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Facilitating Humans: the art of communication in a meeting-centered workplace

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Facilitating Humans: the art of communication in a meeting-centered workplace

I spoke on the topic of facilitation at the June event for the Michigan Usability Professionals Association (MI UPA). Here are the slides from the event. Below you'll find the description used to promote the event.

Meetings are not a waste of time.

There, I said it.

Okay, but they CAN be, right? Believe me, I’ve been in them, myself. However, in the well-over 1000 hours I’ve spent attending and facilitating meetings, I’ve learned something. Meetings are not a waste of time. Poorly planned meetings with unclear goals and a lack of shared expectations are. So, how do we stop warming chairs in our conference rooms and start having productive meetings?

In this talk, I’ll share the nuggets of information that I’ve gleaned over the last 3.5 years of meeting facilitation. These nuggets include how to recognize and prepare for various categories of meetings, why Edward Tufte is my facilitation hero, and how information architecture concepts will help you run a better meeting (and have better conversations).

- See more at: http://www.michiganupa.org/#sthash.rZBSMbOu.dpuf

I spoke on the topic of facilitation at the June event for the Michigan Usability Professionals Association (MI UPA). Here are the slides from the event. Below you'll find the description used to promote the event.

Meetings are not a waste of time.

There, I said it.

Okay, but they CAN be, right? Believe me, I’ve been in them, myself. However, in the well-over 1000 hours I’ve spent attending and facilitating meetings, I’ve learned something. Meetings are not a waste of time. Poorly planned meetings with unclear goals and a lack of shared expectations are. So, how do we stop warming chairs in our conference rooms and start having productive meetings?

In this talk, I’ll share the nuggets of information that I’ve gleaned over the last 3.5 years of meeting facilitation. These nuggets include how to recognize and prepare for various categories of meetings, why Edward Tufte is my facilitation hero, and how information architecture concepts will help you run a better meeting (and have better conversations).

- See more at: http://www.michiganupa.org/#sthash.rZBSMbOu.dpuf

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Facilitating Humans: the art of communication in a meeting-centered workplace

  1. 1. Facilitating HumansThe Art of Communication in a meeting-Centered workplace Caitlin potts Ux practitioner MI UPA  June 11, 2013  
  2. 2. How many hours do we spend?
  3. 3. Meetings are… invaluable a waste of time 1 2 3 4 5 6 7 8 9 10
  4. 4. Information architecture explained by dan klyn Poster for IA summit 2013
  5. 5. What do we mean when we say what we say? Dan Klyn The Understanding Group
  6. 6. What Do we Mean by “done”?
  7. 7. What is a taxonomy?
  8. 8. Ontology + taxonomy
  9. 9. 2 types of meetings Information-Sharing decision-focused 1 2 3 4 5 6 7 8 9 10
  10. 10. Michael A. Roberto D.B.A., Harvard Business School Bryant University The art of critical decision making Author of Why Great Leaders Don’t Take Yes for an Answer and Know What You Don’t Know: How Great Leaders Prevent Problems Before They Happen  
  11. 11. 1. Control 2. Composition 3. Communication 4. Context The 4 c’s of decision making
  12. 12. Control (desired outcome)
  13. 13. 4 questions 1. What do I “know” already? 2. Are there any peripheral touch points? 3. What is the root question to be answered? 4. What are the potential problems?
  14. 14. Composition (who should be there?)
  15. 15. 4 important roles 1. The Devil’s Advocate 2. The Facilitator 3. The Decision Maker 4. The Expert
  16. 16. communication (facilitating discussion)
  17. 17. What types of people do you encounter?
  18. 18. reframing Did you mean…?
  19. 19. Whiteboard love
  20. 20. context (establishing mood And expectations)
  21. 21. Edward tufte Author of: The Visual Display of Quantitative Information Visual Explanations Envisioning Information Beautiful Evidence
  22. 22. be Prepared.
  23. 23. Get there early End 20% early
  24. 24. Leave them wanting more.
  25. 25. Thanks!
  26. 26. Questions? ?? ? ? ? ? ? ? ? ? ? ? ?
  27. 27. Get in touch. caitlin.potts@covenanteyes.com @caitlinpotts Email me Tweet me

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