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Case presentation - Information and Communication Technologies in Microfinance

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Gadwin Handumon discusses the way Paglaum Multipurpose Cooperative has utilised information and communication technologies in Misamis Occidental (Jan 30, PACAP Community Development Forum: Microfinance Amidst the Global Financial Crisis).

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Case presentation - Information and Communication Technologies in Microfinance

  1. 1. <ul><li>Microfinance Development Forum </li></ul><ul><li>Amidst Global Crisis </li></ul><ul><li>JANUARY 29-30,2009 @ CROWNE PLAZA, ORTIGAS AVE. COR. ADB AVENUE, PASIG CITY </li></ul>“ GAINING CONNECTIVITY, INNOVATIVE TECHNOLOGIES… IN MICROFINANCE” BY: MR. GADWIN E. HANDUMON General Manager
  2. 2. Outline of the Presentation <ul><li>Glimpse of Paglaum and its Geographical Location </li></ul><ul><li>Brief Description of Partnership with AusAID-PACAP </li></ul><ul><li>Innovations using Information Communication Technology </li></ul><ul><li>Significant Impact </li></ul>
  3. 3. Misamis Occidental
  4. 7. LINKAGES & PARTNERSHIP NLDC PAGLAUM MULTI-PURPOSE COOPERATIVE WAS ADJUDGED AS MOST OUTSTANDING COOPERATIVE IN THE PHILIPPINES ON THE“COOP-LGU PARTNERSHIP AWARDS 2006”
  5. 8. PARTNERSHIP: PHILIPPINES-AUSTRALIA COMMUNITY ASSISTANCE PROGRAM
  6. 9. The FOCAS Areas Iligan Bay FOCAS Mt. Malindang FOCAS Save Labo River FOCAS Coco Industry FOCAS N PACAP
  7. 12. Project Launching
  8. 13. ROLE OF PAGLAUM MICROFINANCE IN REACHING OUT TO RURAL COMMUNITIES
  9. 14. Programs and Services <ul><li>LOANS: </li></ul><ul><li>* Regular Loans </li></ul><ul><li>* MAP (Micro-Assistance Program) * Medal PangNegosyo </li></ul><ul><li>* SSS Pension Loan * Disconnection Loan </li></ul><ul><li>* Rice Loan * Barangay Officials Livelihood Assistance Loan (BOLA) </li></ul><ul><li>* Market Vendors Assistance Loan * Express Loan </li></ul><ul><li>* Spare Parts Loan * Micro Solar Energy Loan </li></ul><ul><li>* Loan Against Deposits </li></ul><ul><li>* MICROFINANCE LOAN </li></ul><ul><li>-Micro-Regular Loan -Micro-Agri-aqua Loan </li></ul><ul><li>>Project Loan >Production Loan </li></ul><ul><li>>Medical Loan >Refinancing Loan </li></ul><ul><li>>Housing Loan >Livestock Loan </li></ul><ul><li>>Rice Loan >Farm Mortgage Loan </li></ul><ul><li>>Disconnection Loan >Fishing/ Farming Equipment </li></ul><ul><li>>Educational Loan Loan </li></ul>SAVINGS: * Regular Savings * Youth/Kiddie Savings * Progressive Savings Deposit * Time Deposit * Fixed Deposit * Pinoy Coop ATM
  10. 15. <ul><li>Special Project: Business Dev’t Center </li></ul><ul><li>*Ticketing Services *Unlimited Printing </li></ul><ul><li>*Loading/ reloading *Scanning & Laminating </li></ul><ul><li>*Internet Café services *Encoding </li></ul><ul><li>*Photocopy & Reproduction Center *Western Union </li></ul><ul><li>*NCASH Card </li></ul><ul><li>INSURANCE: </li></ul><ul><li>* CLPP (Coop Loan Protection Plan) </li></ul><ul><li>*MYRACL (Member Yearly Renewable Accident-Life Burial Services) </li></ul><ul><li>*GADD & D (Group Accidental Death, Disablement & Dismemberment) </li></ul><ul><li>*Non-life Insurance (FICA, Vehicle, Fire) </li></ul><ul><li>*Family Group Insurance </li></ul><ul><li>*MMAF (Member Mortuary Assistance Fund) </li></ul><ul><li>*MMF (Member Mortuary Fund) </li></ul>Programs and Services
  11. 16. Farm Level Grains Center(FLGC) -III A One-Stop-Shop service for the farmers wherein PMPC initiated the so-called “ICO” initial coop offering- wherein an ordinary Farmer can invest his/her P 10.00 for this community project (FLGC) this was made possible thru a collaborative efforts of the Gov’t Agencies : DA, NFA, LGU, Cooperators, & Community. SERVICES OFFERED: * Palay Marketing * Computerized Mechanical Dryer * Solar Drying * Rice Milling *Trucking Services *10,000 bags warehousing capacity
  12. 17. <ul><li>PAGLAUM LABORATORY COOP for Children and Youth </li></ul>
  13. 18. SHS Roof Mounted SHS Pole Ground Mounted Solar Home System Installation Helps provide light to off-grid areas through MICRO-SOLAR Energy
  14. 19. MFI for IPs SHEG PWD
  15. 20. PAGLAUM SITUATIONER <ul><li>The numerous programs & services serving the vast number of membership using the traditional simple financial transactions will limit the advancement of the cooperative. </li></ul><ul><li>Paglaum acknowledged its limited technical capacity so that it has tapped experts on delivering ICT’s as a service </li></ul>
  16. 21. COOPERATIVE ISSUES: <ul><li>Difficulty in </li></ul><ul><ul><li>Reaching remote coop members </li></ul></ul><ul><ul><li>Creating consolidated reports </li></ul></ul><ul><ul><li>Standardizing coop processes </li></ul></ul><ul><ul><li>Members Accounts Mgt. </li></ul></ul><ul><ul><li>Operations Updates </li></ul></ul><ul><li>Technical Limitations on </li></ul><ul><ul><li>System database size </li></ul></ul><ul><ul><li>Inter-branch connections </li></ul></ul><ul><ul><li>Account access </li></ul></ul>
  17. 22. INNOVATION: INFORMATION COMMUNICATION TECHNOLOGY
  18. 23. ADOPTION OF MICROBANKING SYSTEM
  19. 24. Microbanking System - R esolved! <ul><li>INSTITUTION: </li></ul><ul><ul><li>Strengthen Security & Control </li></ul></ul><ul><ul><li>Automatic data recovery </li></ul></ul><ul><ul><li>With system audit trail </li></ul></ul><ul><ul><li>Real time & fast transactions </li></ul></ul><ul><ul><li>At par with other financial institutions </li></ul></ul>
  20. 25. <ul><li>GENERAL MEMBERSHIP: </li></ul><ul><ul><li>Updated records </li></ul></ul><ul><ul><li>Well-disciplined in terms </li></ul></ul><ul><ul><li>of repayment </li></ul></ul><ul><ul><li>Computerized passbook printing </li></ul></ul><ul><ul><li>Increase savings generation </li></ul></ul><ul><ul><li>Transparency on members’ </li></ul></ul><ul><ul><li>record </li></ul></ul><ul><ul><li>Boosts members’ morale </li></ul></ul>Microbanking System - R esolved!
  21. 26. MAINSTREAMING MFI THRU ATM AS OF DEC. 31,2008: RANKED 224 IN TERMS OF SWITCH TRANSACTIONS OUT OF 3,315 MEGALINK CONNECTED NATIONWIDE
  22. 27. ATM new kick of service to MFIs <ul><li>Linking with banking institutions </li></ul><ul><li>Literacy </li></ul><ul><li>Easy & Wide Access </li></ul><ul><li>Image Building </li></ul><ul><li>Poorest to step on </li></ul><ul><li>the eco-ladder </li></ul><ul><li>Communications & Transportation </li></ul>
  23. 28. One Card Network / Western Union <ul><li>For MFIs: </li></ul><ul><ul><li>Better personal cash management </li></ul></ul><ul><ul><li>Easy bills payment </li></ul></ul><ul><ul><li>Card to card transfer benefits </li></ul></ul><ul><ul><li>Mobile top up discounts </li></ul></ul><ul><ul><li>Mobile retailer package </li></ul></ul><ul><li>For PMPC: </li></ul><ul><ul><li>Increase membership </li></ul></ul><ul><ul><li>Adds revenue to cooperative </li></ul></ul><ul><ul><li>Easy information access </li></ul></ul><ul><ul><li>Added service offered to members </li></ul></ul><ul><ul><li>Easy disbursements of funds </li></ul></ul><ul><ul><li>Global market reach and presence </li></ul></ul>Mobile Top-Up Bill's Pay Card2card Transfer Remittances
  24. 29. PAGLAUM PARTNERS WITH A GIANT COMPANY FOR CONNECTIVITY Web Site Builder *Security Camera *Multiple Sites Channel Monitoring/Playback PLDT IPVPN Connectivity
  25. 30. PLDT – IPVPN A retail solution that links all the coops branches to its head office, enabling them to electronically monitor its business transactions, any time of the day. PMPC Head Office Pagadian Branch Calamba Branch Oroquieta Branch
  26. 31. MFI ONLINE MARKET NAVIGATION <ul><li>Expanding market reach thru KIVA.org </li></ul>PAGLAUM CLIENT
  27. 32. $ $ $ Approve & Disburse Loan Post client data on Kiva Receive 0% bulk loan from Kiva Note the delinquencies + final impact Repayments deducted from new loans Social Investor &quot;funds&quot; client profiles
  28. 33. BEATING THE BARRIERS: <ul><li>*UNCONNECTED ISLAND OF INFORMATIONS </li></ul><ul><li>*INVESTMENTS- HIGH UPFRONT COSTS </li></ul><ul><li>*LACK OF IN-HOUSE TECHNICAL EXPERTISE </li></ul><ul><li>*EDUCATING GRASSROOT- MEMBERS ON INNOVATIONS </li></ul><ul><li>*SUPPORT MECHANISMS IN DEVELOPMENT & MAINTENANCE </li></ul>
  29. 34. Significant Results in the Operations
  30. 35. Significant Results in the Operations MEMBERSHIP GROWTH 187% SAVINGS GROWTH 62% CAPITALIZATION GROWTH 171% PORTFOLIO GROWTH 105% ASSET GROWTH 128%
  31. 36. This is a call to eradicate poverty and develop the community thru people’s empowerment We offer you partnership with Paglaum Multi-Purpose Cooperative & Paglaum Community Development Foundation Incorporated &quot;Let us all work together&quot;
  32. 37. Daghang Salamat!

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