Communicating with stakeholders

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Communicating with stakeholders

  1. 1. Communicating with Stakeholders “The single biggest problem with communication is the illusion that it has taken place” George Bernard Shaw
  2. 2.  Obey the Conventions  Hello, How are you, My Name is, I am from  Manners  Be polite, don’t use slang or colloquialisms, say please and thank you  Respond rather than React  Active Listening  Plan  Alternatives, compromise, advice
  3. 3. Face to Face  Interviews  Meetings  Body Language, Personal Appearance, Grooming  Sales and Purchases  Shopping Lists, Print a Picture  Telephonic  Script your Dialogue
  4. 4. Written  Emails  Letters – Enquiry and Thanks  Formal Language, draft copy, spelling, professionalism, our brand  Posters & Adverts  Internal: what are you communicating, be specific, be brief  External: above, contact persons, numbers, emails
  5. 5. Our Digits  Address:  Dilworth Rural Campus  500 Lyons Road RD 1  Pokeno 2471  Email:  Your School Email, always CC your Mentor  Telephone:  09 2362000  Web:  www.dilworth.school.nz
  6. 6. Don’t land up Dead Remember, even if you are refused, declined or your stakeholder cannot help you, THANK them for their time and assistance.

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