- Columbus, Ohio Area, United States
- Work Supervisor, IT Service Desk
- Industry Technology / Software / Internet
- About I am one, of a five member leadership team, leading the strategic direction of a new, dynamic IT Service Desk supporting some of the best retail brands including Justice for Girls and Lane Bryant, currently fielding over 6,000+ contacts per month from stores and corporate users. In this role, I oversee the development of the IT Service Desk including its human assets (11 direct reports solely), intellectual property such as branding, marketing communication/design and knowledge, and overall strategic direction alongside our Service Desk managers. I also am consistently evaluating new tools and services that can help our team to be more efficient. The most recent is a new IT Alerting pla...
