Building the competence of your workforce | Teresa Budworth, Chief Executive, NEBOSH

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Global HSE Conference | Sept 26 - 27 2013 | New Delhi, India

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Building the competence of your workforce | Teresa Budworth, Chief Executive, NEBOSH

  1. 1. Technical Session # (Include session no.) Topic : (Include topic name) Building the competence of your workforce Teresa Budworth Chief Executive NEBOSH
  2. 2. Technical Session # (Include session no.) Topic : (Include topic name) Competence & safety • The contribution of human factors to accidents at work. • Identifying, assessing and reducing to risk of human errors. • Competency Management Systems • Securing competence in health and safety professionals.
  3. 3. Technical Session # (Include session no.) Topic : (Include topic name) Swiss Cheese Model
  4. 4. Technical Session # (Include session no.) Topic : (Include topic name) Updated Swiss Cheese Model
  5. 5. Technical Session # (Include session no.) Topic : (Include topic name) Human Failure • Errors • Violations – Routine – Situational – Exceptional
  6. 6. Technical Session # (Include session no.) Topic : (Include topic name) Human Error • Rasmussens Model – Skills based – Rules based – Knowledge based
  7. 7. Technical Session # (Include session no.) Topic : (Include topic name) Types of Error • Skills based – Slips – Lapses • Rule based – Mistakes – Misperceptions • Knowledge based – Mistakes
  8. 8. Technical Session # (Include session no.) Topic : (Include topic name) Minimising error • Job Factors • Organisational Factors • Individual Factors
  9. 9. Technical Session # (Include session no.) Topic : (Include topic name) Job factors • Analysis of tasks and appraisal of likely errors. • Work planning • Ergonomics – layout of control panels, – displays of process information, – control devices, – balance between automatic and human contribution to safety actions • Design of procedures • Environmental factors, lighting, noise, etc.
  10. 10. Technical Session # (Include session no.) Topic : (Include topic name) Organisational Factors • Scheduling of work patterns to control fatigue and stress. • Clear safe systems of work and barriers to their abuse • Learning from previous incidents • Two-way communications • Clear processes for co-ordination and defining responsibilities
  11. 11. Technical Session # (Include session no.) Topic : (Include topic name) Individual factors • Skill and competence levels defined • Policies to detect and deal with drug or alcohol use impairing performance • Processes for support in the event of medical problems
  12. 12. Technical Session # (Include session no.) Topic : (Include topic name) Competence • Prevents knowledge based error • Repertoire of rule based behaviours
  13. 13. Technical Session # (Include session no.) Topic : (Include topic name) Bow Tie Model Fault and Hazard Analysis Consequence and escalation analysis Event Engineered System Human Engineered System Human Prevention & control barriers Mitigation Barriers Causal Direction
  14. 14. Technical Session # (Include session no.) Topic : (Include topic name) Accident at Esso Plant, Longford, Victoria, Australia • Operators did not understand dangers of cold metal embrittlement • Carried out incorrect sequence of actions. • Organisational failures – Previous incidents not investigated – resident engineers removed – no one to refer to for an expert opinion – Assessment could be passed without understanding significance of answers
  15. 15. Technical Session # (Include session no.) Topic : (Include topic name) COMAH Requirements • Human reliability • Structured identification – Safety-critical tasks, – Procedures and responsibilities in the measures for prevention, control and mitigation • Establish and assure competence
  16. 16. Technical Session # (Include session no.) Topic : (Include topic name) Competence “Health and safety competence is the combination of knowledge, skills and experience that ensures roles are fulfilled and tasks completed with due regard to the hazards involved and the risk control measures necessary.”
  17. 17. Technical Session # (Include session no.) Topic : (Include topic name) Competence stages for the individual
  18. 18. Technical Session # (Include session no.) Topic : (Include topic name) The Rumsfeld Aphorism “As we know, there are known knowns. These are things we know we know. We also know there are known unknowns. That is to say we know there are some things we do not know. But there are also unknown unknowns – the ones we don’t know we don’t know” Donald Rumsfeld, 12 February 2002
  19. 19. Technical Session # (Include session no.) Topic : (Include topic name) Competence Management System Establish requirements Design Implement Maintain Competence Audit & Review
  20. 20. Technical Session # (Include session no.) Topic : (Include topic name) Establish Requirements • Purpose & scope – Where is competence required to control risks? • Establish competence standards
  21. 21. Technical Session # (Include session no.) Topic : (Include topic name) Design the CMS • Procedures, methods and work instructions to operate CMS developed • Establish how each competence standards is met and assessed • Identify learning needs • Maintain managers’ competency
  22. 22. Technical Session # (Include session no.) Topic : (Include topic name) Implement CMS • Select and recruit • Train, develop and assess • Control activities – Staff & contractors – Only undertake work for which they are competent
  23. 23. Technical Session # (Include session no.) Topic : (Include topic name) Maintain competence • Monitor and reassess performance • Update competence • Manage sub-standard performance • Keep records
  24. 24. Technical Session # (Include session no.) Topic : (Include topic name) Competence Management System Establish requirements Design Implement Maintain Competence Audit & Review
  25. 25. Technical Session # (Include session no.) Topic : (Include topic name) Competence of Safety Professionals What knowledge, skills and behaviours underpin competent performance?
  26. 26. Technical Session # (Include session no.) Topic : (Include topic name) Education and training • Knowledge: – Identification, evaluation & control of hazards • Skills: – Investigation, interviewing, auditing, communication… • Behaviours: – Influencing, motivating, reflective practice
  27. 27. Technical Session # (Include session no.) Topic : (Include topic name) Summary • Competence is key in ensuring safety • Training & experience do not guarantee competence • Consider – Competence Management Systems – Systematic training needs analysis – Underpinning knowledge – Performance based assessment

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