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Culture Powered
Growth
February 24, 2014
Culture Powered Growth | February 24, 2014
Culture Powered Growth | February 24, 2014
Culture Powered Growth | February 24, 2014
RUBY
PLANNING
PYRAMID

SCHEDULES
– Nuts and
bolts
ACTION STEPS –
This Quarter
GOAL (1 year)

TARGET (3-5 years)

PURPOSE (...
Culture Powered Growth | February 24, 2014
Hiring

Culture Powered Growth | February 24, 2014
DOW JONES FROM 2008 TO 2010

Culture Powered Growth | February 24, 2014
Ruby Values

Foster Happiness
Practice WOWism
Create Community
Innovate

Grow!
Culture Powered Growth | February 24, 2014
Ruby Receptionists Sales (1000s)
12,000

10,000

8,000

Values
Introduced

6,000

4,000

2,000

2003

2004

2005

2006

Cu...
Organizational Leadership Lesson Number One:

Know what it is you stand for (Mission, Vision, and
Values) and surround you...
Culture Powered Growth | February 24, 2014
Organizational Leadership Lesson Number Two:

Create Systems, Processes and Training across
every touch point for a consis...
Culture Powered Growth | February 24, 2014
Culture Powered Growth | February 24, 2014
Culture Powered Growth | February 24, 2014
Culture Powered Growth | February 24, 2014
Culture Powered Growth | February 24, 2014
Culture Powered
Management

Inspire

Incent

Empower

RESULTS

Culture Powered Growth | February 24, 2014
Reported Mistakes
9-Jul

14

2-Jul

13

25-Jun

20

18-Jun

16

11-Jun

26

4-Jun

21

28-May

27

21-May

13

14-May

22
...
Culture Powered Growth | February 24, 2014
Culture Powered
Management

Inspire

Incent

Empower

RESULTS

Culture Powered Growth | February 24, 2014
AdamEdgerton 1:16pm via
Twitter for Mac
Wow, now that's going
above and beyond. Big
thanks to @callruby from
@metaltoad!
y...
Culture Powered Growth | February 24, 2014
Culture Powered Growth | February 24, 2014
AN INSPIRING
OFFICE
Culture Powered Growth | February 24, 2014
Culture Powered
Management

Inspire

Incent

Empower

RESULTS

Culture Powered Growth | February 24, 2014
Culture Powered Growth | February 24, 2014
Culture Powered Growth | February 24, 2014
Culture-Powered Growth | February 24, 2014
INSERT WHITNEY
ROADSIDE REPAIR
SLIDE

Culture Powered Growth | February 24, 2014
NOT SO CASUAL FRIDAYS

Culture Powered Growth | February 24, 2014
Holidays at Ruby
Culture Powered Growth | February 24, 2014
Ruby 5 at 5
Sabbaticals
Organizational Leadership Lessons:

Know what it is you stand for (Mission, Vision, and
Values) and surround yourself with...
Jill Nelson Leadership Philosophy: Culture Powered Growth
Jill Nelson Leadership Philosophy: Culture Powered Growth
Jill Nelson Leadership Philosophy: Culture Powered Growth
Jill Nelson Leadership Philosophy: Culture Powered Growth
Jill Nelson Leadership Philosophy: Culture Powered Growth
Jill Nelson Leadership Philosophy: Culture Powered Growth
Jill Nelson Leadership Philosophy: Culture Powered Growth
Jill Nelson Leadership Philosophy: Culture Powered Growth
Jill Nelson Leadership Philosophy: Culture Powered Growth
Jill Nelson Leadership Philosophy: Culture Powered Growth
Jill Nelson Leadership Philosophy: Culture Powered Growth
Jill Nelson Leadership Philosophy: Culture Powered Growth
Jill Nelson Leadership Philosophy: Culture Powered Growth
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Jill Nelson Leadership Philosophy: Culture Powered Growth

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Ruby Receptionists Founder & CEO Jill Nelson shares her leadership philosophy with the University of Portland Pamplin School of Business during their Leadership Series.

Published in: Business
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Jill Nelson Leadership Philosophy: Culture Powered Growth

  1. 1. Culture Powered Growth February 24, 2014
  2. 2. Culture Powered Growth | February 24, 2014
  3. 3. Culture Powered Growth | February 24, 2014
  4. 4. Culture Powered Growth | February 24, 2014
  5. 5. RUBY PLANNING PYRAMID SCHEDULES – Nuts and bolts ACTION STEPS – This Quarter GOAL (1 year) TARGET (3-5 years) PURPOSE (why): CORE VALUES (how) ACCOUNTABILITIES – who ensures this gets done? (1 person)
  6. 6. Culture Powered Growth | February 24, 2014
  7. 7. Hiring Culture Powered Growth | February 24, 2014
  8. 8. DOW JONES FROM 2008 TO 2010 Culture Powered Growth | February 24, 2014
  9. 9. Ruby Values Foster Happiness Practice WOWism Create Community Innovate Grow! Culture Powered Growth | February 24, 2014
  10. 10. Ruby Receptionists Sales (1000s) 12,000 10,000 8,000 Values Introduced 6,000 4,000 2,000 2003 2004 2005 2006 Culture Powered Growth | February 24, 2014 2007 2008 2009 2010 2011 2012 2013
  11. 11. Organizational Leadership Lesson Number One: Know what it is you stand for (Mission, Vision, and Values) and surround yourself with an aligned staff who stand for the same things Culture Powered Growth | February 24, 2014
  12. 12. Culture Powered Growth | February 24, 2014
  13. 13. Organizational Leadership Lesson Number Two: Create Systems, Processes and Training across every touch point for a consistent brand experience Culture Powered Growth | February 24, 2014
  14. 14. Culture Powered Growth | February 24, 2014
  15. 15. Culture Powered Growth | February 24, 2014
  16. 16. Culture Powered Growth | February 24, 2014
  17. 17. Culture Powered Growth | February 24, 2014
  18. 18. Culture Powered Growth | February 24, 2014
  19. 19. Culture Powered Management Inspire Incent Empower RESULTS Culture Powered Growth | February 24, 2014
  20. 20. Reported Mistakes 9-Jul 14 2-Jul 13 25-Jun 20 18-Jun 16 11-Jun 26 4-Jun 21 28-May 27 21-May 13 14-May 22 7-May 49 30-Apr 57 23-Apr 49 16-Apr 53 0 10 20 30 40 50 60
  21. 21. Culture Powered Growth | February 24, 2014
  22. 22. Culture Powered Management Inspire Incent Empower RESULTS Culture Powered Growth | February 24, 2014
  23. 23. AdamEdgerton 1:16pm via Twitter for Mac Wow, now that's going above and beyond. Big thanks to @callruby from @metaltoad! yfrog.com/kj3y4ygj Hi Jenny… Please pass on a huge thank you to Desi and Michael for the Stormtrooper. The gift made absolutely everyone in the office light up! Taking the care to look into what we do, look at our company culture, and then send something like this to us goes above and beyond in terms of customer service and care. Thank you again, Griffin
  24. 24. Culture Powered Growth | February 24, 2014
  25. 25. Culture Powered Growth | February 24, 2014
  26. 26. AN INSPIRING OFFICE
  27. 27. Culture Powered Growth | February 24, 2014
  28. 28. Culture Powered Management Inspire Incent Empower RESULTS Culture Powered Growth | February 24, 2014
  29. 29. Culture Powered Growth | February 24, 2014
  30. 30. Culture Powered Growth | February 24, 2014
  31. 31. Culture-Powered Growth | February 24, 2014
  32. 32. INSERT WHITNEY ROADSIDE REPAIR SLIDE Culture Powered Growth | February 24, 2014
  33. 33. NOT SO CASUAL FRIDAYS Culture Powered Growth | February 24, 2014
  34. 34. Holidays at Ruby
  35. 35. Culture Powered Growth | February 24, 2014
  36. 36. Ruby 5 at 5 Sabbaticals
  37. 37. Organizational Leadership Lessons: Know what it is you stand for (Mission, Vision, and Values) and surround yourself with an aligned staff who stand for the same things Create Systems, Processes and Training across every touch point for a consistent brand experience Incent, inspire and empower your aligned team for stellar results Culture Powered Growth | February 24, 2014

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