1.
Facilitating
HumansThe Art of Communication in a meeting-Centered workplace
Caitlin potts
Ux practitioner
MI UPA
June 11, 2013

2.
How many hours do we spend?

3.
Meetings are…
invaluable a waste of time
1 2 3 4 5 6 7 8 9 10

4.
Information
architecture
explained
by
dan klyn
Poster for
IA summit 2013

5.
What do we mean when we say what we say?
Dan Klyn
The Understanding Group

6.
What
Do we
Mean by
“done”?

7.
What is
a taxonomy?

8.
Ontology + taxonomy

9.
2 types of meetings
Information-Sharing decision-focused
1 2 3 4 5 6 7 8 9 10

10.
Michael A. Roberto
D.B.A., Harvard Business School
Bryant University
The art of critical decision making
Author of Why Great Leaders Don’t Take Yes for an Answer and
Know What You Don’t Know: How Great Leaders Prevent Problems
Before They Happen

11.
1. Control
2. Composition
3. Communication
4. Context
The 4 c’s of decision making

12.
Control
(desired outcome)

13.
4 questions
1. What do I “know” already?
2. Are there any peripheral touch points?
3. What is the root question to be answered?
4. What are the potential problems?

14.
Composition
(who should be there?)

15.
4 important roles
1. The Devil’s Advocate
2. The Facilitator
3. The Decision Maker
4. The Expert

16.
communication
(facilitating discussion)

17.
What
types
of
people
do you
encounter?

18.
reframing
Did you mean…?

19.
Whiteboard
love

20.
context
(establishing mood And expectations)

21.
Edward tufte
Author of:
The Visual Display of Quantitative Information
Visual Explanations
Envisioning Information
Beautiful Evidence

22.
be
Prepared.

23.
Get
there
early End
20%
early

24.
Leave
them
wanting
more.

25.
Thanks!

26.
Questions?
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27.
Get
in
touch.
caitlin.potts@covenanteyes.com
@caitlinpotts
Email me
Tweet me