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Taobao English Shopping Instruction


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Taobao English Shopping Instruction

  1. 1. China Online Shopping Easy Taobao English Instruction for Laowai/ 老外 By : English Taobao Register 注册 Alipay Activation 激活支付宝 Buying 购买 Payment 付款 Receiving & Feedback 收货 & 评价 Search item 搜索商品 Need Help?
  2. 2. Step 1Step 1 Get your Taobao ID 取得你的淘宝账号 Register 注册 p:
  3. 3. 1 2 3 4 5 6 7 Click it to register 点击注册 Need Help:
  4. 4. 1 2 3 4 5 6 7 Choose the email register 选择邮箱注册 Email register ed Help:
  5. 5. 1 2 3 4 5 6 7 Your Email Create your user ID Create your password Re-enter your password Enter the verification code Mix of letter, number or symbols 5-10 characters, English or Chinese accept the user agreement, and CONTINUE 同意协议,提交注册 Click it. You can create an Alipay account synchronously  If it show this means your ID/password is unavailable If it show this means your ID/password is unavailable Need Help:
  6. 6. Active Taobao Account 1 2 3 4 5 6 7 Go to your email inbox, you will receive a letter as below. 登录你的注册邮箱,你将收到 下面这样的一封信
  7. 7. 1 2 3 4 5 6 7 Click the link to finish the register 点击链接,完成注册
  8. 8. Congratulations!, register is finished! Your Taobao ID is szwuyuan. This ID is also available for Taobao Wangwang The account ID of Alipay is, the password is same with your Taobao password. Taobao Wangwang is an online chatting tool, many people use it for buying and selling on Taobao, you can also use MSN or any chatting tool with seller.) You will see the letters like this. The register is finished. 你会看到下面这样的文字,注册就完成了 。 1 2 3 4 5 6 7
  9. 9. 1 2 3 4 5 6 7 When you go to Taobao next time. Click here to log in 下次来淘宝的时候,点击这里进行登录 Your Taobao ID Password Click it. You can login automatically within two weeks. Click here to log in 点击这里进行登录
  10. 10. Alipay Activation 激活支付宝 Step 2Step 2
  11. 11. 1 2 30 Why you need the Alipay? 为什么需要支付宝? Make your deal safe 1 2 3 4 5 1 2 3 4 5 Buyer pay the money to Alipay 买家将钱付给支付宝 Alipay announces seller buyer has paid 支付宝通知卖家买家已付钱 Seller sent the item to buyer 卖家发货给买家 Buyer receive the item. Announce Alipay the item is ok 买家通知支付宝已经收到货,商品没问题 Alipay transfer the money to seller 支付宝将钱转付给卖家 If the item is not ok, buyer communicate with seller about the return.when sell agree to return, Alipay will give the money back to buyer. After which, buyer deliver the item back to buyer. 如果买家认为商品有问题,需要与卖家进行沟通。当卖家同意退货后,支付宝将把货款还给买家。 买家再将商品邮寄回卖家。
  12. 12. 1 2 30 After log in, click “my Taobao” on the top of the web page. 登录淘宝后,点击页面上方的“我的淘宝”
  13. 13. 1 2 30 Alipay account management ID management Click here to activate the Alipay 点击这里激活支付宝
  14. 14. 1 2 30 User type Your name Certificate type Certificate No. Your Alipay account Your Alipay password Re-enter your Alipay password Alipay payment password Re-enter Alipay payment password Security question Security answer Mobile number Landline number Chose the left one—personal, right is company Write your passport name Choose 2nd choice “ 护照” --passport This is the Alipay account you have register Same password with Taobao is recommended The payment password need to be different With the Alipay password. If you can’t read any Chinese, just choose the 1st question.  And write some English words in the Answer Write your mobile number OR Landline number Click here after the information is ready 信息填好后,点这里
  15. 15. Congratulations! You have been the member of Alipay, your account is Your Alipay account is ok. 你的支付宝账号已经激活。
  16. 16. Step 3Step 3 Search item 搜索商品
  17. 17. 1 2 3 Search the item here 可以再这里搜索 OR find in the list 在列表里搜索
  18. 18. 1 2 3 You can sort the items by some type. 可以根据几种方法排列商品 Gallery Price : lowest first Credit of the seller Sales unitsPrice range Location
  19. 19. You can communicate with seller by Taobao Wangwang. Taobao Wangwang is an online chatting tool, many people use it to contact with seller, you can also use MSN or any chatting tool to communicating with seller. Taobao Wangwang download address bao_baidu.php click it, the Taobao Wangwang is startup automatically, if it is available in your computer. Some tips
  20. 20. You can collect the item in your Watch List. 你可以将商品放到收藏夹中 You can read other buyer’s comments here 可以点击这里查看别的买家的评价 Some tips You can click here on the homepage of Taobao to go to your watch list 你可以点击首页的这里,进入你的收藏夹
  21. 21. Step 4Step 4 Buying 购买 single orderMethod 1
  22. 22. click it after set the variable of the item 选择好商品的后,点击这里 Buy it now 1 2 Set the variable of the item, like color, size, etc. The amount you want to buy single orderMethod 1
  23. 23. Confirm the order information 确认订货信息 Choose this if you have had address information Province City Post No. Address Name Landline No. Mobile No. District Purchasing amount Delivery method Message to seller Verification code Price Click here after confirm the information. 1 2 single orderMethod 1
  24. 24. Step 4Step 4 Buying 购买 combine the ordersMethod 2
  25. 25. Put it in the shopping cart If you buy more than one item, click it to put the item to the shopping cart, and continue shopping. 如果买多件商品,点击这里将商 品放入购物车,继续购物 Set the variable of the item, like color, size, etc. The amount you want to buy 1 2 3 4 5 combine the ordersMethod 2
  26. 26. The Item is put into shopping cart! There is 1 item in the shopping cart now. 111RMB in total Check out Close If you have got all item, click here to check out 如果所有商品都选择好了,点 击这里去结账。 If you want to continue shopping, click here to close this page and continue. 如果还想继续选东西,点击这 里关闭这个页面 1 2 3 4 5 combine the ordersMethod 2
  27. 27. Choose all Check out now Choose others Confirm tick here to check out all the item 确认选择了这里,以便一起付款 Click here to check out 点击这里付款 Click here you can continue shopping before check out. 点击这里,可以继续购 物。 1 2 3 4 5 combine the ordersMethod 2
  28. 28. Province City Post No. Address Name Landline No. Mobile No. Confirm Pre step District 1 2 3 4 5 combine the ordersMethod 2 Confirm your address and other information at the first time in Taobao. 第一次在淘宝购物,需要填写收货信息。
  29. 29. Confirm the order and click here 确认订单,点击这里 1 2 3 4 5 combine the ordersMethod 2 Confirm the price and confirmed. 确认价格,购买。
  30. 30. Step 5Step 5 Payment 付款
  31. 31. 1 In this step, it is Alipay you pay the money to, not seller. Alipay will refund to you, if there is any problem in the deal.if you havn't alipay,you can use Online banking or E-mail us help you pay. There are many payment options, three are recommended. Options Introduce Pro Con Lakala 拉卡拉 Lakala is a POS machine in some chain convenient store. Many Laowai use Lakala to pay. waiter in the store can help you, if there is any query. •Go out to pay, is it online shopping? •2 RMB at least additional to Lakala agency. Online banking 网上银行 Need a bank card in China. Indeed most Chinese use this method. Just pay when you have a order, don’t need deposit fund. Need to operation in Online banking for each order. Alipay Balance 支付宝余额 You need to Transfer money to Alipay in advance. Suit for the buyer who shopping in Taobao many time in a month. Need to deposit fund in Alipay in advance.
  32. 32. Choose “deposit card”, and then click the “detail”. 选择“储蓄卡”后,点击“显示详情”。 deposit card credit card cash consumption cart Option 1
  33. 33. Your city is: Beijing, there are 1200 convenience stores settled machine. DETAIL STEP 1: save the “order number”. You can write it in a paper, and also save in you mobile (free) The commission charge is 1%, RMB2 at least and RMB50 at most. STEP2: Go to convenience store. Find more locations Order number 2010090725684462 Cost 139.00 RMB Getting the order number, you can pay it in the Lakala location. 记下交易号和金额,就可以去拉卡拉网点去付钱了。 Option 1
  34. 34. Option 2 deposit card credit card cash consumption cart deposit card and credit card is available for payment. 储蓄卡和信用卡都可以进行支付。 Choose the bank which you have the card. 选择你拥有卡的银行 。
  35. 35. Option 2 Login the internet bank to pay. 登录网银银行进行付款 You need to confirm your card has been launched online payment service. The specific operation is different between each bank. You can go to the bank or dial telephone bank to get help. Generally, the telephone bank is available for English service. 用储蓄卡或信用卡进行支付要确认你的卡已经开通了网上支付功能。 具体的操作方式请仔细相应的银行,可以拨打电话进行咨询,一般 的电话都有英文服务。 Bank Online banking-English Call center Bank of China 中国银 行 95566 ICBC 工商银行 m 95588 CCB 建设银行 95533 BOC 交通银行 95559 ABC 农业银行 95599 CMB 招商银行 95555 CMBO 民生银行 95568 CEB 光大银行 95595 BOB 北京银行 96169
  36. 36. Alipay Address: You can save some money in the Alipay in advance. Pay the order with the money in Alipay in each deal. 你可以再支付宝的账户中存一些钱,以后每次都用支付宝余额付账。 Alipay account Password login Login in Alipay 登录支付宝网站 Option 3
  37. 37. Sent Money To Alipay Click the “Recharge” 点击“立即充值” Option 3
  38. 38. 2 options are recommended. 这里推荐 2 中充值方法。 Location recharge Online banking recharge 1. Go to the Lakala location, deposit certain money into you Alipay account 2. get a recharge number 3. Type the recharge number 4. Confirm and delivery. It is similar with the OPTION 1 PAYMENT- Lakala pay the order directly. recharge number Confirm Option 3 1. Login online bank 2. Recharge money to your Alipay account It is similar with the OPTION 2 PAYMENT- Online Bank payment.
  39. 39. After the payment, see the “buy has pay the order”, means the payment is successful. 当你看见“买家已付款”的信息,证明你已经付款成功了。
  40. 40. Lesson 6Lesson 6 Receiving & Feedback 收货与评价
  41. 41. 1 2 3 4 5 After login Taobao, you can click “bought item” to check the item you have shopped. 登录淘宝后,你可以通过点击”已买到的宝贝 “查看你买到的商品
  42. 42. 1 2 3 4 5 Seller have shipped the item Detailed order Check the distribution Confirm you have get the item After seller have shipped the item, you can click here to check the distribution situation. 当卖家发货后,你可以点击这里查看物流的情况 When you have received the item without any query, click here to confirm you have get the item. 当你收到商品并且没有任何问题的时候,你就点击 这里确认收货
  43. 43. 1 2 3 4 5 If you confirm receiving the item, Alipay will transfer the money to the seller. Please confirm you have received the item without any query! 如果你确认收货,支付宝将会把货款给到卖家。当你收到货,且没有任何问题的时 候,再进行此步。 Type your Alipay password here. 输入你的支付宝密码 5
  44. 44. 1 2 3 4 5 When the deal is successful, Taobao will invite you to give appraisal to the sell. Your comments will be referenced by other buyers. 交易成功后,淘宝网会邀请你给这个卖家进行评价,你的评价也会作为其 他买家以后在这个卖家的店里买东西的参考。 Click here to give appraisal 点击这里进行评价
  45. 45. 1 2 3 4 5 Matching level with the description Serving level of the seller Shipped time Serving level of the express agency Write the comments here. Rate the item here Good Fair Poor
  46. 46. All right, you can buy anything on Taobao now ! See More: