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A summary on Nonverbal communication


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This slideshow is a summary on non verbal communication that will assist you in your professional and day to day life,

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A summary on Nonverbal communication

  1. 1. COMMUNICATION Non-Verbal Communication
  2. 2. Defining Communication  Communication is the exchange or transfer of information and ideas from one person to another; or among a group of persons.  Effective communication occurs only if the receiver understands the message or idea that the sender intended to transmit. (Mistry, Jaggers, Lodge, et al 2008)
  3. 3. Communication  The Communication Process
  4. 4. Barriers to Communication  Anything that prevents the understanding of the message is a barrier to communication. Many physical and psychological barriers exist to include; culture, perception, environment, to name a few.
  5. 5. Non – Verbal Communication  Non-verbal communication involves our body language, gestures, and other non-verbal cues. Non-verbal communication should complement what the individual communicates orally to ensure the effectiveness of the information.
  6. 6. Non-Verbal Communication  Eye contact: People who make eye contact open the flow of communication and convey interest, concern, warmth, and credibility.  Facial Expressions: Smiling is a powerful cue that transmits happiness, friendliness, warmth, and liking. Your audience will be more comfortable around you and will want to listen more.
  7. 7. Non-Verbal Communication  Posture and body orientation: Standing erect and leaning forward communicates to listeners that you are approachable, receptive, confident, and friendly. Speaking with your back turned or looking at the floor or ceiling should be avoided as it communicates disinterest.  Proximity: Cultural norms dictate a comfortable distance for interaction with others.
  8. 8. Non-Verbal Communication  Gestures: Gesticulation aids in maintaining the interest of your audience, and prevents boredom.  Vocal: Speaking can signal nonverbal communication when you include such vocal elements as: tone, pitch, rhythm, timbre, loudness, and inflection.