Businesses love printing and storing paper. Even with our PCs, electronic file cabinets and the Internet, we refuse to stop printing – and storing even more paper off‐site for safekeeping!
Since we can’t fully eliminate paper or electronic content, we have to identify where it originates. The closer to the origination we get, the more we can reduce or negate the manual handling – and the cost – that is often still required, even with fully electronic or ‘automated’ systems.
Technology has evolved from Document Imaging to scan paper, to Workflow to route the imaged paper, to Document Management to organize our file folders, to Web Content Management to manage Intranet and Extranet documents – all are now united as ECM. The influx of both paper and electronic documents still presents an enormous business and economic challenge for any organization.
It must be met with a well thought‐out Document Capture strategy.