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Q. HOW DO YOU ACCELERATE SALES?
A. GIVE YOUR CUSTOMERS A HUG
Hear Understand & Give back value
MAKE IT A BIG HUG
Q.WHAT ARE THE BENEFITS OF GIVING
YOUR CUTOMER A HUG?
A. CUSTOMERS KNOW YOU CARE
BUT THAT’S NOT ALL….
Hear Understand & Gi...
BY GIVING CUSTOMERS
A HUG YOU…
BUILD RAPPORT
RAPPORT
“To get anybody to buy from you requires three
things: rapport, logic and emotion. Rapport
means that the buyer tr...
GIVE CUSTOMERS
REASONS TO
TRUST YOU
TRUST
“The toughest thing about the power of
trust is that it's very difficult to build and very
easy to destroy. The esse...
INCREASE
CUSTOMER
RETENTION
RETENTION
When you serve the customer
better, there is always a return on your
investment
Kara Parling-Marketing advertisi...
SHARE YOUR
BRAND STORY
STORY
Facts do not persuade, feelings do. And
stories are the best way to get at those
feelings
Tom Asacker-Best selling a...
GIVE YOUR CUSTOMERS
REASONS TO
BE LOYAL
LOYALTY
If you do build a great experience, customers
tell each other about that. Word of mouth is
very powerful
“
”
Jeff ...
DEVELOP RELATIONSHIPS
RELATIONSHIPS
Whatever your business is, talk to your
customers and provide them with what they
want. It makes sense
“
”
R...
CREATE
HAPPY
CUSTOMERS
HAPPY CUSTOMERS
A man without a smiling face
must not open a shop
Chinese proverb
“ ”
INCREASE CUSTOMER
ENGAGEMENT
ENGAGEMENT
Get closer than ever to your customers. So close,
in fact, that you tell them what they need well
before they r...
CREATE BRAND
AMBASSADORS
BRAND AMBASSADORS
Do what you do so well that they
will want to see it again and bring
their friends.
Walt Disney – Co fou...
GET KNOWN AS A
HUGGABLE
BUSINESS
THE HUGGABILITY FACTOR
There is a spiritual aspect to our lives
– when we give, we receive – when
a business does somethin...
Click here to learn more about creating
Brand Ambassadors http://bit.ly/10qi5IO
HUG YOUR CUSTOMERS
AND ACCELERATE
YOUR SAL...
@carolepyke @eelanmedia
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How do you accelerate your sales?

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It is no longer acceptable to be good enough you need to be exceptional in the eyes of your customers. Giving your customers a HUG - Hear Understand Give back incredible value - is a powerful way to stand out so your customers choose you instead of your competitors.

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How do you accelerate your sales?

  1. 1. Q. HOW DO YOU ACCELERATE SALES? A. GIVE YOUR CUSTOMERS A HUG Hear Understand & Give back value
  2. 2. MAKE IT A BIG HUG
  3. 3. Q.WHAT ARE THE BENEFITS OF GIVING YOUR CUTOMER A HUG? A. CUSTOMERS KNOW YOU CARE BUT THAT’S NOT ALL…. Hear Understand & Give back value
  4. 4. BY GIVING CUSTOMERS A HUG YOU…
  5. 5. BUILD RAPPORT
  6. 6. RAPPORT “To get anybody to buy from you requires three things: rapport, logic and emotion. Rapport means that the buyer trusts you. Logic means that buying makes sense. Emotion means that buying feels good. Use all three tools. ” Mark Sanborn – Training Leadership
  7. 7. GIVE CUSTOMERS REASONS TO TRUST YOU
  8. 8. TRUST “The toughest thing about the power of trust is that it's very difficult to build and very easy to destroy. The essence of trust building is to emphasize the similarities between you and the customer. ” Thomas J Watson- CEO and chairman of IBM
  9. 9. INCREASE CUSTOMER RETENTION
  10. 10. RETENTION When you serve the customer better, there is always a return on your investment Kara Parling-Marketing advertising writer “ ”
  11. 11. SHARE YOUR BRAND STORY
  12. 12. STORY Facts do not persuade, feelings do. And stories are the best way to get at those feelings Tom Asacker-Best selling author ” “
  13. 13. GIVE YOUR CUSTOMERS REASONS TO BE LOYAL
  14. 14. LOYALTY If you do build a great experience, customers tell each other about that. Word of mouth is very powerful “ ” Jeff Bezos, CEO Amazon.com
  15. 15. DEVELOP RELATIONSHIPS
  16. 16. RELATIONSHIPS Whatever your business is, talk to your customers and provide them with what they want. It makes sense “ ” Robert Bowman, CEO Major League Baseball Advanced Media
  17. 17. CREATE HAPPY CUSTOMERS
  18. 18. HAPPY CUSTOMERS A man without a smiling face must not open a shop Chinese proverb “ ”
  19. 19. INCREASE CUSTOMER ENGAGEMENT
  20. 20. ENGAGEMENT Get closer than ever to your customers. So close, in fact, that you tell them what they need well before they realize it themselves. Steve Jobs –Co Founder of Apple Inc “ ”
  21. 21. CREATE BRAND AMBASSADORS
  22. 22. BRAND AMBASSADORS Do what you do so well that they will want to see it again and bring their friends. Walt Disney – Co founder of Walt Disney productions ” “
  23. 23. GET KNOWN AS A HUGGABLE BUSINESS
  24. 24. THE HUGGABILITY FACTOR There is a spiritual aspect to our lives – when we give, we receive – when a business does something good for somebody, that somebody feels good about them. Ben Cohen –Co Founder of Ben and Jerry’s ” “
  25. 25. Click here to learn more about creating Brand Ambassadors http://bit.ly/10qi5IO HUG YOUR CUSTOMERS AND ACCELERATE YOUR SALES
  26. 26. @carolepyke @eelanmedia

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