuesonlyAVL notified of all Sev 1s and 2s,helps facilitate support for criticalsituations.Reports andreviews NoneDelivery plan, Quarterly reports, PMRstatus reviews and customizedreporting.Defect alerts &Available Fixes Self-help web monitoringProvides proactive advisories thatapply to clients environment,participates in product-life cycleand maintenance planning.On-site support None Scheduled and emergency on-siteassistanceTechnical adviceand documentsWeb resources and fee-basedclasses/eventsDocuments and white papers areproactively provided along withcustomized knowledge sharing tofillskill gaps and leveraging SMEsAccelerated Value Program complements StandardSoftware Support – page 2 of 2
    11. 11. 11 © 2013 IBM CorporationTake action now to reduce TCO and make the mostof your IBM software investment!■ IBM Software Accelerated Value Program Web SiteSoftware_accelerated_value@us.ibm.comGet InformationGet SocialFor more information contact us:Follow us on TwitterJoin the Accelerated Value Program Virtual RedCarpet on IBM developerWorks®Join our Accelerated Value LinkedIn® Group

    ×