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Improving the Client's User Experience - JAB 2012

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An applied strategy for improving the CMS user experience from the client's perspective. Presented at J and Beyond 2012, Bad Nauheim, Germany.
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Improving the Client's User Experience - JAB 2012

  1. 1. Improving the Client’s User Experience Randy Carey iCueProject.com
  2. 2. Strategy: their own CMS user experience
  3. 3. Strategy:embrace complexity… so we can deliver usability HTML MVC PHP
  4. 4. Areas to improve
  5. 5. front-end editingAreas to improve
  6. 6. ‘client’ backendAreas to improve
  7. 7. role-based ACLAreas to improve
  8. 8. client’s edit screensAreas to improve
  9. 9. segment usersAreas to improve
  10. 10. task-based workflowsAreas to improve
  11. 11. We can do betterAreas to improve
  12. 12. front-end editingAreas to improve
  13. 13. ‘client’ backendAreas to improve
  14. 14. admin template ‘client’ template
  15. 15. • Administratoradmin • Supertemplate ACL ‘client’template • Staff
  16. 16. • Bluestorkadmintemplate Template assignment ‘client’template • Mission Control
  17. 17. client’s dashboard icons
  18. 18. client’s dashboard icons
  19. 19. Mission Control: rokQuickLinks
  20. 20. Mission Control: rokQuickLinks
  21. 21. role-based ACLAreas to improve
  22. 22. grant access to backend
  23. 23. Single role for client
  24. 24. Multiple roles for client
  25. 25. Multiple roles for client
  26. 26. explained in RocketTheme Magazine
  27. 27. client’s edit screensAreas to improve
  28. 28. RedShop - out-of-box product edit screen
  29. 29. We can do better
  30. 30. segment usersAreas to improve
  31. 31. Recognize difference in users:infrequent-and-casual –vs– frequent-and-engaged
  32. 32. Recognize difference in users:infrequent-and-casual –vs– frequent-and-engaged
  33. 33. /images/a/docs/a/video/a/images/docs/video
  34. 34. /images/staff/docs/staff/video/staff/images/docs/video
  35. 35. task-based workflowsAreas to improve
  36. 36. testimonials Restaurant menus events specialized inventory listingTask-specific extensions
  37. 37. 1
  38. 38. 2
  39. 39. 3
  40. 40. 5
  41. 41. 5
  42. 42. iCueProject.com plugin
  43. 43. index.php?option=com_k2&view=items&catid=2index.php?option=com_k2&view=items&catid=3 iCueProject.com plugin
  44. 44. implementingthe client’s user experience
  45. 45. http://client.com
  46. 46. Improving the Client’s User Experience Randy Carey iCueProject.com

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