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Parole, parole, parole... Le interfacce vocali necessitano dialogo

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Le interfacce vocali stanno cominciando a essere ovunque. Da Siri a Google Now, a Google Assistant, fino a Alexa, senza dimenticarsi Cortana.
Ma che significa progettare per le interfacce vocali? Di quali ingredienti abbiamo bisogno?

Published in: Design
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Parole, parole, parole... Le interfacce vocali necessitano dialogo

  1. 1. DEED #4 - VOCAL USER INTERFACE Benvenuti a #AperiTech HTTP://BITLY.COM/DEVCALENDAR
  2. 2. LEAN + AGILE FOR GROWTH HACKING Carlo Frinolli CEO + FOUNDER twitter.com/carl0s_ fb.com/carlo.frinolli linkedin.com/in/carlofrinolli carlofrinolli.it Experience Designer, Founder e CEO di nois3, lavoro, insegno e vivo a Roma – non necessariamente in quest’ordine.
  3. 3. PAROLE, PAROLE, PAROLE…
 Interfacce vocali DEED #4 - VOCAL USER INTERFACE +
  4. 4. DEED #4 - VOCAL USER INTERFACE Hey Siri… Tell Alexa that is Ok, Google. LO STATUS QUO, TRA DISPOSITIVI E SOFTWARE
  5. 5. DEED #4 - VOCAL USER INTERFACE DIGITAL DESIGN THINKING. + We design responsive websites and digital strategies to connect organizations to their customers. Apple HomePod DEED #4 - VOCAL USER INTERFACE
  6. 6. DEED #4 - VOCAL USER INTERFACE DIGITAL DESIGN THINKING. + We design responsive websites and digital strategies to connect organizations to their customers. Amazon Echo DEED #4 - VOCAL USER INTERFACE
  7. 7. DEED #4 - VOCAL USER INTERFACE DIGITAL DESIGN THINKING. + We design responsive websites and digital strategies to connect organizations to their customers. Google Home Assistant DEED #4 - VOCAL USER INTERFACE
  8. 8. DEED #4 - VOCAL USER INTERFACE DIGITAL DESIGN THINKING. + We design responsive websites and digital strategies to connect organizations to their customers. Microsoft Cortana DEED #4 - VOCAL USER INTERFACE
  9. 9. PROGETTARE PER IL DIALOGO…
 Più o meno DEED #4 - VOCAL USER INTERFACE +
  10. 10. DEED #4 - VOCAL USER INTERFACE Una voce… amica INTERAGIRE CON LE MACCHINE TRAMITE LA VOCE È UN DEJÀ VÙ
  11. 11. DEED #4 - VOCAL USER INTERFACE DIGITAL DESIGN THINKING. + We design responsive websites and digital strategies to connect organizations to their customers. DEED #4 - VOCAL USER INTERFACE
  12. 12. DEED #4 - VOCAL USER INTERFACE DIGITAL DESIGN THINKING. + We design responsive websites and digital strategies to connect organizations to their customers. DEED #4 - VOCAL USER INTERFACE
  13. 13. DEED #4 - VOCAL USER INTERFACE DIGITAL DESIGN THINKING. + We design responsive websites and digital strategies to connect organizations to their customers. DEED #4 - VOCAL USER INTERFACE
  14. 14. “ DEED #4 - VOCAL USER INTERFACE Voice user interfaces don’t solve any NEW problems… yet. But they solve existing problems in novel ways that significantly improve life for many individuals. —CHERYL PLATZ (MICROSOFT DESIGN)
  15. 15. DEED #4 - VOCAL USER INTERFACE Quattro tipi di interazioni MODALITÀ DIVERSE CON RISULTATI DIVERSI 1. COMANDO 2. DETTATO 3. AGENT 4. IDENTIFICAZIONE Esistono quattro modalità diverse di interazione tramite la voce: dal comando secco (riproduci brano) al dettato, fino all’agent (simile a come interagiamo con Siri o Google Now) fino all’ideale di interazione che implica l’identificazione della voce della persona.
  16. 16. “ DEED #4 - VOCAL USER INTERFACE The medium you design in is not the medium you experience —BEN SAUER (UX STRATEGIST CLEARLEFT) Scripting a voice interface is quite different. 
 When you design dialogue flow, you’re drawing logic diagrams. When you write the script, you’re not hearing it. The experience is somewhat more disconnected from use.
  17. 17. DEED #4 - VOCAL USER INTERFACE CON CHI LO PROGETTIAMO? + MAGARI CON SCENEGGIATORI NERD & SVILUPPATORI 😆 😆 😆
  18. 18. LEAN + AGILE FOR GROWTH HACKING Giulio Calvani SCENEGGIATORE + COFOUNDER Sceneggiatore, editor, copywriter - I Cesaroni', 'Il commissario Rex - co-founder di theland.me
 la prima piattaforma per la condivisione geolocalizzata della memoria privata
  19. 19. DEED #4 - VOCAL USER INTERFACE 1. IL DIALOGO È UN DUELLO + SOMEONE LIKE IT HOT
  20. 20. DEED #4 - VOCAL USER INTERFACE JERRY(firmly) Oh, no you don't! Look, Osgood -- I'm going to level with you. We can't get married at all. OSGOOD Why not? JERRY Well, to begin with, I'm not a natural blonde. OSGOOD (tolerantly) It doesn't matter. JERRY And I smoke. I smoke all the time. OSGOOD I don't care.
  21. 21. DEED #4 - VOCAL USER INTERFACE JERRY And I have a terrible past. For three years now, I've been living with a saxophone player. OSGOOD I forgive you. JERRY (with growing desperation) And I can never have children. OSGOOD We'll adopt some. JERRY But you don't understand! (he rips off his wig; in a male voice) I'm a MAN! OSGOOD (oblivious) Well -- nobody's perfect.
  22. 22. DEED #4 - VOCAL USER INTERFACE 2. VINCERE IL DUELLO + THE PUNCH LINE
  23. 23. DEED #4 - VOCAL USER INTERFACE OSGOOD (oblivious) Well -- nobody's perfect.
  24. 24. DEED #4 - VOCAL USER INTERFACE 3. DIALOGARE CON UN’INCOGNITA + L’INTERLOCUTORE SEI TU
  25. 25. DEED #4 - VOCAL USER INTERFACE 4. CHARACTERS & BRAND PERSONA + PERSONALITÀ, TONO DI VOCE E CARATTERISTICHE
  26. 26. DEED #4 - VOCAL USER INTERFACE E ALLORA LA PRIVACY? + E LE FOIBE???
  27. 27. DEED #4 - VOCAL USER INTERFACE

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