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5 FORCES
CHANGING OUR WORLD




FORCE #1
Rate & Speed of Change
Ten years ago there were
no social networks.
Ten years ago there were
no social networks.



     7 years
Ten years ago there were
no social networks.

  26 m
   in years
     7
   12
  days
5 FORCES
CHANGING OUR WORLD




FORCE #2
Shift Happens -
  The New Cycle Of Innovation
There has been a Role Reversal:
     Consumers Are Now Driving the Innovation Circle

                                      New Technology
                      Technology
                     Investments


    Past:
   Business


‣ PCs /
   Laptops                            Innovation
‣ Networking                             circle
‣ E-mail
‣ IP Telephony

                      Consumer and                        Large
                      Mass Adoption                    Corporations


Source: Cisco IBSG
5 FORCES
CHANGING OUR WORLD




FORCE #3
“Power to the People”
Customers now have the power of social media
to battle companies
   Bank of America says they’ll charge
   customers $5/month fee to use their
   debit cards

   Customers Take to the Web!
Customers now have the power of social media
to battle companies
22-year-old Molly Katchpole of Washington starts
online petition on Change.org




      300,000 sign up
      She gets personal call from bank executive

      BofA backs off on fee
Spurred A Movement Against Big Banks




          “The Credit Union National Association said Thursday that since
          Bank of America's debit fee was announced, credit unions had
Impact?   added 650,000 members -- vs. 80,000
          in an ordinary month -- and $4.5 billion in deposits.”
5 FORCES
CHANGING OUR WORLD




FORCE #4
Net Generation - “100% Digital,
 All the Time
33% of Fortune 500
companies block social
media from the corporate
        intranet.
GEN Y SUGGESTIONS
         (HOW TO LEVERAGE THEM)

  •   GET THEM OUT OF THE
      CUBICLE

  •   IDENTIFY THEM

  •   CREATE A GROUP PROVIDES
      FEEDBACK

  •   REVERSE MENTORING
      EXECUTIVES

  •   BETA TEST NEW PRODUCTS
5 FORCES
CHANGING OUR WORLD




FORCE #5
Internet of Things - Everything is
   Connected
New Internet Inhabitants
Simple, Smart, Value, Cloud Access, Device
  Agnostic, Big Data




   This nest thermostat                            Mavia plugs into                                   Connected
   learns automatically                           car diagnostic port                                Band & Shoe



                                                 Asthma inhaler
                                                 cross-referenced
                                                        with
                                                  environmental /
                                                   weather data                               Crime Data graphed by
                                                                                                  Stamen Design

Sources: Cisco IBSG, 2011; Sparked, 2010; Nike, 2010; David Van Sickle, 2011; Proteus, 2011
Company DNA (Success - Genetic Structures)


                           Genes
    Genes
                                   Genes

      Genes
                            Genes
  Genes
                                    Genes
            Genes
                           Genes

            Genes
                                    Genes
Company DNA /Culture
                            (Success - Genetic Structures)


          Customer Service                             Operational Excellence

 Product Leadership
                                                       Primary Success Criteria

                                                                  Relentless Innovati
          Collaboration
                                                       Adaptability / Change
          Leverage
        Technology                                              Experiment Constant
                     Passion
Simplification                                                            Develop &
                                                   Customer
                                                                         Encourage
                Empower &                          Contribution
                                                                         Creativity
                    Value
                Employees                                    Strategy / Imagine the fu

       Nimble                                                   Crowd-sourcing
EMBRACE & BUILD
 A CULTURE OF            EXPERIMENT
   CHANGE /              CONSTANTLY
 ADAPTABILITY




         SUGGESTIONS
  LEVERAGE                      COLLABORATE
   WHAT’S                        FOR GREAT
  AVAILABLE         FOCUS ON      RESULTS
                   RELENTLESS
                  INNOVATION
MAKE CHANGE
  PART OF YOUR
  DAILY LIFE &
PART OF CULTURE
MAKE CHANGE
  PART OF YOUR
  DAILY LIFE &
PART OF CULTURE

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New World New Rules

  • 1. 5 FORCES CHANGING OUR WORLD FORCE #1 Rate & Speed of Change
  • 2. Ten years ago there were no social networks.
  • 3. Ten years ago there were no social networks. 7 years
  • 4. Ten years ago there were no social networks. 26 m in years 7 12 days
  • 5. 5 FORCES CHANGING OUR WORLD FORCE #2 Shift Happens - The New Cycle Of Innovation
  • 6. There has been a Role Reversal: Consumers Are Now Driving the Innovation Circle New Technology Technology Investments Past: Business ‣ PCs / Laptops Innovation ‣ Networking circle ‣ E-mail ‣ IP Telephony Consumer and Large Mass Adoption Corporations Source: Cisco IBSG
  • 7. 5 FORCES CHANGING OUR WORLD FORCE #3 “Power to the People”
  • 8. Customers now have the power of social media to battle companies Bank of America says they’ll charge customers $5/month fee to use their debit cards Customers Take to the Web!
  • 9. Customers now have the power of social media to battle companies 22-year-old Molly Katchpole of Washington starts online petition on Change.org 300,000 sign up She gets personal call from bank executive BofA backs off on fee
  • 10. Spurred A Movement Against Big Banks “The Credit Union National Association said Thursday that since Bank of America's debit fee was announced, credit unions had Impact? added 650,000 members -- vs. 80,000 in an ordinary month -- and $4.5 billion in deposits.”
  • 11. 5 FORCES CHANGING OUR WORLD FORCE #4 Net Generation - “100% Digital, All the Time
  • 12. 33% of Fortune 500 companies block social media from the corporate intranet.
  • 13. GEN Y SUGGESTIONS (HOW TO LEVERAGE THEM) • GET THEM OUT OF THE CUBICLE • IDENTIFY THEM • CREATE A GROUP PROVIDES FEEDBACK • REVERSE MENTORING EXECUTIVES • BETA TEST NEW PRODUCTS
  • 14. 5 FORCES CHANGING OUR WORLD FORCE #5 Internet of Things - Everything is Connected
  • 15. New Internet Inhabitants Simple, Smart, Value, Cloud Access, Device Agnostic, Big Data This nest thermostat Mavia plugs into Connected learns automatically car diagnostic port Band & Shoe Asthma inhaler cross-referenced with environmental / weather data Crime Data graphed by Stamen Design Sources: Cisco IBSG, 2011; Sparked, 2010; Nike, 2010; David Van Sickle, 2011; Proteus, 2011
  • 16. Company DNA (Success - Genetic Structures) Genes Genes Genes Genes Genes Genes Genes Genes Genes Genes Genes
  • 17. Company DNA /Culture (Success - Genetic Structures) Customer Service Operational Excellence Product Leadership Primary Success Criteria Relentless Innovati Collaboration Adaptability / Change Leverage Technology Experiment Constant Passion Simplification Develop & Customer Encourage Empower & Contribution Creativity Value Employees Strategy / Imagine the fu Nimble Crowd-sourcing
  • 18. EMBRACE & BUILD A CULTURE OF EXPERIMENT CHANGE / CONSTANTLY ADAPTABILITY SUGGESTIONS LEVERAGE COLLABORATE WHAT’S FOR GREAT AVAILABLE FOCUS ON RESULTS RELENTLESS INNOVATION
  • 19. MAKE CHANGE PART OF YOUR DAILY LIFE & PART OF CULTURE
  • 20. MAKE CHANGE PART OF YOUR DAILY LIFE & PART OF CULTURE