Presentation to the Metapack conference

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Steve Wilson’s UK head of Supply Chain, presentation to the Annual Delivery Conference, 7 February 2013

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Presentation to the Metapack conference

  1. 1. Shorter journeys for larger profitsThursday 7th February 2013Steve WilsonVice-presidentHead of Supply Chain – Capgemini Transform to the power of digital Copyright © 2013 Capgemini Consulting. All rights reserved.
  2. 2. Contents Who we are The future of e-fulfilment Where to go next Copyright © 2013 Capgemini Consulting. All rights reserved. 2
  3. 3. Who are we and what do we do? Copyright © 2013 Capgemini Consulting. All rights reserved. 3
  4. 4. Capgemini is one of the World’s largest consulting, technology and outsourcing firms Capgemini €9.7bn turnover 120,000 people in 40 countries Global reach Copyright © 2013 Capgemini Consulting. All rights reserved. 4
  5. 5. Retail is one of our largest market areas globally Copyright © 2013 Capgemini Consulting. All rights reserved. 5
  6. 6. We analyse future trends in Supply Chain to drive evolution of client business models What do fast moving What trends will have the What are the trends intechnologies mean for greatest impact on the logistics outsourcing fortraditional companies? retail and consumer goods 2013? industry in the next decade? Copyright © 2013 Capgemini Consulting. All rights reserved. 6
  7. 7. Today, we’ve worked with MetaPack to help you get the most out of the Conference The ROI tool is a way to identify services and opportunities from today that could generate both revenue benefits as well as cost savings for your business Copyright © 2013 Capgemini Consulting. All rights reserved. 7
  8. 8. Attend the presentations and exhibitions to identify opportunities for your business Today: From tomorrow: • MODEL: download the MetaPack ROI Calculator • PURSUE: push potential opportunities forward into follow up conversations • CONVERT: turn opportunities into real cost savings and/ or additional revenue Copyright © 2013 Capgemini Consulting. All rights reserved. 8
  9. 9. What does the future hold for central fulfilment warehouses? Copyright © 2013 Capgemini Consulting. All rights reserved. 9
  10. 10. Most online orders are fulfilled centrally through a Fulfilment Centre Centralising order volumes makes high volume e- retailing feasible Web Delivery to Doorstep Phone Delivery Order Parcel Parcel Fulfilment to Click & Management Carrier Carrier Centre Collect System Hub Depot location Tablet Delivery to Locker Kiosk Copyright © 2013 Capgemini Consulting. All rights reserved. 10
  11. 11. Next day service creates high peak hour workloads and significant investment High throughput systems are capital intensive and Fulfilment often are underutilised Centre except at peak High Density Storage Parcel Sorter Hanging Garment System Copyright © 2013 Capgemini Consulting. All rights reserved. 11
  12. 12. Online demand keeps growing month on month... 15% Growth YOY! 2010 2011 2012 Copyright © 2013 Capgemini Consulting. All rights reserved. 12
  13. 13. ...and mobile is the fastest growth area in online retailing IMRG Capgemini e-Retail and m-commerce indexes Smart-phones really are 2011 2012 becoming ‘standard’1600140012001000 Rebased e-retail index 800 Rebased e-retail index (Exc. Travel) m-Commerce Index 600 m-Commerce Index (Exc. Travel) 400 200 0 Oct-11 Oct-12 Jan-11 Jun-11 Jul-11 Dec-11 Jan-12 Jun-12 Jul-12 Dec-12 Feb-11 Mar-11 Feb-12 Mar-12 Apr-11 Apr-12 Aug-11 Sep-11 Nov-11 Aug-12 Sep-12 Nov-12 May-11 May-12 Copyright © 2013 Capgemini Consulting. All rights reserved. 13
  14. 14. A Strategic Order Orchestration system allows the central FC to be bypassed... Fewer miles...and cheaper! Store #1 Click & Web Collect Store #2 Delivery Phone to X X Doorstep Strategic Parcel Parcel Fulfilment Order Carrier Carrier Centre Orchestration Hub Depot Delivery Tablet to Locker Store #99 Kiosk Store #100 Copyright © 2013 Capgemini Consulting. All rights reserved. 14
  15. 15. ...it also offers a true ‘multi-channel’ operational experience Being able to refund the Supports: correct amount – not • Next Day Click & Collect just today’s price is • Same Day Click & Reserve important • Returns / Refunds • Utilisation of store staff Key Success Factors: • In-store stock accuracy • In-store labour scheduling Early Adopters: Copyright © 2013 Capgemini Consulting. All rights reserved. 15
  16. 16. What do I do next? Copyright © 2013 Capgemini Consulting. All rights reserved. 16
  17. 17. Finding out more is simple... • We have included some light reading in your takeaway bags • Refer to the ROI tool today • Come visit us at our stand in the exhibition hall • Visit www.uk.capgemini.com Steve Wilson Vice President Capgemini UK Mobile:+44 7800 978 788 steve.wilson@capgemini.com Copyright © 2013 Capgemini Consulting. All rights reserved. 17
  18. 18. Thank you! Copyright © 2013 Capgemini Consulting. All rights reserved.

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