Presented at the World Usability Congress in Graz, Austria on October 16, 2019.
Self-driving vehicles are still a rarity in most cities, but as they become more common and as more and more humans interact with them we need to consider the wide variety of human experiences that occur within and along-side these vehicles. What information does the driver need when the vehicle is getting started vs. on it’s way? What information engenders trust and how much is too much? What changes due to experience level and comfort? How do we account for reliable easy commutes and people who use vehicles differently each day? How do these vehicles interact with other drivers, pedestrians, bicyclists and general society?