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Guide to Car Rental Companies in Costa Rica
Rate Comparisons for 2015
Car rental in Costa Rica is an opportunity to explore the remote beaches and
quiet corners of this breathtakingly beautiful country. Travel without the
restrictions set by public transport timetables and with freedom over group
tours. For the unprepared traveler; however, car rental costs and services
can be a rude shock and a blow to that vacation budget.
Renting a vehicle for your vacation will probably be the most expensive part
of your budget, so understanding the terms and managing expectations is
very important. The information below is not meant to be an exhaustive
manual, but it should set you on the path towards an informed decision for
your car rental needs in Costa Rica.
Why is car rental so expensive?
Visitors from outside of Costa Rica are often surprised by the cost of car
rental. While hotel rooms, restaurant bills and tours are lower than the prices
paid at home, it may appear strange that car rental should be more costly.
There are two simple reasons for this high cost:
1. All vehicles in Costa Rica are imported and a tax is imposed. Due to
this heavy taxation, the cost of purchasing a vehicle is higher than it
would be in other industrialized countries. There are some car rental
operators who rent older vehicles in order to reduce their costs.
2. The cost of mandatory insurance (see below).
Factors that Affect Car Rental Costs
• Mandatory Insurance
Third-party insurance, which may be known as TPI, PDW (Partial
Damage Waiver), SLI (Supplementary Liability Insurance) and other
acronyms, is a legal requirement. Car rental operators must charge the
customer for this coverage which may or may not be clear in the
quotation received by the customer.
The insurance itself is not the issue. After all, many other countries

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require car renters to pay a mandatory insurance; including: New
Zealand, Italy and Mexico, as well as a number of the U.S. states, like
California. The issue that causes contention in Costa Rica is that this
cost is not always displayed clearly on the car rental operator’s website
or in a quote. Customers then discover the additional cost of their
rental upon arrival.
The cost of mandatory insurance varies from company to company and
will depend on the car category that is being rented as well. The cost
for a small sedan may be as little as $12 per day, whereas a premium
4x4 vehicle could be as much as $25 for insurance per day. This is in
addition to the rental cost.
Credit cards in North America usually offer car insurance as an
additional perk to the credit card holder and so North Americans in
particular, are unused to having to pay for insurance on top of rental
costs. However, no credit card will cover this insurance requirement.
Do ask if the given quote includes third-party insurance and check the
prices on the car rental operator’s website.
• Collision Damage Waiver
This is not insurance, but a waiver. The basic level will come with a
deductible that varies, but could be as much as $1,500. For a higher
daily rate, a zero deductible CDW may be purchased to relieve the
renter of any financial responsibility in case of damage to, or theft
thereof, the vehicle.
Many renters will obtain their CDW through their credit card. However,
it is worth noting that the responsibility for making any insurance claim
is on the customer and not with the car rental operator. Some renters
may choose to purchase additional in-house coverage to avoid having
this responsibility.
There will be car rental agencies which hard sell their own coverage
plans through guaranteeing peace of mind, but ultimately, this is the
renter’s decision. It is worth remembering that car rental company
employees, like other parts of the world, will sometimes earn
commission for insurance sales.

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If the customer’s credit card does not provide CDW, the customer will
be required to purchase this in-house coverage.
Car rental operators require written proof that the customer’s credit
card provides CDW. Ask the car rental operator for the exact details of
what they require and in what form. Some may accept a forwarded
email from the credit card company, but others may ask for a printed
copy to be presented at the time of rental.
• Deposit
The deposit amount required will depend on whether the customer
chooses to use the car rental operator’s in-house CDW or takes this
coverage through a credit card. Expect to pay a much higher deposit if
the in-house CDW is declined. The deposit may also depend on car
model rented. This amount, which will be held on the renter’s credit
card until the end of the rental period, can be from $750 up to as much
as $3,500. The deposit should take no more than five days to be
refunded to the credit card on the vehicle’s return. Some car rental
agencies will accept debit cards for deposit hold, but the return time for
this amount can take weeks.
Do ensure that the deposit is calculated in the vacation budget as an
unexpected hold of a few thousand dollars on a credit card could
otherwise severely cut into vacation spending.
• Airport Taxes
Customers that rent from a car rental operator’s counter within an
airport building are obliged to pay the airport tax.
Those car rental operators with a counter at San Jose’s Juan
Santamaria International Airport (SJO) are: Alamo/National, Budget,
Dollar, Economy and Hertz. These companies will add an additional
12% tax to the rental cost.
Those car rental operators with a counter at Daniel Oduber Quiros
International Airport (LIR) are: Avis, Budget and Economy. These
companies will add an additional 3% tax to the rental cost.
To avoid this tax, take an airport shuttle with the car rental operator to
an office located outside of the airport grounds.

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• Surcharges and Other Taxes
There are a number of other obligatory fees that car rental operators
may add into the rental cost, display on-screen or show in the quote, or
leave undisclosed until the customer’s arrival. These potentially hidden
costs may seem small when viewed individually, but these are typically
daily rates, so they will add up fast!
These may include:
• License Plate Fee: Less than $2 daily, but differs from company to
company.
• Environmental Tax: Less than $1 daily.
• Sales Tax: All sales transactions in Costa Rica are subjected to a
12% government-imposed sales tax.
• Car Washing Fee: Bring back an exceptionally dirty car and the
cleaning fee may be added onto the final payment. One car rental
operator charges $20 for this additional service.
• Fuel Charges: If the fuel tank is not filled to the same level as it was
at the start of the rental period, then the car rental company will charge
(usually to the nearest eighth of a tank). This charge is dictated by the
car rental operator and it is not subject to the governmentally set fuel
price that would be found at any gas station.
Where Should I Reserve the Vehicle?
A common confusion for travelers booking a rental car is the discrepancy
between international websites for car rental operators and the Costa Rican
website for the same brand. Frequently the international websites are
unaware of, or fail to disclose, insurances, taxes and surcharges that will be
charged at the counter. This may be due to the fact that many recognized
car rental operator brands in Costa Rica are not a foreign branch of the
branded car rental operator, but instead are a franchise operation. This
factor is also worth considering in terms of expectations concerning customer
service and other finer details. The Costa Rican franchise office may have
their own style of operating, apart from the same policies and guidelines that
the customer may have experienced in other parts of the world.
Understandably then, an online reservation is best made through the local
website and not the international site, wherever possible. A number of
companies do not have a local website. In this case, do check the details with

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a local staff member via the telephone and ask for written confirmation of the
quote. Experience with live chat on the international websites suggests that
whereas staff is trained on terms and conditions governing the main office
(usually U.S.A.); they understand little of the policies that must be adhered to
in Costa Rica.
Car Rental Comparisons
In May/June of 2013, I compared the pricing and services of a number of car
rental operators in Costa Rica and published the findings. To my surprise, the
article is still being plagiarized regularly across the Internet which suggests
that it is still useful and so an update was required. The prices for this
comparison were obtained in December 2014 and January 2015.
The ICT (Costa Rican Institute of Tourism) states that there are thirty
registered car rental operators with eight others pending approval. However,
there are many more agencies that rent cars to visitors. The car rental
operators selected are those which are most frequently used by travelers:
Adobe
Alamo
Avis
Budget
Dollar
Economy
Fox
Hertz
National
Payless
Service
Thrifty
Toyota
USave
Vamos
Wild Rider

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Exclusion of Companies from Final Comparison
Budget, Economy, Payless, and Toyota were contacted, but these four
companies did not provide accurate online rates. Economy and Budget’s
websites have one price, regardless of the dates entered and customers need
to reserve a vehicle in order for them to honor the price shown. Toyota’s
website was unfortunately only working up until March. Beyond that, the
pricing displayed $0 for the remainder of the year. Payless has this
disclaimer on their website: “Taxes and surcharges are not within our control
and may change without notice.”
Sending individual inquiries for each time period resulted in inconsistent
results: Budget offered the same price for all three investigated time periods
when receiving an email request, which is highly unlikely; Economy
responded with different quotes for the same dates from different members of
staff; and Toyota’s emailed quotes for time periods past March’s prices
indicated online did not correspond to the March rates quoted (perhaps the
emailed quotes contained taxes that were not shown online). Payless can
provide quotes via email and telephone, but were not consistent with pricing
for different seasons.
Avis is only excluded from the price comparison, as they do not have an
intermediate SUV category in their fleet.
Comparison Information
Car rental rate, all taxes and surcharges, and third-party insurance costs are
(supposedly) calculated and ranked accordingly below based on the week’s
rental of a BeGo or similar intermediate 4x4 from a San Jose/Alajuela location
(not from the airport).
Rates are calculated on a weekly basis and divided by seven to provide a daily
cost which is more easily comparable. As not all pricing is completely
transparent, the prices are as accurate as possible based on the information
provided from the car rental operators’ websites, phone calls, and/or emails.
Airport taxes are not included in these figures.

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Shoulder Season (Quote for July 13 through 20)
1. USave $43.37
2. Service $54.92
3. Fox $55.64
4. Hertz $58.17
5. Adobe $60.13
6. Alamo $60.99
7. Wild Rider $62.86
8. Dollar $63.35
9. Vamos $64.15
10. National $67.04
11. Thrifty $74.39
Low Season (Quote for May 13 through 20)
1. National $37.04
2. USave $43.37
3. Dollar $46.49
4. Adobe $52.57
5. Vamos $53.15
6. Service $53.49
7. Hertz $54.59
8. Fox $55.64
9. Wild Rider $55.71
10. Alamo $60.99
11. Thrifty $74.39
High Season (Quote for March 13 through 20)
1. Dollar $55.92
2. USave $56.22
3. Hertz $56.37
4. Fox $59.36
5. Thrifty $64.69
6. Service $66.63
7. Vamos $67.14
8. Alamo $69.56
9. Wild Rider $70.00
10. Adobe $70.63
11. National $73.90
Summary of Comparison
Interestingly, there is not one clear expensive or cheap company from those
compared. The variation in ranking between seasons is marked and
customers should consider their vacation dates when choosing the car rental

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operator. For example, Thrifty appears as the most costly for both low and
shoulder season, but are only in fourth position in the rankings for High
Season.
It is also significant that pricing is not consistent with ranking with car rental
operators in other car categories. For example, Vamos’ pricing is the
cheapest for a premium vehicle in the shoulder season; although they are not
first in any rankings for the intermediate category and Adobe which appears
competitive are the most expensive for this time period and car category.
Information on Car Rental Operators
Adobe Rent-A-Car is a local car rental operator that has eleven offices
across the country. The website is simple and easy to use with no
apparent hidden costs. The mandatory insurance cost is displayed as
part of the online quote. The company receives mixed reviews online,
but more positive than negative comments are made. Emails receive a
reply within 24 hours, but may not fully answer the questions asked.
Toll-Free Phone Number: 1-855-861-1250
Website: http://adobecar.com
Child Seat: $3/day
Booster: $1/day
Additional Driver: $3/day
GPS System: $9/day
Alamo works in partnership with National and has thirteen offices
across the country. As with many big names, Alamo Costa Rica is a
franchise and not a branch of Alamo itself. Third-party insurance and
basic CDW are included in the online quotation, although the CDW may
be refused upon presentation of proof of coverage through the
customer’s credit card. This makes the pricing seem high on first
glance, especially when, unlike other car rental operators, Alamo
includes airport taxes in their online quotation and so their pricing is
honest, but appears much higher than other companies as a result.
Pricing is different on the international website of the company,
although the terms and conditions do state the fees that will be paid on
arrival. This pricing discrepancy is the lead cause of negative reviews
for this company. Emails are responded to within 24 hours.

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Toll-Free Phone Number: 1-855-533-1196
Website: http://www.alamocostarica.com
Child Seat: $3/day
Additional Driver: $6/day
GPS System: $12/day
Avis’ website obliges one to select a car protection option, but it fails to
display a final quotation total or price for the coverage selected online
until an emailed quote is sent. Coverage costs may be obtained by
clicking on the option ‘Protections Explained’ at the bottom of the
screen.
No Toll-Free Phone Number
Website: http://www.avis.cr/en/
Child Seat: $5/day
Additional Driver: $5/day
GPS System: $9.99/day
Budget has a website that is easy to use, but the pricing given is as the
same for all seasons, suggesting that it is not correct. Email responses
were normally fast, but some were left unanswered. Emailed quotes
showed the same pricing for all seasons as the website did. Mandatory
insurance is not included on the online quote, but the small print states
that this is payable at the counter. Budget receives mixed online
reviews.
No Toll-Free Phone Number, but Live Chat is offered
Website: http://www.budget.co.cr
Child Seat: $5/day
Additional Driver: $5/day
GPS System: $14.99/day
Dollar appears to have very competitive rates, but airport taxes will be
applied if the vehicle is being collected from the airport’s counters. One
may find this in their terms and conditions, but not in their online
quotes. Car washing charge is enforced for very dirty vehicles. There
are four offices in Liberia and San Jose. Email response is within 24
hours. Dollar receives mixed reviews from online travel forums.

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Toll-Free Phone Number: 1-877-767-8651
Website: http://www.dollarcostarica.com
Child Seat: $5/day
Additional Driver: $5/day
GPS System: $9/day
Economy has twelve offices around the country. They have no Costa
Rican website. Scroll down on their page to find and click on insurance
costs. Airport taxes are not included in the quote. Emails receive either
a quick response or no response at all. Economy has the worst online
reputation of any big name car rental operator in Costa Rica.
Toll-Free Phone Number: 1-877-326-7368
Website: http://www.economyrentacar.com
Child Seat: $10/day
Additional Driver: $10/day
GPS System: $15/day
Fox works in partnership with USave. Offices are located at both
international airports. Emails receive a response within 24 hours.
Online reviews are generally poor.
Toll-Free Phone Number: 1-800-225-4369
Website: http://www.foxrentacar.com/
Child Seat: $5/day
Additional Driver: $10/day (unless spouse)
GPS System: $9.99/day
Hertz has six offices in the country. Reservations may be made
through a Costa Rican website. Initial online quote does not include
sales taxes, but it does include the CDW -- although CDW may be
waived with proof of credit card coverage. Emails receive a response
within 24 hours. Mediocre reviews on travel forums.
No Toll-Free Phone Number
Website: http://www.hertzcostarica.com
Child Seat: $5/day
Additional Driver: $13/day
GPS System: $12/day

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National works in partnership with Alamo and has thirty offices in
operation across the country. The company has a Central American
website, as well as the international site, which clearly shows the
breakdown of pricing. CDW is included in the online quote, but it may
be unchecked to get a quote with just the mandatory insurance. Note
that the airport tax is included in the online quote as well. Instant
responses to questions are available through Live Chat on their website.
Reviews are mixed, but there are more positive than negative.
Free Phone Call Option Via Website
Website: http://www.nationalcentroamerica.com
Child Seat: $6/day
Booster: $6/day
Additional Driver: $5/day
GPS System: $12/day
Payless is part of the international car rental company and has no
Costa Rican website. Online quotes do not include third-party
insurance, although the information on this may be found by reading
the policies for the San Jose location. Emails receive a response in less
than 24 hours, but tend to refer back to the website, rather than new
information. Reviews are more negative than positive.
Toll-Free Phone Number: 1-800-PAYLESS
Website: http://www.paylesscar.com
Child Seat: $5/day
Booster: $5/day
Additional Driver: $10/day
GPS System: $9.95/day
Service is a local company with five offices in the country. On an
otherwise clear website, click on ‘Reserve Now’ and not ‘Get a Quote’ for
an online price check. Rember is the staff member mentioned in
reviews on travel forum for his helpful customer service and the
company generally gets good reviews. Emails are answered within 24
hours and normally provide requested information.
U.S. Phone Number: 1-305-897-3718
Website: http://www.servicecarrental.com
Child Seat: $3.50/day

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Additional Driver: $3/day
GPS System: $7.50/day
Thrifty does not have a local website, thus information is through the
international website. Coverage options or information regarding third-
party insurance is not provided on the reservation webpage until one
clicks ‘Protection Information’. Emails receive a response within 24
hours, but may not answer location-specific questions. Reviews are
frequently negative due to pricing complaints.
Toll-Free Phone Number: 1-800-344-1705
Website: http://www.thrifty.com
Child Seat: $5/day
Booster: $5/day
Additional Driver: $12/day
GPS System: $11.99/day
Toyota is a big name; however, even though their website appears
professional at first glance, it simply does not work, or at least it was
not functioning in order to obtain quotations later than March 2015.
Their online quotes do not include sales taxes. Emails receive fast
responses, but quotes for different seasons appeared to be
contradictory. However, Toyota has a good reputation on travel
forums. Eight offices are located across the country.
Free Phone Call Option Via Website
Website: http://www.toyotarent.com
Child Seat: $5/day
Cooler: $1.50/day
Additional Driver: $3/day
GPS System: $10/day
USave works in partnership with Fox and has three office locations.
Insurance options are shown for the online quote, but it must be
selected and ‘recalculate’ pressed, before it is included in the pricing.
Emails receive a response within 24 hours. The company receive
overall poor reviews, although there are some positive comments made
on travel forums.
Toll-Free Phone Number: 1-800-467-3659

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Website: http://www.usavecr.com
Child Seat: $5/day
Additional Driver: $10/day
GPS System: $9.95/day
Vamos is a local company that is a popular choice for Trip Advisor and
Lonely Planet experts because of their customer service and pricing.
The website is easy to use with itemized charges clearly displayed. The
Live Chat option enables instant personalized quotes and answers from
English-speaking staff. The company has three offices.
Toll-Free Phone Number: 1-800-950-8426
Website: https://vamosrentacar.com
Child Seat: free
Booster: free
Additional Driver: free
GPS System: $8/day
Wild Rider is a small, local company located only in San Jose. The
website is simple with third-party insurance included in the pricing. At
the start of this research, the pricing was not up to date, but this has
since been remedied. This car rental operator stands out by having
only positive reviews and so is highly recommended by travel forum
users. Owner, Thorsten, replies within the hour to inquiries during
office hours.
U.S. Phone Number: 1-917-477-7712
Website: http://www.wild-rider.com
Child Seat: $5/day
Additional Driver: second driver is free
GPS System: $8/day
Overall Summary
Clarity
Adobe, Alamo, National, Service, Vamos, and Wild Rider provide clear
and complete rates on their websites. The other car rental operators
were less transparent with surcharges or taxes, such as airport taxes or
sales taxes. Pricing on additional extras were not always easy to find,

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and Avis, Thrifty and Toyota had to be contacted for these details.
Communication
Levels of communication have improved since the first comparison,
although it would seem wise to request a local number and confirm
answers with the Costa Rica office of the international car rental
operators, as international chat operators or those replying to emails,
do not always seem 100% confident about local policies and may even
give incorrect information.
Be prepared to exchange a number of emails in order to get full
answers to questions with a number of companies: Budget and
Economy were particularly prone to this -- requesting a lot of
information in order to give a quotation. It is not unreasonable that
members of staff working in a second language may miss aspects of an
email, so present questions in clear and simple language.
Live Chat on both the Budget and Vamos websites mean information
can be provided instantly and is still documented, unlike a phone call.
Pricing
The comparison above shows that the pricing between companies
depends heavily on the season and car category being considered,
rather than a clear cut choice between more or less expensive rental
rates.
Customers need to consider the pricing of other items, such as
additional drivers or GPS system, and families will want to compare car
seat rental pricing. Wild Rider offers the first additional driver for free,
Vamos do not charge for any extras, except the GPS, and in general,
the international firms have higher charges for these extras than the
local companies.
So Who Do I Rent From?
It is clear that the local car rental operators are still trumping the big names
in their transparency and customer service when comparing their websites
and online reviews. The difference from the previous rate comparison from a
couple of years ago is that the pricing has become more difficult to equate.

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Adobe, Alamo, and National seem to rate well as international car rental
operators. It is worth noting that National is the most expensive in high
season for the intermediate category, yet the cheapest in low season. Adobe
and Alamo are middle-ranked for pricing.
Wild Rider is exceptional in having zero bad reviews, but is only based in San
Jose and has a much smaller fleet of vehicles. Of the other local firms,
Service and Vamos come out well and Vamos’ free additional extras will
appeal to budget-minded travelers and families with young children. Service
also offers these extras at low daily rates.
Last but Certainly not Least…
If you have made it all the way through this article, then you are prepared to
begin your research into your vacation car rental, armed with facts and ready
to recognize those prices that are just too good to be true! Have a wonderful
(and affordable) vacation in beautiful Costa Rica!