Student Services for Online Learners

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Student Services for Online Learners

  1. 1. Student Services for Online Learners Providing Information and a Voice for Students Online Carey Larson
  2. 2. “ Successful student support is a result of every aspect of a program, from a prospective student’s first awareness of the program to graduation day, working in an integrated fashion to maintain the student’s engagement and process. ” - Granger, D. & Benke, M. (1998) Supporting Learners at a Distance from Inquiry Through Completion.
  3. 3. A Holistic Approach <ul><li>Consider every stage of the experience: </li></ul>
  4. 4. A Holistic Approach <ul><li>Consider every stage of the experience: </li></ul><ul><li>Prospect </li></ul>
  5. 5. A Holistic Approach <ul><li>Consider every stage of the experience: </li></ul><ul><li>Prospect  Applicant </li></ul>
  6. 6. A Holistic Approach <ul><li>Consider every stage of the experience: </li></ul><ul><li>Prospect  Applicant  Student </li></ul>
  7. 7. A Holistic Approach <ul><li>Consider every stage of the experience: </li></ul><ul><li>Prospect  Applicant  Student </li></ul><ul><li>How do we recruit, orient, engage and retain students? </li></ul><ul><li>How do we help them build community? </li></ul>
  8. 8. Raising Awareness <ul><li>What can you tell prospects about the concept of online learning and why it is a viable choice? </li></ul>
  9. 9. Raising Awareness <ul><li>What can you tell prospects about the concept of online learning and why it is a viable choice? </li></ul><ul><li>Students with full time jobs </li></ul>
  10. 10. Raising Awareness <ul><li>What can you tell prospects about the concept of online learning and why it is a viable choice? </li></ul><ul><li>Students with full time jobs </li></ul><ul><li>Students with families </li></ul>
  11. 11. Raising Awareness <ul><li>What can you tell prospects about the concept of online learning and why it is a viable choice? </li></ul><ul><li>Students with full time jobs </li></ul><ul><li>Students with families </li></ul><ul><li>Students who prefer an online learning environment </li></ul>
  12. 12. Raising Awareness <ul><li>What can you tell prospects about the concept of online learning and why it is a viable choice? </li></ul><ul><li>Students with full time jobs </li></ul><ul><li>Students with families </li></ul><ul><li>Students who prefer an online learning environment </li></ul><ul><li>Students who cannot be on campus </li></ul>
  13. 13. Orientation <ul><li>Provide tools for students to determine if online learning is right for them. </li></ul>
  14. 14. Orientation Supplements <ul><li>Online Learning Self-Assessment Quiz: </li></ul><ul><li>Typing to communicate is overwhelming for me </li></ul><ul><li>□ true □ false </li></ul><ul><li>Being at the computer for more than a few minutes is a form of torture </li></ul><ul><li>□ true □ false </li></ul><ul><li>When I write I can take the time to organize my thoughts better than when I talk </li></ul><ul><li>□ true □ false </li></ul>
  15. 15. Other methods…
  16. 16. <ul><ul><li>? </li></ul></ul><ul><ul><li>? ? </li></ul></ul><ul><ul><li>Eliminate the unknown </li></ul></ul><ul><li>? </li></ul><ul><li>? </li></ul>
  17. 17. Supporting Online Learners <ul><li>Consider their perspective: </li></ul><ul><ul><li>Online learning is how they connect </li></ul></ul>
  18. 18. Supporting Online Learners <ul><li>Consider their perspective: </li></ul><ul><ul><li>Online learning is how they connect </li></ul></ul><ul><ul><ul><li>Email communication </li></ul></ul></ul><ul><ul><ul><li>Online resources </li></ul></ul></ul><ul><ul><ul><li>Virtual office hours </li></ul></ul></ul><ul><ul><ul><li>Online community spaces </li></ul></ul></ul>
  19. 19. Building Community Outside the Classroom <ul><li>How do you build and sustain online learning communities? </li></ul><ul><li>The goal: CONNECTION </li></ul><ul><li>Allow students to feel connected to the greater college community. </li></ul>
  20. 20. Being Present & Having a Presence <ul><li>“ The value of education lies in social participation and active involvement in community ” </li></ul><ul><li>-Wenger, E. (1999) Communities of practice: Learning, meaning and identity. Cambridge, England: Cambridge University Press. </li></ul><ul><li>In an online environment everyone has to be present to have a presence </li></ul>
  21. 21. Being Present & Having a Presence <ul><li>“ Strive for presence…when participants in an online (course) help establish a community of learning by projecting their personal characteristics into the discussion – they represent themselves as ‘ real people ’ ” </li></ul><ul><li>-Pelz, B. (2004) (My) Three Principles of Effective Online Pedagogy </li></ul>
  22. 22. Choose your tools…
  23. 23. Adaptability <ul><li>Working with students to find the best solution </li></ul><ul><li>What are your students needs? </li></ul><ul><li>Will students come to you or will you reach out to students? Avenues for both? </li></ul><ul><li>Is there a culture of willingness among students? Faculty? Staff? </li></ul><ul><li>Find tools you can customize for your purposes </li></ul><ul><li>Keep in mind size and scope of the institution, available resources, capabilities and needs </li></ul>
  24. 24. Final Thoughts <ul><li>The key is to be present and make a presence. Get involved. Build relationships. Make it real. </li></ul>
  25. 25. Final Thoughts <ul><li>The key is to be present and make a presence. Get involved. Build relationships. Make it real. </li></ul><ul><li>Tell your truth </li></ul>

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