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Discovery Home S B Chapter 9

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Discovery Home S B Chapter 9

  1. 1. Troubleshooting Your Network Networking for Home and Small Businesses – Chapter 9
  2. 2. Objectives <ul><li>Describe the troubleshooting process. </li></ul><ul><li>Describe the utilities used to verify TCP/IP connectivity. </li></ul><ul><li>Identify and describe common hardware and connection issues in wired and wireless networks. </li></ul><ul><li>Utilize the troubleshooting process to document problems and interact with a help desk. </li></ul>
  3. 3. The Troubleshooting Process <ul><li>Identify and describe troubleshooting process </li></ul>
  4. 4. The Troubleshooting Process <ul><li>Gathering Information </li></ul>
  5. 5. The Troubleshooting Process <ul><li>Describe approaches to troubleshooting </li></ul>
  6. 6. Utilities Used to Verify TCP/IP Connectivity <ul><li>Detecting Physical problems </li></ul>
  7. 7. Utilities Used to Verify TCP/IP Connectivity <ul><li>Identify and describe software utilities for troubleshooting connectivity. </li></ul>
  8. 8. Utilities Used to Verify TCP/IP Connectivity <ul><li>Describe and use Ipconfig </li></ul>
  9. 9. Utilities Used to Verify TCP/IP Connectivity <ul><li>Describe and use ping </li></ul>
  10. 10. Utilities Used to Verify TCP/IP Connectivity <ul><li>Describe and use tracert </li></ul>
  11. 11. Utilities Used to Verify TCP/IP Connectivity <ul><li>Describe and use netstat </li></ul>
  12. 12. Utilities Used to Verify TCP/IP Connectivity <ul><li>Describe and use nslookup </li></ul>
  13. 13. Hardware and Connection Issues in Wired & Wireless Networks <ul><li>Isolating connectivity issues </li></ul>
  14. 14. Hardware and Connection Issues in Wired & Wireless Networks <ul><li>Describe the purpose of LED indicators and their meaning. </li></ul>
  15. 15. Hardware and Connection Issues in Wired & Wireless Networks <ul><li>Describe connection issues with wired networks. </li></ul>
  16. 16. Hardware and Connection Issues in Wired & Wireless Networks <ul><li>Identify and describe radio issues with a wireless network. </li></ul>
  17. 17. Hardware and Connection Issues in Wired & Wireless Networks <ul><li>Identify and describe association and authentication issues within a wireless network. </li></ul>
  18. 18. Hardware and Connection Issues in Wired & Wireless Networks <ul><li>DHCP Issues. </li></ul>
  19. 19. Hardware and Connection Issues in Wired & Wireless Networks <ul><li>Troubleshooting Integrated Router to ISP connections. </li></ul>
  20. 20. Utilizing the Troubleshooting Process for Documentation and Help Desk Interactions <ul><li>Describe the importance of documentation </li></ul>
  21. 21. Utilizing the Troubleshooting Process for Documentation and Help Desk Interactions <ul><li>Using outside sources of help </li></ul>
  22. 22. Utilizing the Troubleshooting Process for Documentation and Help Desk Interactions <ul><li>Using the Helpdesk </li></ul>
  23. 23. Summary <ul><li>Effective troubleshooting combines instinct, experience, and structured techniques to identify, locate, and correct network or computer problems. </li></ul><ul><li>Documentation is essential in effective troubleshooting, and should contain baseline information about the network. </li></ul><ul><li>A large proportion of networking problems relate to physical components. </li></ul><ul><li>Many networking problems can be identified with software utilities such as ping, tracert, and netstat. </li></ul><ul><li>In a network containing both wired and wireless connections, it is important to isolate the problem to either the wired or wireless network. </li></ul>

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