Resource & Ulster Business School (Beatrice Atcheson HR Business Partner Resource)
Beatrice AtchesonHR Business Partner
• A little about us• Objectives with Ulster Business School• Outcomes• Learning
is a people business that provides supportservices to clientsEstablished in 2006, privately owned, we employ 7,800people throughout UK and Ireland
Our strategy :To grow our business in the sectors we have expertise by building ourreputation for excellent service and value for money that more thanmeets Client expectations and by doing so build strong client advocatesTo become an established and respected brand and be broadlyacknowledged as the leading expert provider of support services.To continually innovate in each of our core service lines and sectorsand maintain and build a sustainable business.Remain true to our values and build employee advocacy.
How can we achieve our objectives of growthand advocacy ?
Understand the market - our clientsDecide what’s important - our valuesDefine Management CapabilityListen to our employees – EESSystem & process third party accreditationPeople DevelopmentMeasureoutcomescelebrate successour kind of peoplecare
Our vision for the business school• To grow our people with the business growth• If we were to be acknowledged as experts in the services weprovide – we needed to develop leadership thinking• Our client value proposition includes credibility, quality andcreativity and we needed to develop competence and confidence• To create employee advocates with resource as a learningorganisation
Our Induction Programme our kind of people have a greatstart is level 2 qualificationOur GROW programme has been externallyaccredited as a level 3 Diploma in ManagementThe Inspirational Leadership programme allows our managersto collect credits towards a Bachelor of ScienceHonours Degree in Management Practice accreditedby the University of UlsterWe achieved Gold status IIP
Measure outcomes - Employee feedback1802 people achieved a recognised qualification in 2 years“resource is a great place to work” 87% of employees said yes up 7%86% agreed we provide all the training, skills, knowledge and expertise to fulfiltheir role up 6%84% of people said they have pride in what they do up 8%84% said they understood the importance of the role they have in providing agreat service up 6%Voluntary labour turnover at 17%
Measuring outcomes – Client Advocates91% of all client needs met - up 1%91% of all clients needs met in contract management - up 4%86% of all client needs met in innovation - up 4%87% of all client needs met with resource Corporate SocialResponsibilityClient Advocacy survey 2012
LearningsThe value of our accredited programmes to confidence andengagement is immense and helps build people from the insideout.People loved the work related learning and the links to thebusiness – our values and behaviour made it personal andconfirmed pride.We underestimated the commitment required to the amountof work involved and have not had enough time to reflectresource are more process focused and needed more structure