Business Intelligence Competency Centers Best Practices


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This study uncovers the best practices on how to establish a successful BICC

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Business Intelligence Competency Centers Best Practices

  1. 1. Business Intelligence Competency Centers – the 2012 StudyBusiness Intelligence Following the pioneering report in while 8 companies are planningCompetency Center (BICC) 2010, Capgemini proudly presents a on establishing a BICC in theis a cross-functional new study on Business Intelligence near future. Competency Centers (BICC). Through • The first BICC in this study wasteam with specific tasks, in-depth interviews and surveys established 3 years ago while halfroles, responsibilities and among 17 major organizations the of the companies with a BICCprocesses for supporting study has uncovered experiences and established them in the yearand promoting the effective best practices on how to establish a 2011, indicating a strong growthuse of Business Intelligence successful BICC. in the establishment rate inacross organizations. recent years. Main findings(Gartner 2001) The study reveals that establishing a We have seen that the type of BICC is an increasing trend in the responsibilities and functions of the market: BICCs range from very practical tasks, such as end user support services, to • 8 of the 17 companies in the study have established a BICC,
  2. 2. www.capgemini.comhighly strategic ones, such as Training and education of solutionsprioritizing BI projects (see figure 1).Furthermore, the study shows that the Management of starategyuse of specific KPIs is a good way to Prioritization of BI projectssucceed with the BICC. Consulting to business unitsThe BICCs in this study have also Architecture: system managementachieved more authority and decision- Data warehouse administrationmaking power: Data model management• 63% of the all participating Business Analytics companies claim that their BICC sponsor is or should be someone Support/Help desk BI high up in the hierarchy of the Management of licences company, in most cases on CXO level. Contract management• Half of the companies with a 0 2 4 6 8 10 12 BICC claim that their BICC’s decision-making authority Established BICC Planned BICC includes making decisions about Figure 1: Functions and responsibilities for BICC which BI solutions should be developed and establish separate budgets for BI solutions. These are referred to as “stereotypes” is to provide readers with usefulThe 2010 study identified that most and include the: templates for finding the rightorganizations preferred to follow the configuration for their ownvirtual and centralized BICC • Strategic BICC organization.organization model. However, in the • Operational BICC2012 study we find a large amount of • Knowledge network BICC The BICC 2012 study is presentedco-located and de-centralized BICCs • Standardization BICC and organized as a step by step guideas well, chosen deliberately to fit the • Universal BICC to establishing a successful BICC inmain organization structure. order to provide readers with best- Each BICC stereotype is described by practice insights from practical marketThe 2012 study has also identified the a frequent set of main responsibilities, experience.short and long term benefits that typical organizational model, commonactual BICCs have been able to benefits and challenges. The purposeachieve, and presents an analysis ofthe cause-and-effect relationshipsbetween them. The top reportedbenefits include: ­­ About Capgemini• Better collaboration between Business and IT With around 120,000 A deeply multicultural organization,• Increased use of BI in the people in 40 countries, Capgemini has developed its own way organization Capgemini is one of the world’s foremost of working, the Collaborative Business• Better data quality providers of consulting, technology and Experience , and draws on Rightshore , TM ® outsourcing services. The Group reported its worldwide delivery model.These benefits ultimately result in 2011 global revenues of EUR 9.7 billion.favorable impacts on revenue, costs Learn more about us atand organizational efficiency. Together with its clients, Capgemini creates and delivers business and technology solutions that fit their needsBICC stereotypes and Rightshore® is a trademark belonging to Capgemini and drive the results they want.recommendationsThe study has uncovered typicalpatterns of BICC configurationsamong the respondents in the study. For more information on the BICC study please contact Copyright © 2012 Capgemini. All rights reserved.2