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Cwin16 - lyon - faurecia customer cockpit

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Cwin16 - lyon - faurecia customer cockpit

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Cwin16 - lyon - faurecia customer cockpit

  1. 1. FAURECIA Customer Cockpit FAURECIA Customer Cockpit Lyon, 30 Sept 2016, D. FrogerLyon, 30 Sept 2016, D. Froger
  2. 2. BO #2 - Comment augmenter la performance de l’équipe commerciale ? | 30 Sept 2016 Copyright © 2016 Capgemini and Sogeti. All rights reserved. 2 Faurecia is the world’s number one supplier of seat frames and mechanisms, emissions control technologies and vehicle interiors... Founded in 1997, FAURECIA is global leader, providing innovative solutions and qualitative equipment to the automotive industry. With 330 sites including 30 R&D centers in 34 countries around the world (in 2015), Faurecia is now a global leader in its four areas of business: o Automotive seating, o Interior Systems and o Emissions Control Technologies. Interior Systems Peugeot SA holds 46.62% of Faurecia’s capital. 20 B€ Sales in 2015 370 M€ Net income
  3. 3. BO #2 - Comment augmenter la performance de l’équipe commerciale ? | 30 Sept 2016 Copyright © 2016 Capgemini and Sogeti. All rights reserved. 3 …has launched a digital transformation program including a sales efficiency project based on SAP Hybris Cloud for Sales Based on the success of a first assessment phase, Faurecia launched a Digital Enterprise program builds both on Partnership Proposal and on Faurecia’s enablers In the customer management part, one of the initiative is to focus on sales efficiency, with the main Value drivers: o Develop and harmonize the customer relationship management o Create and animate community around account o Single source of customer data o Anticipate signal of the Customer relation in order to avoid escalation processes/surprised Situation before: No CRM was in place Limited business intelligence capabilities available for Sales people Each Business Group very independent Disseminated Customer data Very reactive sales individuals
  4. 4. BO #2 - Comment augmenter la performance de l’équipe commerciale ? | 30 Sept 2016 Copyright © 2016 Capgemini and Sogeti. All rights reserved. 4 Business ambition was to build and deploy in 9 month, 10 customer cockpit for the 10 Key Accounts. A test & learn project A Cloud solution with confidential data Unique cloud and mobile solution: o Confidential data to be displayed but not stored in the o Any device, any where => Mobility o 360° customer based on customer data (especially for quality and deliveries) A CRM, a BI and collaborative solution in one tool. A scope not detailed A short planning (9 month) Fixed capacity Highest value first Offshore capability Customer Cockpit Customer Cockpit Customer Cockpit 8 Key focus area 10 Key accounts 600 users worldwide --- 1 M€ yearly OPEX for target yearly savings of 5 M€ ---
  5. 5. BO #2 - Comment augmenter la performance de l’équipe commerciale ? | 30 Sept 2016 Copyright © 2016 Capgemini and Sogeti. All rights reserved. 5 With the following concrete result Demo and questions / answers
  6. 6. BO #2 - Comment augmenter la performance de l’équipe commerciale ? | 30 Sept 2016 Copyright © 2016 Capgemini and Sogeti. All rights reserved. 6 Contact information Didier FROGER Digital Customer Experience Manager didier.froger@capgemini.com Capgemini Lyon 523 cours du 3e Millénaire 69791 Saint-Priest Insert contact picture Insert contact picture Mathieu COLAS Directeur Associé – Innovative Strategies & Transformation mathieu.colas@capgemini.com Capgemini Paris 20, avenue André Prothin Paris La Défense cedex 92927 Nicolas DOUCET Functional Analyst nicolas.doucet@capgemini.com Rajanna RAMAIAH BI Manager rajanna.ramaiah@capgemini.com Capgemini Bangalore white field, kundalahalli, Bangalore Karnakata Véronique ARDISSON Functional Lead veronique.ardisson@capgemini.com Michael NEVES Technical Lead michael.neves@capgemini.com Capgemini Lyon 523 cours du 3e Millénaire 69791 Saint-Priest
  7. 7. www.capgemini.com The information contained in this presentation is proprietary. Copyright © 2016 Capgemini and Sogeti. All rights reserved. Rightshore® is a trademark belonging to Capgemini. www.sogeti.com About Capgemini and Sogeti With more than 180,000 people in over 40 countries, Capgemini is a global leader in consulting, technology and outsourcing services. The Group reported 2015 global revenues of EUR 11.9 billion. Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business Experience™, and draws on Rightshore®, its worldwide delivery model. Sogeti is a leading provider of technology and software testing, specializing in Application, Infrastructure and Engineering Services. Sogeti offers cutting-edge solutions around Testing, Business Intelligence & Analytics, Mobile, Cloud and Cyber Security. Sogeti brings together more than 23,000 professionals in 15 countries and has a strong local presence in over 100 locations in Europe, USA and India. Sogeti is a wholly-owned subsidiary of Cap Gemini S.A., listed on the Paris Stock Exchange.

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