Digital Marketing Lecture - MBA Program

Agenda:
• Digital Integrated Marketing Plan
• Channels, Funnel and Spend
MUCKERLAB

Ecommerce
& Digital
Marketing

• SERP Strategies
• Position, Video, Timing

• Analytics
• Real Estate, Search, Success

• Tools and Resources
• Free & Cheap
Integrated Digital Marketing Plan
Channel

Strategy Focus & Tactics

Next Step

Timing

Paid Search & PLA

Transactional marketing. Bottom of the
sales funnel engagement.

Setup Complete

Launch

Marketplaces

Transactional marketing. Bottom of the
sales funnel engagement.

Marketplace approval and
catalog testing

Amazon, Ebay & Early
Adopters

Email

Transactional and Awareness campaigns to
facilitate current and future sales.

200K emails acquired

Fast Follow

SEO Strategy

Transactional marketing. SEM results will
lead us to the correct strategy.

Collect data.

Ongoing

Video Ads

Awareness campaigns. Top of the sales
funnel engagement. SEO/SERP Trap door.

Scripts, product and
production time

2014

Social

Listen and engage consumers looking for
floor liners or unhappy with what they
have.

Cybersquatting

2014

Display Ads &
Remarketing

Awareness campaigns. Top of the sales
funnel engagement.

Product digital asset creation

2014

Comparison
Shopping

Transactional & Awareness marketing.
Bottom of the sales funnel engagement.

Catalog testing

2014

Product digital asset creation
and publisher recruitment

2014

Affiliate Program

Transactional and Awareness campaigns to
facilitate current and future sales.
Awareness &
Interest

Interest &
Purchase
Intent

SEO

Display Ads

Comparison Shopping Engines

Video & Video Ads

Email

Marketplaces

Affiliate Marketing

Purchase

Paid Search

Awareness

Social

Sales Funnel
Sales Channels
CAMPAIGN TIMING

Digital Marketing Spend – Non PPP
Q1

Q2

Q3

Q4

45%

40%

$687,500

55%

$982,502

50%

30%

$62,500

5%

$162,501

$375,000

30%

$395,001

$125,000

10%

$135,000

PPC
Paid Search and PLA

$70,000

35%

$100,000

50%

Email

$20,000

10%

CSE

$10,000

5%

Display and Video

Budget

$225,000

10%
5%

20%

$200,000

$500,000

$500,000

$1,250,000

$2,450,000

Marketplaces

$50,000

$100,000

$100,000

$250,000

$500,000

Affiliate

$10,000

$20,000

$10,000

$50,000

$90,000

PPP

Strategic
SEO
Social
Total Spend
Primary Campaigns

$50,000

$50,000

$100,000

$10,000

$20,000

$40,000

$30,000

$100,000

$320,000

$640,000

$700,000

$1,580,000

$3,240,000
Paid Search Example
Truck or
Car Mats

Floorliners

• High Search Volume
• Less Qualified Traffic
• Low Conversion

• Good Search Volume
• Some Qualified
Traffic
• Average Conversion

Truck or
Chevy
Floorliners

• Low Search Volume
• Qualified Traffic
• Good Conversion

Chevy
Silverado
Floorliners

• Little or No Search
Volume
• Very Qualified Traffic
• Excellent Conversion

Awareness

Awareness &
Interest

Interest &
Purchase
Intent

Purchase
SERP

Paid and Organic Mix
Paid:
Text Ad
PLA
Organic:
Page URL
Images
Video Thumb
**Multiple Layouts
Paid Search - Relevancy
•
•
•

Higher CTR

Higher Placement by Google
Lower CPC
Paid Search – Keyword Insertion

Keyword Wildcards
https://support.google.c
om/adwords/answer/24
54041?hl=en&from=749
96&rd=1
SERP – Google+
Google+ Don’t forget it.
SERP

PPC – Position 1-3 vs. 4-6
$10,000 Budget Test – Consumer Electronics

1-3

4-6

CTR

1.89%

0.53%

CPC

$1.33

$0.93

Visitors

7,519

10,753

Conv. Rate

2.21%

1.58%

Purchases

166

170

AOV
Revenue

$287.23
$47,680

$263.00
$44,710

Test Targeting Position 4-6
= Cost / Revenue
> Traffic / Awareness
ADWORDS

Televised Events - Timing
SUNDAY, FEBRUARY 24
AUTO ACCESSORIES
• NON-PEAK SEASON
• HIGHER SEARCH VOLUME
• LOWER CPC
• HIGHER CTR
SERP

Video in the SERP
Video Sitemaps

+
In-file Metadata

Organic Results by Company:
1.
2.
3.
4.
5.
6.

Amazon
Amazon
Kraco
Ebay
Ebay
Ebay

http://www.reelseo.com/add-infile-metadata-video-files/
ADWORDS

Video Ads (Awareness)?

Video Ads – YouTube

Text SERP - Google

CTR = 3.13%
CPC = $1.14
Conv. Rate = .04% to .5%

CTR = 1.56%
CPC = $0.85
Conv. Rate = 2.05%

**Video Ad Tests vs. Mature Text Ads
MARKET SHARE

Video & Search – 80/20 Rule

Its Google
Analytics – 3 Musts
1. Real Estate Analysis

– Evaluate the “hot spots” on the site and the subsequent click
streams. Are they leading to conversion? If not, test with new
content.

2. Search Analysis – Evaluate what people are searching for via the
site’s search engine.
– No results; Customers are asking you questions – are you
answering?
– Paid / Organic Search optimization – Search Results Sitemaps

3. Success Profiles – What is it that converting customers share –
navigation paths, entry points, page views, etc.?
ANALYTICS

Understanding Real Estate
BRYAN EISENBERG

Tools – Free and Cheap
http://www.websitetestingtools.com/
RESOURCES

Publications - Ecommerce Retail
eCommerce and Retail Buyer Personas

Notes

Internet Retailer

Our #1 ecommerce target. Publisher of the Internet Retailer 500 list, Puts on IRCE, IRWD, and other
conferences.

Shop.org Blog

The Big Kahuna of online retail organizations and online branch of National Retail Federation. Sign up for
their newsletters too. Puts on Shop.org Summit and other conferences. Yes, we're a member.

NRF Blog

National Retail Federation blog. They're kind of a big multi-channel deal.

Stores

Flagship publication of the National Retail Federation, publisher of the Stores 100 list. They put on the
NRF BIG show and others. Shop.org is their online branch.

Retail Touchpoints

Multichannel retail publication

Multichannel Merchant

Umbrella site for several multichannel retail publications, including Direct (for email and direct
marketers). Any of their sites are a T1.

Digiday

Where digital content and commerce meet. Hey, that sounds like us!

Get Elastic

Blog by ecommerce provider Elastic Path. Well read and well-subscribed

Demandware Blog

Blog by one of our favorite partners. We'll guest-post here sometimes.

Monetate Blog

Blog by another favorite partner, where we occasionally guest-post as well

Practical eCommerce

Good principles here, but targets mom-and-pop etailers, hence not read by our prospects
RESOURCES

Publications - Ecommerce Marketing
Marketer, Interactive Marketer, Agency

Notes

Chief Marketer

Well read by both agency and client-side marketers

Mediapost

High circulation, high credibility. Also publishes OMMA (Online Marketing, Merchandising and
Advertising) and puts on OMMA Awards

eMarketer

eMarketer is the online marketer's #1 source of stat, facts, and infographics. So getting covered here puts us in
front of 57.93% of our target prospects. It's kind of like an analyst firm too.

Website Magazine

Well-read both online and in print. Which is funny when you think about it.

Brandweek/Adweek

The #1 publication for advertising

Clickz

Interactive marketing news

MarketingSherpa
RESOURCES

Publications - Ecommerce Video
Online Video, Social, Technical and Specialty
Functional

Notes

Talkwalket.com

Google Alerts

Social Mention – www.socialmention.com
Moment Feed – www.momentfeed.com

Streaming Media

Good to read on the semi-technical side of video, but not influential with buyers. More for video enthusiasts
who geek out on codes.

Onlinevideo.net

Sister publication to Streaming Media. More Marketing-centric but still not widely read by prospects. More
appeal to the DIY video crowd.

ReelSEO

High traffic, but not well read by our prospects (more for DIY-style video marketers). Closely tied to our
competitors, but covers us sometimes too.

Mobile Commerce Daily

Good mobile-focused pub that's covered us sometimes

Mobile Marketer

Similar to Mobile Commerce Daily

Fierce Online Video

Primarily covers video for advertising/media
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Digital Marketing Lecture - MBA Program

  • 1. Agenda: • Digital Integrated Marketing Plan • Channels, Funnel and Spend MUCKERLAB Ecommerce & Digital Marketing • SERP Strategies • Position, Video, Timing • Analytics • Real Estate, Search, Success • Tools and Resources • Free & Cheap
  • 2. Integrated Digital Marketing Plan Channel Strategy Focus & Tactics Next Step Timing Paid Search & PLA Transactional marketing. Bottom of the sales funnel engagement. Setup Complete Launch Marketplaces Transactional marketing. Bottom of the sales funnel engagement. Marketplace approval and catalog testing Amazon, Ebay & Early Adopters Email Transactional and Awareness campaigns to facilitate current and future sales. 200K emails acquired Fast Follow SEO Strategy Transactional marketing. SEM results will lead us to the correct strategy. Collect data. Ongoing Video Ads Awareness campaigns. Top of the sales funnel engagement. SEO/SERP Trap door. Scripts, product and production time 2014 Social Listen and engage consumers looking for floor liners or unhappy with what they have. Cybersquatting 2014 Display Ads & Remarketing Awareness campaigns. Top of the sales funnel engagement. Product digital asset creation 2014 Comparison Shopping Transactional & Awareness marketing. Bottom of the sales funnel engagement. Catalog testing 2014 Product digital asset creation and publisher recruitment 2014 Affiliate Program Transactional and Awareness campaigns to facilitate current and future sales.
  • 3. Awareness & Interest Interest & Purchase Intent SEO Display Ads Comparison Shopping Engines Video & Video Ads Email Marketplaces Affiliate Marketing Purchase Paid Search Awareness Social Sales Funnel Sales Channels
  • 4. CAMPAIGN TIMING Digital Marketing Spend – Non PPP Q1 Q2 Q3 Q4 45% 40% $687,500 55% $982,502 50% 30% $62,500 5% $162,501 $375,000 30% $395,001 $125,000 10% $135,000 PPC Paid Search and PLA $70,000 35% $100,000 50% Email $20,000 10% CSE $10,000 5% Display and Video Budget $225,000 10% 5% 20% $200,000 $500,000 $500,000 $1,250,000 $2,450,000 Marketplaces $50,000 $100,000 $100,000 $250,000 $500,000 Affiliate $10,000 $20,000 $10,000 $50,000 $90,000 PPP Strategic SEO Social Total Spend Primary Campaigns $50,000 $50,000 $100,000 $10,000 $20,000 $40,000 $30,000 $100,000 $320,000 $640,000 $700,000 $1,580,000 $3,240,000
  • 5. Paid Search Example Truck or Car Mats Floorliners • High Search Volume • Less Qualified Traffic • Low Conversion • Good Search Volume • Some Qualified Traffic • Average Conversion Truck or Chevy Floorliners • Low Search Volume • Qualified Traffic • Good Conversion Chevy Silverado Floorliners • Little or No Search Volume • Very Qualified Traffic • Excellent Conversion Awareness Awareness & Interest Interest & Purchase Intent Purchase
  • 6. SERP Paid and Organic Mix Paid: Text Ad PLA Organic: Page URL Images Video Thumb **Multiple Layouts
  • 7. Paid Search - Relevancy • • • Higher CTR Higher Placement by Google Lower CPC
  • 8. Paid Search – Keyword Insertion Keyword Wildcards https://support.google.c om/adwords/answer/24 54041?hl=en&from=749 96&rd=1
  • 9. SERP – Google+ Google+ Don’t forget it.
  • 10. SERP PPC – Position 1-3 vs. 4-6 $10,000 Budget Test – Consumer Electronics 1-3 4-6 CTR 1.89% 0.53% CPC $1.33 $0.93 Visitors 7,519 10,753 Conv. Rate 2.21% 1.58% Purchases 166 170 AOV Revenue $287.23 $47,680 $263.00 $44,710 Test Targeting Position 4-6 = Cost / Revenue > Traffic / Awareness
  • 11. ADWORDS Televised Events - Timing SUNDAY, FEBRUARY 24 AUTO ACCESSORIES • NON-PEAK SEASON • HIGHER SEARCH VOLUME • LOWER CPC • HIGHER CTR
  • 12. SERP Video in the SERP Video Sitemaps + In-file Metadata Organic Results by Company: 1. 2. 3. 4. 5. 6. Amazon Amazon Kraco Ebay Ebay Ebay http://www.reelseo.com/add-infile-metadata-video-files/
  • 13. ADWORDS Video Ads (Awareness)? Video Ads – YouTube Text SERP - Google CTR = 3.13% CPC = $1.14 Conv. Rate = .04% to .5% CTR = 1.56% CPC = $0.85 Conv. Rate = 2.05% **Video Ad Tests vs. Mature Text Ads
  • 14. MARKET SHARE Video & Search – 80/20 Rule Its Google
  • 15. Analytics – 3 Musts 1. Real Estate Analysis – Evaluate the “hot spots” on the site and the subsequent click streams. Are they leading to conversion? If not, test with new content. 2. Search Analysis – Evaluate what people are searching for via the site’s search engine. – No results; Customers are asking you questions – are you answering? – Paid / Organic Search optimization – Search Results Sitemaps 3. Success Profiles – What is it that converting customers share – navigation paths, entry points, page views, etc.?
  • 17. BRYAN EISENBERG Tools – Free and Cheap http://www.websitetestingtools.com/
  • 18. RESOURCES Publications - Ecommerce Retail eCommerce and Retail Buyer Personas Notes Internet Retailer Our #1 ecommerce target. Publisher of the Internet Retailer 500 list, Puts on IRCE, IRWD, and other conferences. Shop.org Blog The Big Kahuna of online retail organizations and online branch of National Retail Federation. Sign up for their newsletters too. Puts on Shop.org Summit and other conferences. Yes, we're a member. NRF Blog National Retail Federation blog. They're kind of a big multi-channel deal. Stores Flagship publication of the National Retail Federation, publisher of the Stores 100 list. They put on the NRF BIG show and others. Shop.org is their online branch. Retail Touchpoints Multichannel retail publication Multichannel Merchant Umbrella site for several multichannel retail publications, including Direct (for email and direct marketers). Any of their sites are a T1. Digiday Where digital content and commerce meet. Hey, that sounds like us! Get Elastic Blog by ecommerce provider Elastic Path. Well read and well-subscribed Demandware Blog Blog by one of our favorite partners. We'll guest-post here sometimes. Monetate Blog Blog by another favorite partner, where we occasionally guest-post as well Practical eCommerce Good principles here, but targets mom-and-pop etailers, hence not read by our prospects
  • 19. RESOURCES Publications - Ecommerce Marketing Marketer, Interactive Marketer, Agency Notes Chief Marketer Well read by both agency and client-side marketers Mediapost High circulation, high credibility. Also publishes OMMA (Online Marketing, Merchandising and Advertising) and puts on OMMA Awards eMarketer eMarketer is the online marketer's #1 source of stat, facts, and infographics. So getting covered here puts us in front of 57.93% of our target prospects. It's kind of like an analyst firm too. Website Magazine Well-read both online and in print. Which is funny when you think about it. Brandweek/Adweek The #1 publication for advertising Clickz Interactive marketing news MarketingSherpa
  • 20. RESOURCES Publications - Ecommerce Video Online Video, Social, Technical and Specialty Functional Notes Talkwalket.com Google Alerts Social Mention – www.socialmention.com Moment Feed – www.momentfeed.com Streaming Media Good to read on the semi-technical side of video, but not influential with buyers. More for video enthusiasts who geek out on codes. Onlinevideo.net Sister publication to Streaming Media. More Marketing-centric but still not widely read by prospects. More appeal to the DIY video crowd. ReelSEO High traffic, but not well read by our prospects (more for DIY-style video marketers). Closely tied to our competitors, but covers us sometimes too. Mobile Commerce Daily Good mobile-focused pub that's covered us sometimes Mobile Marketer Similar to Mobile Commerce Daily Fierce Online Video Primarily covers video for advertising/media