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CREATING A SHARED VISION Prepared for:  Emma's Specialty Plants, Inc.  Presented by: Carmen Turner
Key Steps for Process Improvement
<ul><li>Create a Shared Vision for ESP </li></ul><ul><ul><li>“ Create a successful & impactful Shared Vision of ESP that w...
<ul><li>Clarifies the future direction of an organization  </li></ul><ul><li>Provides an outline for change </li></ul>Why ...
<ul><li>Compelling </li></ul><ul><li>Forward-looking </li></ul><ul><li>Challenging but Achievable </li></ul><ul><li>Focuse...
<ul><li>Changes attitudes from ‘Them” to “Us” </li></ul><ul><li>Creates Excitement </li></ul><ul><li>Creates a sense of jo...
<ul><li>Who are we as an organization today? </li></ul><ul><li>What do we do well as an organization? </li></ul><ul><li>Wh...
Compare & Share “  We are an organization that values learning.” “  Our customers are our reason for being here.” “ Beauty...
Form the Vision
<ul><li>“ ESP… </li></ul><ul><li>We are a learning, entrepreneurial, organization that is as special as the products we se...
<ul><li>An organization that supports learning & employee development </li></ul><ul><li>An organization that considers its...
<ul><li>Continue to measure effectiveness: </li></ul><ul><li>Job Satisfaction Survey </li></ul><ul><li>Customer Satisfacti...
<ul><li>Reward System Linked to Customer Service Scores </li></ul><ul><li>Implement Succession Plan </li></ul><ul><li>Intr...
<ul><li>Cummings, T., & Worley, C. (2008).  Organization development and change.  Mason, OH: Southwestern. </li></ul><ul><...
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Creating A Shared Vision

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Creating A Shared Vision

  1. 1. CREATING A SHARED VISION Prepared for: Emma's Specialty Plants, Inc. Presented by: Carmen Turner
  2. 2. Key Steps for Process Improvement
  3. 3. <ul><li>Create a Shared Vision for ESP </li></ul><ul><ul><li>“ Create a successful & impactful Shared Vision of ESP that will lead us into the future.” </li></ul></ul>Purpose and Objective
  4. 4. <ul><li>Clarifies the future direction of an organization </li></ul><ul><li>Provides an outline for change </li></ul>Why a Shared Vision?
  5. 5. <ul><li>Compelling </li></ul><ul><li>Forward-looking </li></ul><ul><li>Challenging but Achievable </li></ul><ul><li>Focused </li></ul><ul><li>Appealing </li></ul><ul><li>Flexible </li></ul><ul><li>Easily Communicated </li></ul>Characteristics of a Powerful Vision
  6. 6. <ul><li>Changes attitudes from ‘Them” to “Us” </li></ul><ul><li>Creates Excitement </li></ul><ul><li>Creates a sense of joint purpose & shared identity </li></ul><ul><li>Encourages risk taking & innovation </li></ul>Benefits of a Shared Vision
  7. 7. <ul><li>Who are we as an organization today? </li></ul><ul><li>What do we do well as an organization? </li></ul><ul><li>What do we need to do better as an organization? </li></ul><ul><li>What is important to us as an organization and as individuals? </li></ul><ul><li>What do we want to become as an organization? </li></ul>Questions
  8. 8. Compare & Share “ We are an organization that values learning.” “ Our customers are our reason for being here.” “ Beauty is not only our business, but who we are.” “ Our organization and its members are as special as the products we sell.” “ We want to become an organization that supports entrepreneurial endeavors.”
  9. 9. Form the Vision
  10. 10. <ul><li>“ ESP… </li></ul><ul><li>We are a learning, entrepreneurial, organization that is as special as the products we sell, and the customers we serve.” </li></ul>State the Shared Vision
  11. 11. <ul><li>An organization that supports learning & employee development </li></ul><ul><li>An organization that considers itself a cut above the rest. </li></ul><ul><li>An organization that considers its customers integral to its success. </li></ul><ul><li>An organization that offers an opportunity to become an owner. </li></ul>ESP is…
  12. 12. <ul><li>Continue to measure effectiveness: </li></ul><ul><li>Job Satisfaction Survey </li></ul><ul><li>Customer Satisfaction Survey </li></ul>Recommendations
  13. 13. <ul><li>Reward System Linked to Customer Service Scores </li></ul><ul><li>Implement Succession Plan </li></ul><ul><li>Introduce Ownership/Franchise Options </li></ul><ul><li>Re-visit Results </li></ul>Suggestions
  14. 14. <ul><li>Cummings, T., & Worley, C. (2008). Organization development and change. Mason, OH: Southwestern. </li></ul><ul><li>Daft, R. L. (2007). Management. Mason: Cengage Learning. </li></ul><ul><li>Kouzes, J., & Posner, B. (2009). To lead, create a shared vision. Harvard business review , 20-21. </li></ul><ul><li>Senge, P. (2008). The 5th discipline. In J. Pierce, & J. Newstrom, The manager's bookshelf: a mosaic of contemporary views (pp. 54-55). Upper Saddle River, NJ: Pearson Education, Inc. </li></ul>References:

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