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Social Knowledge Management


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Presentation 2009.11.06, INFS 890 Seminar, Dakota State University

Cory Allen Heidelberger discusses "social knowledge management," the capture, creation, sharing, and application of knowledge outside specific firm/organization boundaries for the benefit of the community. The presentation is a brief overview of the subject of my dissertation, being composed online right now at Come read, come participate!

Published in: Education, Business

Social Knowledge Management

  1. 1. Social Knowledge Management<br />INFS 890 Seminar Presentation<br />Friday, November 6, 2009<br />Cory Allen Heidelberger<br />
  2. 2. Questions (yes, for you!)<br />Can knowledge management take place outside the firm?<br />If so, would such knowledge management follow different rules?<br />Who manages social knowledge?<br />
  3. 3. Roadmap<br />KM/SKM definitions <br />What SKM is not... what it is<br />A little theory (Laszlo & Laszlo)<br />Who does SKM?<br />books? news? folklore? Web?<br />Reimagine Rural<br />
  4. 4. Knowledge Management Defined<br />“doing what is needed to get the most out of knowledge resources” (Becerra-Fernandez et al., 2004)<br />Wikipedia (yes, Wikipedia!)<br />“a range of practices used in an organisation to identify, create, represent, distribute and enable adoption of insights and experiences”<br />organisation: read business? <br />“employees, customers, vendors”<br />focus on K as “enterprise resource”<br />Davenport & Prusak: business decisions, competitive advantage<br />counter: NASA<br />Becerra-Fernandez, I., Gonzalez, A., & Sabherwal, R. (2004). Knowledge Management: Challenges, Solutions and Technologies (Har/Cdr.). Upper Saddle River, NJ: Prentice Hall.<br />
  5. 5. Social Knowledge Management<br />not just social media applied to KM<br />Inmagic<br />CollabNet team work for military<br />KM + “Twitter”: tech focus doesn’t change basic nature<br />Geoff Spick. (n.d.). Inmagic Cozies Up to MOSS for Social Knowledge Management. Retrieved October 6, 2009.<br />Martin, G. (2009). On CollabNet - Social Knowledge Management. Retrieved October 6, 2009.<br />Sachoff, M. (2009, May 7). Implementing Social Knowledge Management. Retrieved October 6, 2009.<br />
  6. 6. Social Knowledge<br />social knowledge: knowledge shared by a group<br />--group may transcend organizational boundaries<br />Von Krogh, G., Ichijo, K., & Nonaka, I. (2000). Enabling Knowledge Creation: How to Unlock the Mystery of Tacit Knowledge and Release the Power of Innovation. Oxford: Oxford University Press.<br />
  7. 7. Social Knowledge Management<br />SK + M, not KM + S<br />takes place across/outside organizations<br />aims beyond competitive advantage<br />aims for social benefit<br />
  8. 8. SKM: Theoretical Basis<br />Laszlo, K. C., & Laszlo, A. (2002). Evolving knowledge for development: The role of knowledge management in a changing world. Journal of Knowledge Management, 6(4), 400-412.<br />
  9. 9. L&L: Three kinds of business knowledge<br />atomistic<br />improving internal processes<br />think Taylor, scientific management<br />egocentric<br />gathering external knowledge<br />think Porter: market, industry, customers<br />evolutionary<br />innovation, corporate citizenship, global good<br />
  10. 10. Paradigm...<br />traditional KM business metaphors: <br />jungle<br />warfare<br />machine<br />“mechanisitic”, “reductionistic” – traditional scientific paradigm<br />
  11. 11. ...paradigm shift?<br />evolutionary knowledge/SKM metaphor: organism<br />In a highly interconnected world, the field of knowledge management faces the challenge of making concrete and relevant contributions for the betterment of society and not only for promotion of competitive advantage for business” (Laszlo & Laszlo, 2002)<br />produce human/social capital<br />
  12. 12. SKM: Whose Job Is It?<br />social knowledge shared, open access<br />not seeking competitive advantage... so why invest?<br />tragedy of the commons?<br />
  13. 13. SKM: Possible Actors<br />news?<br />books?<br />folklore?<br />Web?<br />
  14. 14. An example?<br />
  15. 15. Future Directions<br />Compare knowledge management on firm level and social level<br />Investigate how individuals/groups use online tools for social knowledge management<br />
  16. 16. Questions? Musings? Speculation?<br />Thank you for participating!<br />