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©2021 Cprime, Inc. All rights reserved and no copying without express written permission. WWW.CPRIME.COM | 877.753.2760
EN...
Message Driven Agility with
HOUSEKEEPING ITEMS
Audio is streamed through
your computer speakers, so
make sure your audio is on
and turned up.
The reco...
OUR SPEAKERS
Matthijs van Leeuwen
@MattICE
Solutions Engineer
Cprime
Johnson Wang
@jdubs
Senior Consultant
Cprime
Alex Mui...
What is ”Slack” an acronym for?
Answer:
Searchable Log of All
Communication and Knowledge
AGENDA
01 THE BIG IDEA: MESSAGE DRIVEN AGILITY
02 WHY YOU SHOULD CARE
03 SLACK + ATLASSIAN USE CASES
04 KEEP THE CONVERSAT...
POLL QUESTION #1
Rate your company’s usage and adoption of Slack:
A. Interested in Slack but still primarily using e-mails...
POLL QUESTION #2
Rate your company’s usage and adoption of Atlassian tools:
A. Interested in Atlassian but not using it ye...
- Workspace(s)
- Channels
- DMs
- Apps / integrations
- Projects
- Issues
- Workflows
- Apps / integrations
By using Slack with Atlassian - and positioning it
as more than just a chat tool - you will take
advantage of the agility ...
Time savings of over 6 hours/ week (64%)
Improved Collaboration (86%)
Reducing manual tasks w/ automation (71%)
Improved C...
- Empathy
- Courtesy
- Thriving
- Craftsmanship
- Playfulness
- Solidarity
- Open company, no bullsh*t
- Build with heart ...
- Free
- Pro
- Business+
- Enterprise Grid
- Cloud
- Free
- Standard
- Premium
- Enterprise
- Data Center
SLACK + ATLASSIAN: WHAT’S POSSIBLE
• Create a culture of transparency and collaboration
• Collaboration hub for the full t...
CUSTOMER
AND MANY, MANY MORE!
+
AGILITY IN ACTION
Incident Management
Lead Flow Management
Service Request Management
AGILITY IN ACTION
INCIDENT MANAGEMENT
Without Slack
INCIDENT MANAGEMENT
Incident alerts sent to
shared e-mail inbox;
slow and
unresponsive
Who’s on duty? Triage...
INCIDENT MANAGEMENT –
JIRA SERVICE MANAGEMENT
SLACK HALP
Monitoring & Alerting
Receives alert from
Prometheus and sends
to...
LEAD FLOW MANAGEMENT
Without Slack
LEAD CAPTURE
New leads via shared
inbox; unstructured
information
New or existing
customer? Prior
engagement...
With Slack
LEAD CAPTURE
SLACK
Sales team channel;
contextualized
conversations;
respond to customer
WORKFLOW BUILDER
Stand...
SERVICE REQUEST MANAGEMENT
Without Slack
SERVICE REQUEST MANAGEMENT
Shared email inbox
where key
information gets
lost in Reply Alls
Who’s working on...
With Slack
SERVICE REQUEST MANAGEMENT
SLACK
Shared team/project
channel;
contextualized
conversations;
Threads
WORKFLOW BU...
KEY TAKEAWAYS
• Slack ♥️ Atlassian
• Integrate, standardize, automate
• Outcomes > output
• “Mean time to pivot”
QUESTIONS?
WWW.CPRIME.COM | 877.753.2760
QUESTIONS?
KEEP THE CONVERSATION GOING…
• Connect:
• [ Alex Muir: https://www.linkedin.com/in/alexlmuir/ ]
• [ Matthijs van Leeuwen: ...
FOLLOW US ON SOCIAL MEDIA
Share in the conversation & keep updated on
thought leadership, events & more!
QUESTIONS?
WWW.CPRIME.COM | 877.753.2760
THANK YOU
WWW.CPRIME.COM | 877.753.2760
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Slack + Atlassian Integration: Use Automation to Remove Organization Silos and Build a Collaboration Hub for Different Functional Groups

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An often neglected success factor in scaling agility is strategically connecting the big picture view across the organization. Teams gravitate to working in functional silos with independent and uncoordinated workflows across people, processes, and products, causing low business outcome predictability (<50%) due to poorly defined roles and disconnected collaboration.

In this webinar, we will highlight the differences between organic and intentional collaboration and why when collaboration is not strategically architected, predictability, visibility, and governance suffer as a result.

We will show specific use cases of how Slack messaging-driven collaboration and specifically its integration with your large work items in a tool like Atlassian enables business process automation, decision automation for effortless process automation, visibility, and productivity.

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Slack + Atlassian Integration: Use Automation to Remove Organization Silos and Build a Collaboration Hub for Different Functional Groups

  1. 1. ©2021 Cprime, Inc. All rights reserved and no copying without express written permission. WWW.CPRIME.COM | 877.753.2760 ENTERPRISE SOLUTIONS
  2. 2. Message Driven Agility with
  3. 3. HOUSEKEEPING ITEMS Audio is streamed through your computer speakers, so make sure your audio is on and turned up. The recording and slides will be sent to everyone via email within 24-48 hours after the webinar concludes. Submit questions any time during this presentation via the Q&A box on the bottom panel of your screen.
  4. 4. OUR SPEAKERS Matthijs van Leeuwen @MattICE Solutions Engineer Cprime Johnson Wang @jdubs Senior Consultant Cprime Alex Muir @AlexMuir Consultant & Moderator Cprime
  5. 5. What is ”Slack” an acronym for?
  6. 6. Answer: Searchable Log of All Communication and Knowledge
  7. 7. AGENDA 01 THE BIG IDEA: MESSAGE DRIVEN AGILITY 02 WHY YOU SHOULD CARE 03 SLACK + ATLASSIAN USE CASES 04 KEEP THE CONVERSATION GOING/Q&A
  8. 8. POLL QUESTION #1 Rate your company’s usage and adoption of Slack: A. Interested in Slack but still primarily using e-mails B. Using Slack for chat only C. Most company communication and decision-making happens in Slack D. Using sophisticated integrations in Slack for message driven agility
  9. 9. POLL QUESTION #2 Rate your company’s usage and adoption of Atlassian tools: A. Interested in Atlassian but not using it yet B. Using Atlassian tools out of the box C. All or most company initiatives and projects tracked in Atlassian D. Advanced reporting and sophisticated integrations in Atlassian
  10. 10. - Workspace(s) - Channels - DMs - Apps / integrations
  11. 11. - Projects - Issues - Workflows - Apps / integrations
  12. 12. By using Slack with Atlassian - and positioning it as more than just a chat tool - you will take advantage of the agility to make faster and better decisions while automating work. THE BIG IDEA: MESSAGE DRIVEN AGILITY
  13. 13. Time savings of over 6 hours/ week (64%) Improved Collaboration (86%) Reducing manual tasks w/ automation (71%) Improved Consistency (64%) Supporting enterprise tool integrations (60%) Improved response times (56%) Source: 451 Research – “Digital Transformation Trends Driving Team Collaboration and Productivity” Collaboration Improvement Cycle Adapt to Change Improvement Cycle Deliver Value Deliver Value The Agile Mindset:
  14. 14. - Empathy - Courtesy - Thriving - Craftsmanship - Playfulness - Solidarity - Open company, no bullsh*t - Build with heart and balance - Don’t #@!% the customer - Play, as a team - Be the change you seek
  15. 15. - Free - Pro - Business+ - Enterprise Grid - Cloud - Free - Standard - Premium - Enterprise - Data Center
  16. 16. SLACK + ATLASSIAN: WHAT’S POSSIBLE • Create a culture of transparency and collaboration • Collaboration hub for the full tech stack • Smart notifications for business updates • Jira ticket transitions through Slack • Assign work in Slack • Custom event notifications …And more
  17. 17. CUSTOMER
  18. 18. AND MANY, MANY MORE!
  19. 19. + AGILITY IN ACTION
  20. 20. Incident Management Lead Flow Management Service Request Management AGILITY IN ACTION
  21. 21. INCIDENT MANAGEMENT
  22. 22. Without Slack INCIDENT MANAGEMENT Incident alerts sent to shared e-mail inbox; slow and unresponsive Who’s on duty? Triage and ACK? Escalation path? Impact and remediation? Context switching; lack of visibility and reporting
  23. 23. INCIDENT MANAGEMENT – JIRA SERVICE MANAGEMENT SLACK HALP Monitoring & Alerting Receives alert from Prometheus and sends to the right group of people Ticketing help desk that creates a ticket into Jira Service Desk
  24. 24. LEAD FLOW MANAGEMENT
  25. 25. Without Slack LEAD CAPTURE New leads via shared inbox; unstructured information New or existing customer? Prior engagements? Rates? Who’s responding? Lack of visibility into sales notes, prior SOWs, information silos
  26. 26. With Slack LEAD CAPTURE SLACK Sales team channel; contextualized conversations; respond to customer WORKFLOW BUILDER Standardized form = consistent data; automated response + Unique JIRA issue key; Salesforce data pulled or pushed; Sales assigned +
  27. 27. SERVICE REQUEST MANAGEMENT
  28. 28. Without Slack SERVICE REQUEST MANAGEMENT Shared email inbox where key information gets lost in Reply Alls Who’s working on what? What’s the progress? Was the service good? Lack of visibility into utilization, analytics, and reporting
  29. 29. With Slack SERVICE REQUEST MANAGEMENT SLACK Shared team/project channel; contextualized conversations; Threads WORKFLOW BUILDER JIRA SERVICE DESK Each request has a unique Issue Key; work is assigned and tracked; reporting
  30. 30. KEY TAKEAWAYS • Slack ♥️ Atlassian • Integrate, standardize, automate • Outcomes > output • “Mean time to pivot”
  31. 31. QUESTIONS? WWW.CPRIME.COM | 877.753.2760 QUESTIONS?
  32. 32. KEEP THE CONVERSATION GOING… • Connect: • [ Alex Muir: https://www.linkedin.com/in/alexlmuir/ ] • [ Matthijs van Leeuwen: https://www.linkedin.com/in/mivanleeuwen/ ] • [ Johnson Wang: https://www.linkedin.com/in/jonccwang/ ] • Check out Cprime upcoming webinars, read our blog, download whitepapers/case studies & more: • www.cprime.com/resources • Share with us what topics you are interested in, ask us questions or give us feedback! • learn@cprime.com
  33. 33. FOLLOW US ON SOCIAL MEDIA Share in the conversation & keep updated on thought leadership, events & more!
  34. 34. QUESTIONS? WWW.CPRIME.COM | 877.753.2760 THANK YOU WWW.CPRIME.COM | 877.753.2760

An often neglected success factor in scaling agility is strategically connecting the big picture view across the organization. Teams gravitate to working in functional silos with independent and uncoordinated workflows across people, processes, and products, causing low business outcome predictability (<50%) due to poorly defined roles and disconnected collaboration. In this webinar, we will highlight the differences between organic and intentional collaboration and why when collaboration is not strategically architected, predictability, visibility, and governance suffer as a result. We will show specific use cases of how Slack messaging-driven collaboration and specifically its integration with your large work items in a tool like Atlassian enables business process automation, decision automation for effortless process automation, visibility, and productivity.

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