Capgemini’s SWIFTMethodology forOracle Fusion CRMMary Niemann, CapgeminiGlobal Fusion Applications LeadSeptember 2012
Capgemini: 40 countries and 100 languages(As of December 31, 2011)North America               UK & Ireland             Fra...
Capgemini – A Global Oracle Leader since 1995        Over 13,000 Oracle experienced resources        Over 5,000 successful...
Customer Relationship Management (CRM)   Trends Fast shift to cloud Looking for quick and simple  implementations Trans...
Capgemini SWIFT Methodology for Oracle Fusion CRM Accelerated Solution to Implement Fusion  CRM in the cloud Fixed-price...
SWIFT CRM Solution Elements                      Standard Pilot      Configuration                                       S...
SWIFT CRM Packages Solution Scope SWIFT CRM covers  implementation of a  Fusion CRM solution  that includes  Sales, Marke...
Capgemini Implementation of Oracle Fusion CRMMethod Streams, Activities, and Milestones                                   ...
Capgemini’s SWIFT Methodology for OracleFusion CRM            tructured            ay of            mplementing           ...
Capgemini’s SWIFT Methodology for Oracle  Fusion CRM Starts with assessment of whether Oracle  Fusion CRM is right for th...
Capgemini’s SWIFT Methodology for Oracle Fusion CRMCapgemini’s Collaborative Business Experience (CBE)                 tr...
Capgemini’s SWIFT Methodology for Oracle   Fusion CRM• Not really an implementation in the “old” sense  of the word       ...
Capgemini’s SWIFT Methodology for Oracle   Fusion CRM Oracle Fusion CRM is much more than a  simple upgrade to smarter te...
Capgemini’s SWIFT Methodology for Oracle  Fusion CRM Oracle Fusion Applications have the  potential to transform how a co...
Benefits of using the SWIFT Approach for Fusion CRMFollowing the SWIFT implementation approach for Fusion CRM leads to: L...
Capgemini Value-Adds   During & Post SWIFT CRM Implementation Capgemini’s Co-Existence Roadmap for Oracle Fusion Applicat...
Contact          To discover how to get started, please contact:          Mary Niemann mary.niemann@capgemini.com         ...
About CapgeminiWith around 120,000 people in 40 countries, Capgemini is one ofthe worlds foremost providers of consulting,...
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Capgemini’s SWIFT Approach for Oracle Fusion CRM

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There is a fast shift to the Cloud for Customer Relationship Management (CRM) solutions. To help you make the shift with ease, Capgemini offers a simple SWIFT methodology for implementing Oracle Fusion CRM on Oracle’s public cloud. SWIFT not only ensures a quick implementation, but it also lays the groundwork for the associated IT integration and real business transformation.

http://www.capgemini.com/oracle-fusion

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Capgemini’s SWIFT Approach for Oracle Fusion CRM

  1. 1. Capgemini’s SWIFTMethodology forOracle Fusion CRMMary Niemann, CapgeminiGlobal Fusion Applications LeadSeptember 2012
  2. 2. Capgemini: 40 countries and 100 languages(As of December 31, 2011)North America UK & Ireland France Benelux Nordic Countries Central & East 9,505 8,977 21,307 10,391 4,538 Europe 8,962 Canada United States All over Europe United People’s Republic Morocco Arab Emirates of China Mexico Taiwan India Vietnam Guatemala Philippines Malaysia Group workforce Singapore Brazil 119,707 Working offshore Chile 44,467 Australia Group Headquarters Argentina Paris, FranceLatin America Morocco Italy Iberia India Asia Pacific 9,176 431 2,381 4,942 35,727 3,370 Capgemini’s SWIFT Methodology for Oracle Fusion CRM | Sept. 2012 Copyright © Capgemini 2012. All Rights Reserved 2
  3. 3. Capgemini – A Global Oracle Leader since 1995 Over 13,000 Oracle experienced resources Over 5,000 successful implementations of Oracle across all industry sectors. Capgemini was named GLOBAL Oracle Applications Partner of the year in 2011 Capgemini is an Oracle Diamond Level Partner Capgemini’s SWIFT Methodology for Oracle Fusion CRM | Sept. 2012 Copyright © Capgemini 2012. All Rights Reserved 3
  4. 4. Customer Relationship Management (CRM) Trends Fast shift to cloud Looking for quick and simple implementations Transition not always quick and simple Complexities with integration and change management Need for partner for associated IT and business transformation Capgemini’s SWIFT Methodology for Oracle Fusion CRM | Sept. 2012 Copyright © Capgemini 2012. All Rights Reserved 4
  5. 5. Capgemini SWIFT Methodology for Oracle Fusion CRM Accelerated Solution to Implement Fusion CRM in the cloud Fixed-price offer with “design-complete and transaction-ready” foundation for Fusion CRM Solution scope pre-packaged Leverages Oracle Rapid Implementation tools and accelerators Leverages Capgemini experience with Oracle CRM, Fusion Middleware, Oracle CRM On Demand, Fusion Apps Co-Development, CRM business consulting and other SaaS based solutions Capgemini’s SWIFT Methodology for Oracle Fusion CRM | Sept. 2012 Copyright © Capgemini 2012. All Rights Reserved 5
  6. 6. SWIFT CRM Solution Elements Standard Pilot Configuration SWIFT CRM Standard Connectors Security « Minimal » Data Migration Delivered Content Tools Capgemini’s SWIFT Methodology for Oracle Fusion CRM | Sept. 2012 Copyright © Capgemini 2012. All Rights Reserved 6
  7. 7. SWIFT CRM Packages Solution Scope SWIFT CRM covers implementation of a Fusion CRM solution that includes Sales, Marketing and PRM Currently we have built two pre-packaged solutions and will continue to build more based on demand. The scope for initial packages are: • Package 1: Co- existence with Fusion Sales Planning • Package 2: Sales & Marketing Capgemini’s SWIFT Methodology for Oracle Fusion CRM | Sept. 2012 Copyright © Capgemini 2012. All Rights Reserved 7
  8. 8. Capgemini Implementation of Oracle Fusion CRMMethod Streams, Activities, and Milestones Project Management Project Project Project Execution Set-Up Close Down Project Initiation Solution Definition and Setup Solution Modifications(#) Deploy (#) Support (#) (Vanilla) (Customization) Release Release Iterations Iterations Fusion SWIFT CRM Conduct Security, Data and Production Executive Conduct Setup Interviews Conduct Trainings Integration Workshop Modifications Detail Design Problem Alignment Resolution Perform Setups Perform Security Configurations Perform Security Perform Data Configuration Loads User Acceptance TestingConduct CRM Process Prepare OOTB Integrations Modifications - Additional Perform Initial Data Loads User and PointsProduct Familiarization Acceptance Perform UI & Workshops Perform OOTB Sign-Off Prepare Configuration Pack Process Integrations Modifications CRP1: Conduct Design Validation Workshop and Capture Modifications Setup Re-Baseline Configuration Pack Production Instance Develop Modifications Register: Prioritize and Estimate Modifications CRP(x): Conduct Solution Validation Check Operational Readiness Build Release and Cutover Plan Baseline Configuration Pack Workshop Solution Design Release Execute Cut-OverSchedule Workshops Finalize Solution Design Document Sign-Off Modificationsand Mobilize people Sign-Off Go-Live Project CRP2: Conduct Solution Validation Workshop Kick-Off (#) Solution Modification , Deploy & Support are Out of Scope under CRM SWIFT Fixed Price Functional Users Training Offer Project Management Requirements Design Implementation Testing Capgemini’s SWIFT Methodology for Oracle Fusion CRM | Sept. 2012 Copyright © Capgemini 2012. All Rights Reserved 8
  9. 9. Capgemini’s SWIFT Methodology for OracleFusion CRM tructured ay of mplementing usion-led ransformation Capgemini’s SWIFT Methodology for Oracle Fusion CRM | Sept. 2012 Copyright © Capgemini 2012. All Rights Reserved 9
  10. 10. Capgemini’s SWIFT Methodology for Oracle Fusion CRM Starts with assessment of whether Oracle Fusion CRM is right for the business tructured Provides advice on best co-existence strategy Helps make business-driven decisions ay of mplementing usion-led ransformation Capgemini’s SWIFT Methodology for Oracle Fusion CRM | Sept. 2012 Copyright © Capgemini 2012. All Rights Reserved 10
  11. 11. Capgemini’s SWIFT Methodology for Oracle Fusion CRMCapgemini’s Collaborative Business Experience (CBE) tructured Application Lifecycle Services (ALS) Accelerated Solutions Environment (ASE) ay of mplementing usion-led ransformation Capgemini’s SWIFT Methodology for Oracle Fusion CRM | Sept. 2012 Copyright © Capgemini 2012. All Rights Reserved 11
  12. 12. Capgemini’s SWIFT Methodology for Oracle Fusion CRM• Not really an implementation in the “old” sense of the word tructured• Customized approach specifically for SaaS Right balance between speed and risk- mitigation ay of • Pre-prepared CRM business process templates • Deep Oracle experience and industry-specific knowledge for business process modeling mplementing usion-led ransformation Capgemini’s SWIFT Methodology for Oracle Fusion CRM | Sept. 2012 Copyright © Capgemini 2012. All Rights Reserved 12
  13. 13. Capgemini’s SWIFT Methodology for Oracle Fusion CRM Oracle Fusion CRM is much more than a simple upgrade to smarter technology. tructured It is a key that can unlock barriers to transforming organizations. Oracle Fusion Middleware expertise ay of alongside our Oracle Fusion Applications experience can be a catalyst to change. Capgemini Oracle Fusion Experience mplementing (COFE) lab started with Fusion Middleware and now enhanced with Fusion Applications. usion-led ransformation Capgemini’s SWIFT Methodology for Oracle Fusion CRM | Sept. 2012 Copyright © Capgemini 2012. All Rights Reserved 13
  14. 14. Capgemini’s SWIFT Methodology for Oracle Fusion CRM Oracle Fusion Applications have the potential to transform how a company tructured carries out its business. Our Business Process Management consultants work hand-in-hand with our technical resources to achieve actionable ay of business-driven solutions. Our global consulting arm specializes in business driven transformation. mplementing usion-led ransformation Capgemini’s SWIFT Methodology for Oracle Fusion CRM | Sept. 2012 Copyright © Capgemini 2012. All Rights Reserved 14
  15. 15. Benefits of using the SWIFT Approach for Fusion CRMFollowing the SWIFT implementation approach for Fusion CRM leads to: Lower costs • by using a standardised approach and accelerators Shorter implementation time • thanks to off-the-shelf templates for deliverables and (industry-specific) processes Lower risk • using best practices from Oracle Siebel, CRM-on-Demand, Fusion Apps and other SaaS methodologies Greater business value • By leveraging our Capgemini Consulting team to ensure maximum business benefits are being achieved with Fusion CRM Capgemini’s SWIFT Methodology for Oracle Fusion CRM | Sept. 2012 Copyright © Capgemini 2012. All Rights Reserved 15
  16. 16. Capgemini Value-Adds During & Post SWIFT CRM Implementation Capgemini’s Co-Existence Roadmap for Oracle Fusion Applications Capgemini’s “Sales Excellence” consulting approach Capgemini’s Application Lifecycle Services portfolio of offerings The core elements of sales Examples of how the framework may be applied Sales Excellence Consulting Approach 1 Focus on synchronising strategic and Global Roadmap to Fusion Sales operational sales management levels by Account Management Application Lifecycle Services Management establishing firm feedback loops to increase Sales the internal efficiency Sales Processes Management 2 Sales Establish measuring parameters that support Performance strategic objectives and that are coherent with Management governance- and reporting models Sales Sales Sales Tools Performance 3 Create common global sales processes for the and Excellence Technology Management Sales different divisions and regional offices, and Processes include similar reporting requirements across the countries Sales Implement a structured model for consistent Knowledge 4 Sales Coaching training and coaching, and ensure follow-up Management and Training Coaching and Training on coaching initiatives to ensure that they Compensation and create the desired effect incentives 5 Sales Tools Optimize the mix of standard technology, using and Technology Oracle Fusion CRM. Capgemini’s SWIFT Methodology for Oracle Fusion CRM | Sept. 2012 Copyright © Capgemini 2012. All Rights Reserved 16
  17. 17. Contact To discover how to get started, please contact: Mary Niemann mary.niemann@capgemini.com To learn more, please visit: http://www.capgemini.com/oracle-fusion Capgemini’s SWIFT Methodology for Oracle Fusion CRM | Sept. 2012 Copyright © Capgemini 2012. All Rights Reserved 17
  18. 18. About CapgeminiWith around 120,000 people in 40 countries, Capgemini is one ofthe worlds foremost providers of consulting, technology andoutsourcing services. The Group reported 2011 global revenuesof EUR 9.7 billion.Together with its clients, Capgemini creates and deliversbusiness and technology solutions that fit their needs and drivethe results they want. A deeply multiculturalorganization, Capgemini has developed its own way ofworking, the Collaborative Business Experience™, and draws onRightshore®, its worldwide delivery model. www.capgemini.com The information contained in this presentation is proprietary. © 2012 Capgemini. All rights reserved. Rightshore® is a trademark belonging to Capgemini.

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