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Dreamforce Debrief - Social Design

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Dreamforce Debrief - Social Design

  1. 1. We are not in Wonderland anymoreLittle surprises around every corner, but nothing dangerousSeptember 2011 – Rick Mans – Social Media Lead
  2. 2. Consumersahead ofbusiness
  3. 3. We’re not inWonderland anymore, Alice
  4. 4. Cost savings
  5. 5. IncreaseMargins
  6. 6. Increaserevenues
  7. 7. Impactingbusiness goals
  8. 8. It is notanother silo
  9. 9. Design principles
  10. 10. Candy isMagical
  11. 11. Changethedefault
  12. 12. Buildinga differentexperience
  13. 13. Sharing
  14. 14. Scale through Participation
  15. 15. Asynchronous
  16. 16. Transformation
  17. 17. Productivity killers:meetings and emails
  18. 18. Your mostloyalpromotor
  19. 19. Enable yourcustomers
  20. 20. Analytics
  21. 21. Your contact:Rick MansPhone: +31 6 51 21 01 44E-Mail: rick.mans@capgemini.comTwitter: http://twitter.com/rickmansLinkedIn: http://nl.linkedin.com/in/rickmans
  22. 22. If you liked this presentation, you might like this content as wellRick Mans & Joël van Gogh - Social Business Transformation How customers change your enterprise DNAhttp://www.nl.capgemini.com/expertise/publicaties/social-business-transformation/

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