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Power to the SMEs!

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What key strategies can learning designers and training departments use to better engage SMEs and create better learning outcomes? Slides from a MyKineo presentation on September 15, 2010 by Cammy Bean and Steve Lowenthal of Kineo.

Published in: Education

Power to the SMEs!

  1. 1.
  2. 2. Power to the SMEs! Empowering SMES to create better eLearning.<br />
  3. 3. Many of usstumble into this field because we were really good Subject Matter Experts with an aptitude for training. Is that you?<br />
  4. 4. Have you ever been a SME on an eLearning project?<br />
  5. 5. At a training department near you, SMEs are handing off their slide decks.<br />
  6. 6. You’re the ID who has to turn that dump into eLearning.<br />
  7. 7. You’ve got three short weeks to build it, but there’s too much to do! <br />*Time* ticking away: http://www.flickr.com/people/mike9alive/<br />
  8. 8. You want a more streamlined process and better eLearning outcomes.<br />
  9. 9. Help the SMEs see the forest and the trees with three key strategies.<br />
  10. 10. Define the design process so the SME knows their role and how they fit in. <br />
  11. 11. First, explain the design and development process. <br />
  12. 12. Provide a high-level view of the key project milestones.<br />
  13. 13. Clearly inform them what they need to do and how long it’s going to take.<br />
  14. 14. Emphasize the importance of face-to-face meetings and workshops.<br />
  15. 15. Second, help them visualize the inputs and the outputs.<br />
  16. 16. Show them examples of similar eLearning projects.<br />
  17. 17. Provide an example scoping document, script or PPT.<br />Initial scoping document<br />Storyboard/script in Word<br />Wireframe storyboard in PPT<br />
  18. 18. Provide templates for them to work with.<br />
  19. 19. Third, agree to your schedule and the way forward. <br />
  20. 20. Agree who is going to do what.<br />
  21. 21. Check availability and time and set realistic deadlines.<br />
  22. 22. Closely manage the SME and the process!<br />
  23. 23. Ask the right questions to get the right content. <br />
  24. 24. First, understand that your time with the SME is probably limited! <br />
  25. 25. Even the most committed SME may only have a short block of time.<br />
  26. 26. How can you get the most out of that time?<br />
  27. 27. Prepare the top five questions you want to ask. <br />
  28. 28. Question 1: What are the top five things people must know?<br />
  29. 29. Question 2: What key steps/processes people must follow to do this right?<br />
  30. 30. Question 3: What are the five most common mistakes people make?<br />
  31. 31. Question 4: Can you tell me five case studies or stories about the topic?<br />Storyteller: http://www.flickr.com/people/nickpiggott/<br />
  32. 32. Question 5: Where should people go for more help and information?<br />
  33. 33. What key questions do you ask a SME?<br />
  34. 34. Next, turn the answers into key teaching points. <br />
  35. 35. These teaching points will drive your design forward.<br />
  36. 36. Educate the SME on the basics of Instructional Design. <br />
  37. 37. First, determine if your SME even wants to know more about ID! <br />
  38. 38. Some SMEs may just not be interested in your ID mumbo jumbo.<br />
  39. 39. This may be their only training project, so it’s not worth your investment.<br />
  40. 40. If it is a good fit, proceed…<br />
  41. 41. If they’re willing, explain basic principles of ID and adult learning. <br />
  42. 42. Explain the basics of ADDIE (if that’s your model).<br />Analysis<br />Design<br />Development<br />Implementation<br />Evaluation<br />
  43. 43. Keep it practical with lots of examples.<br />
  44. 44. Share your learning model and explain why it’s a good approach.<br />This is one model we like to use, but do it your way!<br />
  45. 45. Share some learning tips.<br />
  46. 46. Tip 1: The expert no longer knowswhat he knows! Remember the novice.<br />
  47. 47. Tip 2: Content should be chunked to allow for the constraints of our brains.<br />
  48. 48. Tip 3: Providing context creates more memorable and sticky content.<br />
  49. 49. What learning theory or model or tip would you want to share with a SME?<br />
  50. 50. Create customized job aids.<br />
  51. 51. And of course, you’ll have more...but keep it simple!<br />
  52. 52. Finally, provide resources to learn more if they are so inclined. <br />
  53. 53. You’re a resource! Be a mentor!<br />
  54. 54. Check out the 60-Minute Masters.<br />http://www.kineolearning.com/60minutemasters/<br />
  55. 55. Read “Open-Source Instructional Design”.<br />http://www.amazon.com/Source-Instructional-Design-Nathan-Eckel/dp/142763596X<br />
  56. 56. Access useful tools and resources on MyKineo.<br />http://www.kineo.com/mykineo<br />
  57. 57. Define the design process so the SME knows their role and how they fit in. <br />
  58. 58. Ask the right questions to get the right content. <br />
  59. 59. Educate the SME on the basics of Instructional Design. <br />
  60. 60. Helping SMEs see the leaves…<br />
  61. 61. …the trees...<br />
  62. 62. …and the forest.<br />
  63. 63. I learned something new today that I think I’ll try out on my next project!<br /><ul><li>Yes!
  64. 64. No. I knew all of this already.
  65. 65. Maybe. But I need to know more.</li></li></ul><li>September 30: Build it fast, build it right – Product Knowledge e-Learning<br />October 14: Don’t be tone deaf! Creating tone of voice in e-Larning<br />Register at: http://www.kineo.com/mykineo/<br />
  66. 66. www.kineo.com/mykineo<br />
  67. 67. www.kineo.com<br />
  68. 68. steve.lowenthal@kineo.com<br />cammy.bean@kineo.com<br />

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