Are Government Services Prepared for the Digital Age?
Are gt: >vernn’tent services prepared tor the Ciigita age?
ON THE POSITIVE SIDE: More services available online for HOWEVER: use and user experience remain insufﬁclent
Staiting Unemployed &
entrepreneurs jobseekers Students
Ease and speed of use remain
unchanged for two years - at
+ 7% points (4. 4% points] G 9% points
0 i/ ioisile-friendly
UK leads the way:
‘for government services,
the mobile web is a winner.
both from a U80!’ and
a cost perspective‘.
Only 1 4 public services
in Europe (27°/ o)iS ‘mobile-friendly’,
creating a smooth experience when visiting
public websites on your mobile device.
9 Open & transparent
2 out of 5 websites (41%)
are transparent about service process. duration and .
response times. thereby causing people to drop offline. Only 1 In 3
inform visitors about their ability
in policy making processes.
in of cases,
online forms pre—ﬁiled
with personal data .
Proactive information provided about personal data held by the
governments (In ):
Once-on| y registration ﬂ
and customises services
for multiple use by
public authorities »
in only of cases.
to the user.