FacilitatingHumansThe Art of Communication in a meeting-Centered workplaceCaitlin pottsUx practitionerMI UPA	  June 11, 20...
How many hours do we spend?
Meetings are…invaluable a waste of time1 2 3 4 5 6 7 8 9 10
Informationarchitectureexplainedbydan klynPoster forIA summit 2013
What do we mean when we say what we say?Dan KlynThe Understanding Group
WhatDo weMean by“done”?
What isa taxonomy?
Ontology + taxonomy
2 types of meetingsInformation-Sharing decision-focused1 2 3 4 5 6 7 8 9 10
Michael A. RobertoD.B.A., Harvard Business SchoolBryant UniversityThe art of critical decision makingAuthor of Why Great L...
1. Control2. Composition3. Communication4. ContextThe 4 c’s of decision making
Control(desired outcome)
4 questions1. What do I “know” already?2. Are there any peripheral touch points?3. What is the root question to be answere...
Composition(who should be there?)
4 important roles1. The Devil’s Advocate2. The Facilitator3. The Decision Maker4. The Expert
communication(facilitating discussion)
Whattypesofpeopledo youencounter?
reframingDid you mean…?
Whiteboardlove
context(establishing mood And expectations)
Edward tufteAuthor of:The Visual Display of Quantitative InformationVisual ExplanationsEnvisioning InformationBeautiful Ev...
bePrepared.
Getthereearly End20%early
Leavethemwantingmore.
Thanks!
Questions??????????????
Getintouch.caitlin.potts@covenanteyes.com@caitlinpottsEmail meTweet me
Facilitating Humans: the art of communication in a meeting-centered workplace
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Facilitating Humans: the art of communication in a meeting-centered workplace

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I spoke on the topic of facilitation at the June event for the Michigan Usability Professionals Association (MI UPA). Here are the slides from the event. Below you'll find the description used to promote the event.

Meetings are not a waste of time.

There, I said it.

Okay, but they CAN be, right? Believe me, I’ve been in them, myself. However, in the well-over 1000 hours I’ve spent attending and facilitating meetings, I’ve learned something. Meetings are not a waste of time. Poorly planned meetings with unclear goals and a lack of shared expectations are. So, how do we stop warming chairs in our conference rooms and start having productive meetings?

In this talk, I’ll share the nuggets of information that I’ve gleaned over the last 3.5 years of meeting facilitation. These nuggets include how to recognize and prepare for various categories of meetings, why Edward Tufte is my facilitation hero, and how information architecture concepts will help you run a better meeting (and have better conversations).

- See more at: http://www.michiganupa.org/#sthash.rZBSMbOu.dpuf

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Facilitating Humans: the art of communication in a meeting-centered workplace

  1. 1. FacilitatingHumansThe Art of Communication in a meeting-Centered workplaceCaitlin pottsUx practitionerMI UPA  June 11, 2013  
  2. 2. How many hours do we spend?
  3. 3. Meetings are…invaluable a waste of time1 2 3 4 5 6 7 8 9 10
  4. 4. Informationarchitectureexplainedbydan klynPoster forIA summit 2013
  5. 5. What do we mean when we say what we say?Dan KlynThe Understanding Group
  6. 6. WhatDo weMean by“done”?
  7. 7. What isa taxonomy?
  8. 8. Ontology + taxonomy
  9. 9. 2 types of meetingsInformation-Sharing decision-focused1 2 3 4 5 6 7 8 9 10
  10. 10. Michael A. RobertoD.B.A., Harvard Business SchoolBryant UniversityThe art of critical decision makingAuthor of Why Great Leaders Don’t Take Yes for an Answer andKnow What You Don’t Know: How Great Leaders Prevent ProblemsBefore They Happen  
  11. 11. 1. Control2. Composition3. Communication4. ContextThe 4 c’s of decision making
  12. 12. Control(desired outcome)
  13. 13. 4 questions1. What do I “know” already?2. Are there any peripheral touch points?3. What is the root question to be answered?4. What are the potential problems?
  14. 14. Composition(who should be there?)
  15. 15. 4 important roles1. The Devil’s Advocate2. The Facilitator3. The Decision Maker4. The Expert
  16. 16. communication(facilitating discussion)
  17. 17. Whattypesofpeopledo youencounter?
  18. 18. reframingDid you mean…?
  19. 19. Whiteboardlove
  20. 20. context(establishing mood And expectations)
  21. 21. Edward tufteAuthor of:The Visual Display of Quantitative InformationVisual ExplanationsEnvisioning InformationBeautiful Evidence
  22. 22. bePrepared.
  23. 23. Getthereearly End20%early
  24. 24. Leavethemwantingmore.
  25. 25. Thanks!
  26. 26. Questions??????????????
  27. 27. Getintouch.caitlin.potts@covenanteyes.com@caitlinpottsEmail meTweet me

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