I would like to welcome you today for this presentation about Virtualization & Service centers.Capgemini believes that there are three key drivers of the ECM agendaCost reduction supports company financial performanceCollaboration supports company agility and reduces time-to-marketCompliance protects the company in case of litigationA cost reduction agenda for ECM, if executed with the right staffing, focus, and governance principles, will help accomplish compliance and collaboration objectives at the same time.
My purpose today is to give you a few insights on how to change your sourcing model to a Center of Excellence and to let BNP Paribas give us their feedback on their experience for such Services.
As a leading software integrator, Capgemini faces continuous expectations from its customers in providing ever more flexibility for less money while increasing our quality of service
This diagram is an illustration of how cost reduction affects the financial performance of a company ; for a company achieving a net margin of 5%, reducing its cost by only a few percent will result in significant increase in the cash flow.On the other hand, generating the same amount of money through increased sales requires a lot more work and risk, especially in a crisis market.
Still, reducing costs involves cutting in your providers’ margins which may push them in reducing their quality of service.
In order to achieve such objectives, Capgemini is actively investing in 3 key areas that help us deliver :Centers of Excellence,VirtualizationOn-Demand services.
Centers of excellence carry a tremendous potential for cost reduction in service costs. Mutualization of resources, industrialization of delivery methods & leveraging offshore delivery capabilities are the tracks to follow.
Secondly, setting up a Service center with a big bang approach will eventually work but at the cost of short-term decreases in quality of service.Capgemini set up a transition model to move from on-site service delivery to center of excellence that allows our customers to control the change rate and minimize the negative impacts of such a change.
Thirdly, Capgemini is able to outline the total cost for transformation and provide a financial model that requires no upfront investments : Changing your sourcing model is a seamless change.
Capgemini provides consultancy services to clarify the roadmap to changing the model, taking into account both benefits and constraints that such a change might raise in an organization.
These services leverage our experience of customers expectation with regards to Service Centers, Service Level Agreements and Key Performance Indicators to define a Return on Investment model for starting a Center of Excellence.
Here’s an example of the summary spreadsheet we use for consolidating our results…
… and a list of the deliverables we deliver.Lucile Girardeau & Jean Charnay from BNP Paribas will now give their feedback about working with Capgemini Service Centers and tell us how Virtualization and xCP can bring further cost reduction to your ECM platform.
Cost, Collaboration, Compliance - Your Journey Through The Transformation Gateway
Cost, Collaboration, ComplianceYour Journey Through The Transformation GatewayAuthorBerlin, October 31 - November 03, 2011 TRANSFORMATION GATEWAY
Lessons LearntBNPP Momentum Berlin Lucile GIRARDEAU & Jean CHARNAY 01 novembre 2011
Summary1. Skill Center within the group2. ECM and Archiving Skill Center3. EMC Documentum’s Roadmap4. Implementation of Outsourcing5. Migration/Upgrading and Virtualization6. New Interfaces ITP-ITG 01/11/2011 17
Skills centers within the Group BNP Paribas BNP Paribas, an European leader with global dimensions With more than 200,000 employees in 84 countries, BNP Paribas is a European leader in global banking and financial services, with global coverage and a strong presence in all major financial centers . Within the IT function, we favor the mutualised approach by developing shared platforms and coordinating the Competence Centers and Shared Services, particularly in the ECM area. The objectives of the ECM and Archiving Skill Center : Capitalizing on the expertise of BNP Paribas on: the document’s lifecycle, from its creation to its long-term preservation (document management and collaboration) the archiving of objects and regulatory constraints in this area. Build service offerings that generate savings for the Group ITP-ITG 01/11/2011 18
ECM & Collaborative Skills Center Service OfferingDevelopment and Maintenance of ECM and collaborative solutions for thevarious business unites and Group Functions Billing units Project• 19 applications ECM (BNPP Assurance, ITPS, CIB, AJG, BNPP Real Estate, RHG, GRM) that is JH devisto say 90 000 users worldwide (Europe, Asia, America) Maintenance Complexity of the application• 155 eRoom spaces for 1840 users Hosting• 1 application Microsoft SharePoint (Collaborative portal and social network) for RetailBanking Number of weighted users Storage (Go) Engagement criteriaA Web interface to access documents, developed from standard components and fullycustomizable. Application availability 24/24 7/7A library of reusable components, based on our achievements. An estimate within 5 days A few figuresFull coverage of the applications with the following services 19 applications for BDDF, CIB, AJG • From conception to performance BNPParibas Assurance, • Hosting on a shared platform BNP Paribas Real Estate, • Support and maintenance RHG, GRM, ITP REACTIVITYTechnologies A platform ready for use PERENIALITY A referenced software ITP-ITG 01/11/2011 19
Positioning of ECM in the GroupLibrairies Business documentary reference Examples of performances for: Publication of official documents Group functionsReference ITP - RBIS Quality SDPA Application for sharing documentation IT projects and assets Compliance PROCEDURES Management procedures level 3Document management projects RHG IT projects DEC Document management of employees records financial products ISBusiness Record Management Assurance Approval file banking commission REPPI (BNPP Assurance/BDDF) Reporting repositories of protections tools Clients files Real EstatePublication EXPERTISE Records management expertise of real estate Repository of consultation assets Mass document injection CIB AUGIAS (Corporate Finance) Deals document managementDocumentary Services Blocks for business applications Documentary references portal or website ITP-ITG 01/11/2011
ECM Roadmap Offer Reduce the total cost of ownership of ECM applications While increasing the wealth of application features and services Diminution du coût de mise en oeuvre dune application classique 160 140 Off the shelf 120 100 Déploiement Mise en qualification et production applications New user Recette et qualification Packaging 80 Développement-ergonomie Développement-fonctionnel Exigence et conception 60 Assistance à MOA Estimation préalable 40 20 Integration interfaces based 0 2005 2006 Années 2007 2008 Witbe on the configuration Industrialization of the Generation implementation of applications PDF Migration IMGD 6.5 High dispo 24/24 Outsourcing of development Flow Injector and maintenance Web The launch of activities services TMA GED Synchronisation LDAP Migration/upgrade of Authentification grouped applications Optimizing the use LDAP / PKI Implementation of machinery of the IMGD 5.3 platform Virtualization Gain flexibility 2005 2006 2007 2008 2009 2010 2011 2012 ITP-ITG 01/11/2011
Making use of outsourcingOutsourcing policy of BNPP Skills internalization Increase in fixed price contracts with a reduced number of different suppliers Invest in mass producable development methods externally To enroll in this context, the launch of a maintenance, support, anddevelopment centre No change to our internal customers Control of the supplier Through internal quality control through the establishment of INS ITP-ITG 01/11/2011 22
Why upgrade the IMGD platform? Upgrade project in 2010-2011 to a newer version of Documentum allowing for the maintenance and continuity of the IMGD offer. Documentum version used on Documentum version used on IMGD until 2010 IMGD since 2011 • New ergonomicsDocumentum •Improved performance V 5.3 V 6.0 V 6.5 V 6.6 •More settings, less development Roadmap 2006 2007 2008 2009 2010 The platform IMGD entered its 5th year of service and used a version of Documentum (5.3 SP2) at the end of Extended Support publisher like other software layers of IMGD (Websphere, Oracle, Linux) ITP-ITG 01/11/2011
Virtualize to gain flexibility Virtualization of the Documentum platform: Virtualize the third application and presentation of the IMGD chain Use VMWare version 4 IMGD virtualized platform Alteon Previous IMGD platformPhysical … … WAS WAS WAS WASmachine Alteon Vm Vm Vm Vm Virtual WAS WASmachine BatchSoftware Linux Linux Linux CS Vm … CS Vm CS Vm … CS Vm CS CS Linux Linux Batch batch batch Oracle Linux Oracle Vm Vm Linux Linux ESX server of virtual ESX server of virtual machines machines Chain 1 Chain 2 Oracle RAC Oracle Linux Linux ITP-ITG 01/11/2011 24
Overview of the new platformVirtualized architecture is credible No virtualization incident No performance degradationOptimization of resource use Resources deployed in production in virtual machines is 2 times the resources of physical machinesScalability of infrastructure Ability to add ESX server and redistributing virtual machinesFlexibility of infrastructure The deployment of a new machine is measured in days rather than months Changing the configuration of the machines (CPU RAM) can be done dailyFlexibiliy of service offering High availability and possible trades autonomy by the dedicated virtual machines Ability to tailor levels of service as needed ITP-ITG 01/11/2011 25
Limit the development to reduce costsContext 20 applications based on the webtop Upgrade of 16 applications from webtop 5.3sp2 to 6.5sp3 Average cost of upgrade per application: approx. 50 man-days Customization interface represents the majority of the upgrade costXCP/Taskspace offer Allows for a higher level of configuration than webtop Taskspace application customisations Choice of tabs Configurable interface according to the roles Definition of forms via Form Builder Introduce some definition constraints of HMI Forms Management Tab management ITP-ITG 01/11/2011 26
Limit the development to reduce costsGoal Using the capabilities of configuring XCP / TaskSpace to restrict customization of Human Machine Interfaces (HMI) Save time in application development Decrease maintenance costs Decrease upgrade costsTypes of existing applications 1/3 of applications are close to the standard, because either they are simple, or the business logic is managed outside the GED. 1/3 of applications are close to the standard but have a business logic beyond the scope of TaskSpace. Their business behaviors are quite similar 1/3 of applications are far from standard or highly costomized Developed directly from the WDK layer HMI webtop highly modified ITP-ITG 01/11/2011 27
Limit the development to reduce costsImplementation of existing applications Applications close to the standard Re-implementation via a TaskSpace application using only the capabilities of the product configuration, supplemented if necessary in Business Objects Applications close to the standard but have a business logic beyond the scope of TaskSpace. Determine business behaviors of the HMI : in the form of Business Object Adaptors form or jobs / server method Reuse common application interfaces and components TaskSpace interface set to the HMI Applications far from standard or very specific Treated on a case-by-case basis A redesign may be necessary May not be suitable for implementation in XCP / TaskSpace ITP-ITG 01/11/2011 28