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StaffingStrong management team – clear thinkers, good at figuring out what needs to be done, and skilled in making it happening an delivering results. Weak executives – can’t differentiate between ideas and approaches that have merit and those that are disguidedStrong strategy implementation capabilities are those that are good at asking touch inquisitive questions. Internal promotion vs from outside – but true believers are those that embrace the changes and get on the process. The goal is to create a critical mass of managers that are agents of change. Because when first rate managers enouy the help from others, the whole is greater than the sum of individual efforts. Recruiting and retaining – screening, training, stretch assignments, rotating jobs to enhance experience, encourage employees to be creaive and innovative; retain talent through promotions and perks., coaching. CompetenciesCore competencies and competitive capabilities are bundles of skills and knowhow that most often grow out of the combined efforts of cross-functional work groups and departments performing complementary activities at different locations in the firm’s value chain. – training becomes key. It is easy for rivals to duplicate smart strategies but harder to replicate great execution as it is complex. To achieve lasting competitive advantage is to outexecute by performing certain value chain activities in a superior fashion.
Outsourcing is critical to enable the company to focus on ever better performance; or to streamline processes; many electronical and vehicle manufactuers outsource their parts. Companies should refrain from outsourcing value chains they need direct strategic and operational control – such as tech support or payroll.The rationale for making strategy-critical activities the main building blocks in structuring business is compelling. What types of org structures? – say in 1 line of business – traditional functional deparment (R&D, production, S&M); and process departments such as supply chain management, new product development For multi-national – they will organization around geographic units, division may have process departmentsCentralizedvs decentralized decision – making. Centralized – advantages – fixes accountabilityDisadvantages – Lengthens response time due to bureaurcracy; does not encourate responsibility amongst lower level; discourage rank and file form exercising any initiativeDecentralized Advantages – encourages lower level to exercise initaitive; promotes motivation and involement; new ideas; fast response times; fewer layers of mgmtProvidining for cross-unit coordination – ensure functions that are closely rlatdeport to a single function. This resembles the traditional functional organization and the wekaness is no one group is accountable for strategic relevant activities. Some companies build process departments, pull people with functional expertise into one group. e.g. filling customer orders accurately and prmptly; introduction of new products – poduct quality; supply chain managementAlliances – nothing is realized until relationship gros and trust happens. Relationship ManagerTrend – leaner and faster and more responsive to customers. Compaies have made downsizing.
Provide for cross-unit coordination
Execution of Strategic Plan
Execution of the Strategy Plan September 20, 2011 This document intends to share author’s learning, ideas and personal reflection on the topic. If you intend to quote or replicate any part of this presentation, acknowledgement of this document and other authors cited in this document as your sources would be greatly appreciated 1
Out of 197 companies surveyed, none met their multi-year projections 30% Plan 2005 25% Plan 2004 Plan 2003Performance (Return on capital) Plan 2002 Plan 2001 20% 15% 10% 5% 0% 2000 2001 2002 2003 2004 2005 2006 Source: Crafting and Executing Strategy, Thomson, Strickland III, Gamble 2
More than 1/3 of companies surveyed placedtheir performance realization at less than 50% Companies typically realize only about 60% of their strategies’ potential value because of defects and breakdowns in planning and execution – Michael Mankins and Richard Steele, Marakon Associates3
Session objective • To outline key factors that enable a well-executed strategy • To identify key areas that HR can really help the organization perform at their best4
Table of content • What is a strategic plan • How to translate a strategic plan into action plan? • What is HR’s (your) role? • Key takeaways5
What is a strategic plan and why do we needit?• What is a strategic plan? – A long-term business plan that outlines its vision, purpose and goals for a finite period of time – typically 3 – 5 years – A roadmap for the organization so to achieve its vision, fulfill its purpose alongside with meeting financial goals and shareholder requirement• Why do we need it? – Provide its stakeholders with a clear direction of growth – Enable trade-offs, resource allocation and decision making on day to day activities and investment – Provide a set of criteria and framework around which the appropriate new opportunities can be identified for pursuit6
What is good strategy versus a well-executedstrategy?• What is a good strategy? – Creates uniqueness, differentiation for customers that is hard to emulate – Creates value for not only the customers and shareholders but key stakeholders (suppliers, community, government etc) – Leverages one’s strengths to exploit opportunities and mitigate threats and enables the organization to learn and progress through optimization of resources• What is a well-executed strategy – Strategy is understood by the entire organization and aligned with everyone’s objectives with measurable outcomes – Functions and business units are aligned and work collaboratively – Results are reviewed and courses are adjusted accordingly to achieve the objectives – Outcomes are delivered7
The strategy-making and strategy-executing process is neither a linear process nor annual process Creating a Monitoring strategy to Implementing development,Developing a Setting evaluatingstrategic achieve the & executing performance & Objectivesvision objectives the strategy making corrective and vision adjustments Revise as needed in light of actual performance, changing conditions, new opportunities and new ideas Source: Crafting & Executing Strategy (Book)- Thomson, Strickland and Gamble 8 p.20
A second-rate strategy perfectly executed will beat a first-rate strategy poorly executed Richard M. Kovacevich, Chairman and CEO Wells Fargo9
Table of content • What is a strategic plan • How to translate a strategic plan into action plan? • What is HR’s (your) role? • Key takeaways10
The eight components of strategy executionprocess Building an organization with the Exercising strong competencies, leadership to drive capabilities, and Marshalling execution forward resource strengths to resource behind and attain execute strategy the drive for good operating successfully strategy execution excellence The action agenda Instilling a corporate for implementing Instituting policies culture that and executing and procedures promotes good strategy that facilitate strategy execution What to change or strategy execution improve How to get it done? Tying rewards and Adopting best incentives directly to practices and Installing information the achievement of striving for and operating strategic and continuous systems that enable financial targets improvement company personnel to carry out their strategic roles proficiently Source: Crafting and Executing Strategy, Thomson, Strickland III,11 Gamble p. 362
Where the performance goes?? inadequate poor senior uncom m ited leadership unapproved strategy consequences or leadership 2% 1% other obstacles inadequate redraws for failture 3% (including inadequateperformance or success skills & capabilities) monitoring 3% 1% 3% organizational silos and cultureblocking execution 4% unclearaccountability for execution 4%actions required to Average realizedexecute not clearly performance defined 62% 5% poorly communicated inadequate or strategy unavailable 5% resources Source: Crafting and Executing Strategy, Thomson, Strickland III, Gamble 12 7%
Table of content • What is a strategic plan • How to translate a strategic plan into action plan? • What is HR’s (your) role? • Key takeaways13
Let’s think about your role…• Gaps• Possible role / actions• What is required? Ease of implementation ? Timing• How do you know you are successful14
Let’s think about your role…Gaps Possible role Ease of implementation / What is How do you know required / Timing you are successful?Inadequate For human resources – identify talent and Use current talent review session to matchresources skill set pools; help prioritize current people with strategic priorities resources allocation to strategic priorities; Identify gaps – and build a recruitment / identify gap and build a plan to recruit, outsource plan for 2012 in the next 3 outsource to close the gap months Not all gaps will be close – short-term outsource ; long-term need to decide the appropriate modelRelevance Be the coach and facilitator between Map out key employee groups (levels or Everyone has anof strategy strategy / planning and employee groups functions) – 2 weeks MBOto that help use their language to translate Schedule workshops to translate strategy Part of annualfunctional strategy into meaningful actions into people’s objectives and actions employee Survey –activities (objective to ensure everyone understands clarity of roles andunclear what they need to do in their own language responsibilities and is aligned) – 2 monthsOrganizatio Work with senior executives to drive Create a series of corporate events that Part of the annualnal silos employee communication on company highlight corporate values and have employee surveyand direction and morale; competition to encourage employees toresistance Develop a culture of collaboration – help submitto change – drive employee events that break down Work wit h senior leadership to coach themsuboptimal siloes to drive change top downoutcome Revisit incentive system that is not Long-term review incentive system individual based 15
Three components of Building an OrganizationCapable of Proficient Strategy Execution • Putting together a strong management team • Recruiting and retaining talented employeesStaffing the organization • Developing a set of competencies and capabilities suited Building Core to the current strategy Competencies and • Updating and revising this set as external conditions and strategy changeCompetitive Capabilities • Training retraining employees as needed to maintain skills- based competencies Matching the • Instituting organizational arrangements that facilitate goodOrganization Structure strategy execution • Deciding how much decision-making authority to push to Strategy down to lower-level managers and front line employees Source: Crafting and Executing Strategy, Thomson, Strickland III, Gamble p. 364 16
Structuring the Work Effort to PromoteSuccessful Strategy Execution Decide which value chain activities to perform internally and which ones to outsource Make internally performed strategy –critical activities the main building blocks in the organization structure Decide how much authority to centralize at the top and how much to delegate to down-the-line managers and employees Provide for cross-unit coordination Provide for the necessary collaboration with suppliers and strategic allies Source: Crafting and Executing Strategy, Thomson, Strickland III, Gamble p. 374 17
Trends - Five tools of organizational design• Managers and workers empowered to act on their own judgments• Work process redesign (streamline)• Self-directed work teams• Rapid incorporation of Internet technology applications• Networking with outsiders to improve existing organizational capabilities and create new ones. Source: Crafting and Executing Strategy, Thomson, Strickland III, Gamble p. 384 18
Table of content • What is a strategic plan • How to translate a strategic plan into action plan? • What is HR’s (your) role? • Key takeaways19
Building an organization that executes welltakes time Key success factors Role • Coach • Leadership • Communication • Relentless communicator • Clarity, simplicity and relevance • Facilitator with an understanding employees’ levels, roles and needs • Accountability and performance management • Performance management & coach; Incentives system designer • Measurement • Monitor of key people measurements and linkages with performance Baby steps – pick a few key tasks and do them well20