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Ruby Receptionists: Building a Culture of WOW to Delight Customers

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Ruby Receptionists Founder & CEO Jill Nelson shares the three driving forces behind a culture of WOW at Delight 2012.

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Ruby Receptionists: Building a Culture of WOW to Delight Customers

  1. 1. Know What You Stand For &Surround Yourself with People Who Stand for the Same
  2. 2. Systems and TrainingFor a Consistent Brand Experience Across Every Touchpoint
  3. 3. IncentInspireEmpower
  4. 4. 1. Know What You Stand For2. Systems and Training for Every Touchpoint3. Incent, Inspire, and Empower
  5. 5. Jill Nelsoncallruby.com

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